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Guest Services Coordinator Jobs in Rochester, MN

Leigh and Co.

Wedding Coordinator

Rochester, MN · On-site

$350/wk

We provide wedding design, wedding coordination and planning services for engaged couples. The Lead ... Ensure all end-of-event items (gifts, guest book, personal decor, etc.) are properly packed and ...

Leigh and Co.

Wedding Coordinator

Rochester, MN · On-site

$350/wk

We provide wedding design, wedding coordination and planning services for engaged couples. The Lead ... Ensure all end-of-event items (gifts, guest book, personal décor, etc.) are properly packed and ...

Burger King

Restaurant General Manager

Lake City, MN · On-site

$56K - $77K/yr

... Hourly Shift Coordinators, and Team Members (20-45 employees). Summary Of Responsibilities ... Drives sales through proactive guest service, people development & operations management GUEST

Burger King

Assistant Manager

Lake City, MN · On-site

Motivates and directs team members to exceed guest expectations with accurate, fast, and friendly service in a clean facility PEOPLE * Provides coaching and feedback to Shifts Coordinators and Team ...

Burger King

Hourly Manager

Lake City, MN · On-site

$14.50 - $19.25/hr

The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering ... Demonstrated understanding of guest service principles * Available to work evenings, weekends, and ...

Burger King

Team Member

Lake City, MN · On-site

$12.50 - $16.25/hr

The Team Member is responsible for providing exceptional guest service while working closely with ... Shift Coordinators. This position has direct interactions with Guests and members of the field ...

Perkins

Restaurant Shift Supervisor

Rochester, MN · On-site

$16 - $19/hr

Position Description As a Service Leader, you will be responsible for achieving guest satisfaction ... Must possess a high level of coordination * Must lift and carry serving trays weight up to 20 ...

Burger King

General Manager 14540

Rochester, MN · On-site

$57K - $79K/yr

... development, guest service and BKC compliance within the restaurant across all shifts. * The ... Coordinators and Assistant Managers. * This position interacts with restaurant team members ...

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Guest Services Coordinator information

See Rochester, MN salary details

$12

$19

$28

How much do guest services coordinator jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for guest services coordinator in Rochester, MN is $19.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $21.49 per hour, depending on experience, location, and employer.

What does a guest services coordinator do?

A Guest Services Coordinator is responsible for ensuring guests have a positive and seamless experience at a venue, hotel, or event. Their duties typically include greeting guests, managing check-ins and check-outs, handling guest inquiries and complaints, and coordinating with other departments to meet guest needs. They play a key role in maintaining customer satisfaction and often act as the main point of contact for guests. Excellent communication, problem-solving skills, and a friendly demeanor are essential for this role.

What are the key skills and qualifications needed to thrive as a guest services coordinator?

To thrive as a Guest Services Coordinator, you need excellent customer service skills, organizational abilities, and typically a background in hospitality or related fields. Familiarity with property management systems (PMS), reservation software, and front desk operations is standard, and certifications in hospitality can be beneficial. Strong interpersonal skills, problem-solving abilities, and a calm, approachable demeanor help you excel in guest-facing situations. These skills ensure smooth guest experiences, efficient operations, and positive brand reputation in the hospitality industry.

What are some common challenges a guest services coordinator faces and how can they be effectively managed?

Guest Services Coordinators often encounter challenges such as managing high guest volumes during peak times, addressing unique or complex guest requests, and resolving conflicts or complaints promptly. Effective management involves strong communication, multitasking abilities, and maintaining a calm, solution-oriented approach under pressure. Building strong relationships with other departments—like housekeeping and maintenance—ensures guest concerns are addressed efficiently, contributing to a positive guest experience and smooth daily operations.

What is the difference between Guest Services Coordinator vs Front Desk Agent?

AspectGuest Services CoordinatorFront Desk Agent
Primary RoleCoordinates guest experiences, manages reservations, handles guest inquiriesChecks guests in/out, provides basic customer service, manages reservations
Required CredentialsHigh school diploma, customer service skills, hospitality experienceHigh school diploma, customer service skills, hospitality experience
Work EnvironmentHotels, resorts, event venuesHotels, motels, resorts
Employer & Industry UsageUsed in hospitality, event managementCommon in hospitality, travel industry

Both roles require customer service skills and hospitality experience, but the Guest Services Coordinator typically handles more complex guest interactions and coordination tasks, while the Front Desk Agent focuses on check-in/out procedures and basic guest inquiries.

What job categories do people searching Guest Services Coordinator jobs in Rochester, MN look for?

The top searched job categories for Guest Services Coordinator jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Guest Services Coordinator jobs?

Cities near Rochester, MN with the most Guest Services Coordinator job openings:

Guest Services Coordinator jobs near you
Infographic showing various Guest Services Coordinator job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $40,582 per year, or $19.5 per hour.

Guest Relations Manager, Hope Lodge

American Cancer Society

Rochester, MN • On-site

$44K - $52K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 26 days ago

Key responsibilities

  • Lead guest relations and front desk operations to ensure a seamless and welcoming experience for patients and caregivers.

  • Manage guest referrals, screening, and room allocation to maximize occupancy.

  • Supervise the guest relations and concierge team to optimize guest satisfaction and operational efficiency.

American Cancer Society rating

7.8

Company rating: 7.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

168th of 786 rated non-profit organizations

Job description

At the American Cancer Society, we'reworking to end cancer as we know it, for everyone.Our employees and 1.3 million volunteersare raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations, occupancy, and supervises the guest relations & concierge team to optimize guest satisfaction and operational efficiency.

Schedule: Sunday - Thursday - 11:00am - 7:30pm

Salary: $44,000- $52,167

ESSENTIAL FUNCTIONS:

  • Lead concierge/front desk team to ensure smooth check-in/out and excellent guest service (30%)

  • Manage guest referrals, screening, and room allocation to maximize occupancy (25%)

  • Supervise front desk operations including phone inquiries and guest requests (15%)

  • Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams (10%)

  • Track and analyze occupancy data to inform decisions and improve operations (10%)

  • Resolve guest concerns and implement service recovery solutions (10%)

EXPERIENCE/QUALIFICATIONS:

  • Minimum Degree Required: High School Diploma or Equivalent

  • Preferred Degree: Bachelor's Degree

  • Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role.

  • Valid Driver's License with Clean Driving Record is Required

KNOWLEDGE, SKILLS, AND ABILITY:

  • Strong leadership and team management skills

  • Knowledge of hotel management systems and reservation software

  • Ability to analyze data and adjust processes to improve occupancy

  • Strong interpersonal and customer service skills

  • Ability to work in a fast-paced, guest-facing environment

TRAVEL REQUIREMENTS:

  • Travel Required for initial training upon hire, otherwise minimal travel required

PHYSICAL REQUIREMENTS:

  • The Guest Relations Manager may need to spend extended periods standing or walking, especially during peak check-in/check-out times or while assisting guests throughout the facility.

  • Occasionally, the Guest Relations Manager may need to lift or carry items such as luggage or supplies for guests, particularly during room turnarounds or when assisting with guest needs.

  • Some manual tasks, such as arranging guest amenities or organizing front desk materials, may be required as part of daily operations, requiring manual dexterity and physical coordination.

  • In the event of emergencies or crises, the Guest Relations Manager may need to respond quickly and assist guests in evacuating the facility or accessing emergency services, potentially involving physical exertion and mobility.

  • Conducting room inspections to ensure cleanliness, safety, and readiness for guest occupancy may involve walking throughout the facility and performing physical tasks such as checking bedding, supplies, and amenities.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

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