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Guest Service Associate Jobs in Rochester, MN (NOW HIRING)

Ulta Beauty

Beauty Advisor

Rochester, MN · On-site

$17.50 - $21.75/hr

Ensure that each guest receives exceptional service by providing a guest-friendly environment ... Collaborate with managers and associates throughout the store to help grow the business.

Ulta Beauty

Seasonal Beauty Advisor

Rochester, MN · On-site

$17.50 - $21.75/hr

Ensure that each guest receives exceptional service by providing a guest-friendly environment ... Collaborate with managers and associates throughout the store to help grow the business.

Ulta Beauty, Inc.

Seasonal Beauty Advisor

Rochester, MN · On-site

$17.50 - $21.75/hr

Ensure that each guest receives exceptional service by providing a guest-friendly environment ... Collaborate with managers and associates throughout the store to help grow the business.

Ulta Beauty

Task Associate

Rochester, MN · On-site

$15 - $20/hr

... providing exceptional guest service. * Execute other operational tasks as directed. JOB ... Eligible associates may also earn overtime pay as required by applicable law. Full-time positions ...

Ulta Beauty, Inc.

Task Associate

Rochester, MN

$15 - $20/hr

... providing exceptional guest service. * Execute other operational tasks as directed. JOB ... Eligible associates may also earn overtime pay as required by applicable law. Full-time positions ...

Ulta Beauty, Inc.

Task Associate

Rochester, MN · On-site

$15 - $20/hr

... providing exceptional guest service. * Execute other operational tasks as directed. JOB ... Eligible associates may also earn overtime pay as required by applicable law. Full-time positions ...

Ulta Beauty

Seasonal Task Associate

Rochester, MN · On-site

$15 - $20/hr

... providing exceptional guest service. * Execute other operational tasks as directed. JOB ... Eligible associates may also earn overtime pay as required by applicable law. Full-time positions ...

Ulta Beauty, Inc.

Seasonal Task Associate

Rochester, MN · On-site

$15 - $20/hr

... providing exceptional guest service. * Execute other operational tasks as directed. JOB ... Eligible associates may also earn overtime pay as required by applicable law. Full-time positions ...

IHG Hotels & Resorts

Front Desk Associate

Rochester, MN · On-site

$16 - $17/hr

... customer service and creating a welcoming guest experience? Join the team at Staybridge Suites ... Associate ! We're looking for a friendly, dependable professional to deliver exceptional ...

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All JobsGuest Service Associate JobsGuest Service Associate Jobs in Rochester, MN

Guest Service Associate information

See Rochester, MN salary details

$8

$14

$19

How much do guest service associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for guest service associate in Rochester, MN is $14.59, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $15.87 per hour, depending on experience, location, and employer.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What cities near Rochester, MN are hiring for Guest Service Associate jobs?

Cities near Rochester, MN with the most Guest Service Associate job openings:

Infographic showing various Guest Service Associate job openings in Rochester, MN as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,630 per year, or $16.2 per hour.

Beauty Advisor

Ulta Beauty

Rochester, MN • On-site

$17.50 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 26 days ago

Ulta Beauty rating

6.1

Company rating: 6.1 out of 10

Based on 1,011 frontline employees who took The Breakroom Quiz

12th of 24 rated health and beauty retailers

Job description

We consider applications for this position on an ongoing basis.
OVERVIEW
Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.
If you seek greater purpose-a place of vision, mission, and lived values-where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.
GENERAL SUMMARY & SCOPE
The Beauty Advisor (BA) is responsible for providing an exceptional experience for all Ulta Beauty guests by engaging each guest to determine their individual needs, conducting cashier tasks, keeping fixtures stocked with merchandise, maintaining overall store cleanliness and completing tasks as assigned. The BA supports the leadership team through a focus on performance (service/retail sales and in-store events), people (guest service), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)
The BA is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):
Performance
  • Contribute to meeting or exceeding the store's goals related to retail and service sales, guest loyalty (including credit), omni-channel sales, and retail shrink as set by Ulta Beauty for the store.
  • Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest entering the store, personalizing service to their needs, answering questions about products and services, informing guests about promotions and sales, and recommending complementary Ulta Beauty products and/or services.
  • Courteously handle customer service, sales, refunds, and exchanges and assist with on-line orders.
  • Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and the guest service experience.
  • Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
  • Take the initiative to stay informed regarding new and existing products and services during work time and be knowledgeable about the ingredients and benefits of these products and services to better serve guests.
  • Maintain prompt, regular attendance.
People
  • Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
  • Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor and when prompted by Ulta Beauty's systems.
  • Collaborate with managers and associates throughout the store to help grow the business.
  • Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
Process
  • Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards.
  • Adhere to Ulta Beauty's dress code.
  • Drive sales by keeping assigned work area replenished, signed and faced, and ensuring testers are available.
  • Maintain outstanding store standards and overall store cleanliness including salesfloor, restrooms, cashwrap, backroom, and break area.
  • Participate in completing merchandise resets, planograms, marketing and advertising displays, physical inventory procedures, and processing/unloading shipments using Ulta Beauty's technology and best practices.
  • Protect company assets by following loss prevention best practices and providing exceptional guest service.
  • Execute other operational tasks as directed.
JOB QUALIFICATIONS
Education
  • High school diploma is preferred
Experience
  • 1 year of relevant work experience or equivalent combination of education and relevant work experience preferred
Skills
  • Demonstrates a passion for guest service and competency for selling
  • Proficient with basic technology (e.g., Point of Sale system and Apple devices)
  • Ability to build and maintain strong customer relationships
  • Ability to troubleshoot
  • Ability to work independently and as part of a team

SPECIAL POSITION REQUIREMENTS
  • Work a flexible schedule to include days, evenings, weekends, and holidays
WORKING CONDITIONS
  • Continuous mobility throughout the store during shift
  • Frequent standing, bending, pulling, pushing, reaching, and twisting during shift
  • Continuous and/or frequent lifting, carrying, and/or moving up to 25 lbs. during shift
  • Continuous coordination and manipulation of objects during shift
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
The pay range for this position is $15.00 - $20.00 / Hour. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Eligible associates may also earn overtime pay as required by applicable law. Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta
ABOUT
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

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