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Guest Service Representative Jobs in Baton Rouge, LA

Go Rentals

Guest Experience Associate

Baton Rouge, LA · On-site

$17/hr

Why You'll Love this Guest Experience Associate Job!     Deliver First-Class Service in a Luxury Hospitality Environment If you thrive in high-end, fast-paced environments and have a passion ...

KFC

Customer Service

Baton Rouge, LA

$13.75 - $18.75/hr

Team members make the biggest impact on our guest experience and bring our restaurants to life! As ... Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and ...

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Guest Service Representative information

See Baton Rouge, LA salary details

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How much do guest service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for guest service representative in Baton Rouge, LA is $13.90, according to ZipRecruiter salary data. Most workers in this role earn between $12.45 and $15.24 per hour, depending on experience, location, and employer.

What is a guest service representative?

Guest Service Representatives are professionals who act as the primary point of contact for guests in hotels, resorts, or other hospitality settings. Their main responsibilities include greeting guests, checking them in and out, addressing inquiries, handling reservations, and ensuring guests have a pleasant stay. They often resolve guest complaints and coordinate with other departments to fulfill guest needs. Strong communication and problem-solving skills are essential for this customer-facing role.

How does a guest service representative typically collaborate with other hotel departments to ensure guest satisfaction?

Guest Service Representatives regularly coordinate with housekeeping, maintenance, and management teams to address guest needs and resolve issues promptly. For example, they may relay special room requests to housekeeping or report facility issues to the maintenance staff. Open communication and teamwork are crucial in this role to maintain a seamless guest experience and ensure that all guest concerns are handled efficiently. This cross-departmental collaboration helps create a welcoming and responsive environment for guests.

What are the key skills and qualifications needed to thrive as a guest service representative, and why are they important?

To thrive as a Guest Service Representative, you need strong customer service abilities, attention to detail, and usually at least a high school diploma or equivalent. Familiarity with property management systems, reservation software, and telephone systems is typically required. Excellent communication, problem-solving skills, and a friendly demeanor help you stand out in this role. These competencies ensure positive guest experiences, smooth front desk operations, and contribute to guest satisfaction and loyalty.

What is the difference between Guest Service Representative vs Front Desk Agent?

AspectGuest Service RepresentativeFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, customer service centersHotels, motels, hospitality establishments
Employer & IndustryHospitality, travel, customer serviceHospitality, travel, lodging
Search & Comparison IntentYesYes

Both Guest Service Representatives and Front Desk Agents work in hospitality settings, providing customer service and assisting guests. While their roles are similar, the term "Guest Service Representative" often emphasizes broader customer interactions, whereas "Front Desk Agent" specifically refers to front desk duties in hotels. Both positions require similar credentials and are used interchangeably in many establishments, but understanding the specific job description can help in choosing the right role or job listing.

Is guest service representative a stressful job?

A guest service representative role can be stressful due to handling customer complaints, managing multiple tasks, and maintaining a positive attitude in a fast-paced environment. Good communication skills and the ability to stay calm under pressure help manage job-related stress.

What are popular job titles related to Guest Service Representative jobs in Baton Rouge, LA?

For Guest Service Representative jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Guest Service Representative jobs in Baton Rouge, LA look for?

The top searched job categories for Guest Service Representative jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Guest Service Representative jobs?

Cities near Baton Rouge, LA with the most Guest Service Representative job openings:

Guest Service Representative jobs near you
Infographic showing various Guest Service Representative job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $28,909 per year, or $13.9 per hour.

Guest Services Associate - Hourly

PAH Management

Baton Rouge, LA • On-site

$13 - $15.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Position Summary

The Guest Services Associate is primarily responsible for checking hotel guests in and out courteously and providing information to guests and visitors. This position processes all payments according to established hotel requirements, ensures that procedures are completed to the hotel's standards, and assists wherever necessary to deliver optimum guest service.

Essential Duties and Responsibilities

The following is a representative list of duties and is not exhaustive. Other duties may be assigned.

Guest Check-In and Check-Out

  • Provide excellent customer service to arriving and departing guests and owners.
  • Check guests in and out and make reservations and confirmations.
  • Efficiently maintain daily organization of the front desk operation.

Payment Processing and Procedures

  • Process all payments according to established hotel requirements, including cash and credit card handling procedures.
  • Follow PAH Management operational policies and procedures, including safety and security standards, to consistently exceed guest expectations.

Guest Communication and Service

  • Communicate with guests and co-workers, receive and transmit mail, phone, and written messages, and relay pertinent information using logbooks.
  • Provide information to guest and visitor inquiries; coordinate all guest requests for special arrangement of services, and courteously and efficiently inform guests of hotel services, features, and room amenities.
  • Assist with guest issues with professionalism, maintaining a hospitable attitude.
  • Perform other duties as assigned by the Front Office Manager.


What You Bring

Required:

  • High school diploma or equivalent required.
  • Customer service experience required, preferably in a hotel or related field.
  • Ability to multitask, remain detail-oriented, and stay service-centric in a fast-paced position with constant guest interaction.
  • Ability to evaluate and select among alternative courses of action quickly and accurately, and to work well in stressful, high-pressure situations.
  • Ability to communicate information and ideas clearly, and to effectively listen to and understand the concerns and issues raised by co-workers and guests.

Preferred:

  • Previous front desk or guest services experience in a hotel or related hospitality setting.
  • Experience with hotel property management systems (PMS).


Work Environment and Physical Requirements

  • This position is based on property in Baton Rouge, LA.
  • Must be available to work a flexible schedule, including evenings, weekends, and holidays as needed.
  • Ability to lift, pull, and push moderate weight (minimum of 20 lbs.); ability to bend, lift, and remain standing or walking for the entire shift.
  • Fast-paced front desk environment with constant guest interaction; must work well under pressure.


Compensation and Benefits

Compensation: PAH Management offers a competitive base salary/pay commensurate with experience.


Benefits include:

• Medical, Dental, and Vision Insurance • Short-Term and Long-Term Disability • 401(k) Retirement Plan

• Term Life and AD&D Insurance • Employee Incentive Program • Voluntary Life Insurance (self, spouse, and child) • Hotel Stay Perks (Marriott and Hilton programs) • Accident, Critical Illness, and Hospital Indemnity Insurance • Educational Reimbursement • Paid Time Off • Manager in Training Program (where applicable)


About PAH

PAH Management is a Dallas-based hotel ownership and management company operating a portfolio of select-service properties across multiple states under Marriott and Hilton brands. We are dedicated to developing a culture that places associates first while becoming America's preferred hotel management company.



Equal Opportunity Employer

Phoenix American Hospitality Management, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

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