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Guest Service Associate Jobs in Rochester, MN (NOW HIRING)

Marcus Hotels

Concessions, Part- Time

Rochester, MN · On-site

$12.50/hr

Clean and sanitize the concession stand and beverage areas for guests and associates; * Monitor and communicate social distancing guidelines; * Make certain guest service is friendly, helpful and ...

Marcus Theatres

Concessions, Part- Time

Rochester, MN

$12.50/hr

Clean and sanitize the concession stand and beverage areas for guests and associates; * Monitor and communicate social distancing guidelines; * Make certain guest service is friendly, helpful and ...

Marcus Theatres

Cook Part-Time

Rochester, MN

$15.50/hr

Starting Wage: $15.50/hr Our Associates Enjoy... * Competitive Wages & Premium Holiday Pay ... A successful candidate will be passionate about food quality and exceptional guest service and ...

Marcus Hotels

Cook Part-Time

Rochester, MN · On-site

$15.50/hr

Starting Wage: $15.50/hr Our Associates Enjoy... * Competitive Wages & Premium Holiday Pay ... A successful candidate will be passionate about food quality and exceptional guest service and ...

Rochester Galaxy Cinema

Cook Part-Time

Rochester, MN · On-site

$15.50/hr

Starting Wage: $15.50/hr Our Associates Enjoy... * Competitive Wages & Premium Holiday Pay ... A successful candidate will be passionate about food quality and exceptional guest service and ...

The Marcus Corporation

Cook Part-Time

Rochester, MN · On-site

$15.50/hr

Starting Wage: $15.50/hr Our Associates Enjoy... * Competitive Wages & Premium Holiday Pay ... A successful candidate will be passionate about food quality and exceptional guest service and ...

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All JobsGuest Service Associate JobsGuest Service Associate Jobs in Rochester, MN

Guest Service Associate information

See Rochester, MN salary details

$8

$14

$19

How much do guest service associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for guest service associate in Rochester, MN is $14.59, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $15.87 per hour, depending on experience, location, and employer.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What cities near Rochester, MN are hiring for Guest Service Associate jobs?

Cities near Rochester, MN with the most Guest Service Associate job openings:

Infographic showing various Guest Service Associate job openings in Rochester, MN as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,630 per year, or $16.2 per hour.

Concessions, Part- Time

The Marcus Corporation

Rochester, MN • On-site

$12.50/hr

Part-time

Posted 9 days ago

Marcus Corporation rating

7.4

Company rating: 7.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 42 rated movie theaters

Job description

Starting Pay: $12.50/hr. Variable Shifts; Part Time; Free Movies - Amazing Growth Opportunities - Rochester - Concessions/Theatre Associate
Broad Description of Duties:
Under the direction of the theatre management team, the Concessions Attendant is responsible for providing support in the theatre and ensuring a very high level of guest satisfaction and cleanliness of the theatre. Tasks will be handled in a friendly, courteous, helpful, timely, and professional manner.
This position reports to a member of the theatre management team or General Manager (reporting may vary by location).
Essential Functions/Job Duties:
Associates must be able to perform the essential functions of the position with or without reasonable accommodation.
  • Complete transactions by greeting each guest, identifying the guest's request, completing loyalty transactions and thanking the guest;
  • Sell food and beverage items at the concession stand;
  • Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling and sampling;
  • Operate point-of-sale terminals and make accurate change;
  • Prepare food and beverage orders while following company food safety policies, as well as those of local regulatory agencies;
  • Fill online concession orders and prepare for pickup;
  • Perform daily concession maintenance duties, including daily stocking;
  • Follow instructions on safe use of all chemicals/cleaning materials;
  • Clean and sanitize the concession stand and beverage areas for guests and associates;
  • Monitor and communicate social distancing guidelines;
  • Make certain guest service is friendly, helpful and fast;
  • Answer questions from guests and resolve any concerns;
  • Uphold Marcus' high standards and execute company-wide programs;
  • Assist with other functions as instructed by the General Manager or a member of the management team

*The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
Job Requirements:
  • Possess strong interpersonal, verbal, and written communication skills;
  • Willing and motivated to learn new skills and tasks to meet the changing demands of the industry;
  • Flexible and accessible work schedule that includes late evenings, weekends and holidays as dictated by business needs;
  • The ability to work in a high-volume, fast-paced, team environment;
  • Have a passion for delivering unparalleled hospitality and high quality food & service;
  • Ability to follow all cleanliness, sanitation, and personal hygiene practices as mandated by the company and local regulatory agencies

Physical Requirements:
While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand, and/or walk. The employee must occasionally lift and/or move up to 35 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Wearing a face mask is required during scheduled working hours. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.
Work is performed in a theatre environment. The noise level is usually moderate to high with an occasional loud environment. Wearing a face mask is required during scheduled working hours. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Required:
  • No minimum education required

Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.

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