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Guest Service Front Desk Jobs (NOW HIRING)

company400

Front Desk Guest Service Agent

Manhattan, NY · On-site

$23/hr

Guest service agents are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension, among other duties. The best guest ...

Crescent Services

Front Desk/Guest Service Agent

Quincy, MA · On-site

$15 - $19/hr

Previous hotel Front Desk or guest service experience in a high-volume, high-activity environment is required. The ideal candidate is a confident communicator and natural host who enjoys meeting ...

Crescent

Front Desk/Guest Service Agent

Quincy, MA · On-site

$15 - $19/hr

Previous hotel Front Desk or guest service experience in a high-volume, high-activity environment is required . The ideal candidate is a confident communicator and natural host who enjoys meeting ...

EOS Hospitality

Front Desk Agent

Marathon, FL · On-site

$14 - $17.75/hr

Key Responsibilities Guest Service & Front Desk Operations * Welcome guests in a warm, friendly, and professional manner * Complete guest check-in and check-out efficiently and accurately * Assist ...

Quality Inn & Suites

Front Desk Agent

Shingle Springs, CA · On-site

$14.75 - $18.75/hr

Communicate pertinent guest information to designated departments Qualifications: * Previous experience in customer service, front desk service, or other related fields * Ability to build rapport ...

feg

Front Desk Guest Service Agent (part-time)

Sonoma, CA · On-site

$16 - $20.25/hr

Previous experience in customer service, front desk operations, or hospitality is preferred, as it provides a strong foundation for handling guest interactions and operational tasks efficiently.

Sylvan Hotel Inc

Front Desk Clerk

Point Pleasant Beach, NJ · On-site

$14.25 - $17.50/hr

Communicate pertinent guest information to designated departments ​ Qualifications: * Previous experience in customer service, front desk service, or other related fields * Ability to build rapport ...

AH RRI Hotel LLC

Front Desk Agent

Arlington Heights, IL · On-site

$15/hr

Communicate pertinent guest information to designated departments ​ Qualifications: * Previous experience in customer service, front desk service, or other related fields * Ability to build rapport ...

SLO HOSPITALITY INC

Front Desk Agent

San Luis Obispo, CA · On-site

$16 - $18/hr

Communicate pertinent guest information to designated departments ​ Qualifications: * Previous experience in customer service, front desk service, or other related fields * Ability to build rapport ...

Magnus Hotels LLC

Front Desk Agent

Bloomington, IL · On-site

$13 - $15/hr

Communicate pertinent guest information to designated departments ​ Qualifications: * Previous experience in customer service, front desk service, or other related fields * Ability to build rapport ...

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Guest Service Front Desk information

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How much do guest service front desk jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for guest service front desk in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What is a guest service front desk?

Guest Service Front Desk staff are professionals who serve as the first point of contact for guests in hotels, resorts, or similar establishments. They handle check-ins and check-outs, answer questions, provide information about the property and local area, and address guest concerns to ensure a positive experience. Their role is essential in creating a welcoming atmosphere and maintaining high standards of customer service. They often coordinate with other departments to fulfill guest requests and resolve any issues that arise during a guest's stay.

What are the key skills and qualifications needed to thrive as a guest service front desk associate, and why are they important?

To thrive as a Guest Service Front Desk Associate, you need strong customer service skills, organizational abilities, and often a high school diploma or equivalent. Familiarity with property management systems (such as Opera or Maestro), reservation software, and basic office equipment is typically required. Exceptional communication, problem-solving, and a friendly, professional demeanor help you stand out in this role. These skills ensure guests have a positive experience, issues are resolved efficiently, and front desk operations run smoothly.

What are some common challenges faced by guest service front desk staff and how can they be managed effectively?

Guest Service Front Desk staff often encounter challenges such as handling high guest volumes during peak times, resolving guest complaints promptly, and managing multiple tasks simultaneously. Effective communication, strong organizational skills, and maintaining a calm demeanor under pressure are key strategies to overcome these challenges. Building familiarity with property management systems and collaborating closely with housekeeping and maintenance teams also helps ensure a smooth and positive guest experience.

What is the difference between Guest Service Front Desk vs Front Desk Agent?

AspectGuest Service Front DeskFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, hospitality venues
Primary ResponsibilitiesCheck-in/out guests, handle reservations, address guest inquiriesAssist guests, manage reservations, provide information

Both roles involve guest interaction and customer service in hospitality settings. The Guest Service Front Desk often encompasses a broader range of responsibilities, including handling guest complaints and managing reservations, while the Front Desk Agent primarily focuses on guest check-in/out and providing information. Both positions require similar credentials and work in similar environments, making them closely related but with slight differences in scope.

What cities are hiring for Guest Service Front Desk jobs?

Cities with the most Guest Service Front Desk job openings:

What states have the most Guest Service Front Desk jobs?

States with the most job openings for Guest Service Front Desk jobs include:

What are popular job titles related to Guest Service Front Desk jobs?

For Guest Service Front Desk jobs, the most frequently searched job titles are:

Infographic showing various Guest Service Front Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,583 per year, or $15.7 per hour.

Front Desk Guest Service Agent

Manhattan, NY • On-site

company400
See more jobs at company400external

$23/hr

Full-time

Re-posted 26 days ago

Job description

Description
We are looking for highly organized candidates with excellent people skills for the position of a guest service agent. Guest service agents are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension, among other duties.
The best guest service agents will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Guest Service Agent Responsibilities:
  • Greeting guests upon arrival and making them feel welcomed.
  • Administering check-ins and check-outs.
  • Providing front desk services to guests.
  • Assigning rooms and taking care of administrative duties.
  • Responding to e-mails and voicemails.
  • Creating reservations for the overnight accommodations, conference rooms and shuttle buses.
  • Processing guest payments.
  • Coordinating with bell service and staff management.
  • Being a source of information to guests on various matters such as facility information in the CH and TI.
  • Accommodating general and unique requests.
  • Diffusing conflict or tense situations with guests.

Requirements
  • Guest Service Agent Requirements:
  • High school diploma or GED.
  • Certificate or diploma in hospitality advantageous.
  • Exceptional interpersonal skills.
  • Excellent written and verbal communication.
  • Good time management and organizational skills.
  • Conflict resolution experience.
  • Patience and good listening skills.

Apply