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Guest Service Associate Jobs in Rochester, MN (NOW HIRING)

Titan Asset Management LLC

Guest Service Agent

Rochester, MN · On-site

$15.25 - $19.25/hr

... guest requests, offering local insights, dining recommendations, and personalized service ... Preferred: Associates or better in Hospitality and Resort Management. Equal Opportunity Employer ...

Go Rentals

Guest Experience Associate

Rochester, MN · On-site

$18 - $19/hr

Why You'll Love this Guest Experience Associate Job!     Deliver First-Class Service in a Luxury Hospitality Environment If you thrive in high-end, fast-paced environments and have a passion ...

Ulta Beauty, Inc.

Lead Cashier

Rochester, MN · On-site

$17 - $20.75/hr

Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service ...

Ulta Beauty

Lead Cashier

Rochester, MN · On-site

$17 - $20.75/hr

Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service ...

Ulta Beauty, Inc.

Lead Cashier

Rochester, MN · On-site

$17 - $20.75/hr

Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service ...

Ulta Beauty, Inc.

Beauty Advisor

Rochester, MN · On-site

$17.50 - $21.75/hr

Ensure that each guest receives exceptional service by providing a guest-friendly environment ... Collaborate with managers and associates throughout the store to help grow the business.

Ulta Beauty, Inc.

Beauty Advisor

Rochester, MN · On-site

$17.50 - $21.75/hr

Ensure that each guest receives exceptional service by providing a guest-friendly environment ... Collaborate with managers and associates throughout the store to help grow the business.

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Guest Service Associate information

See Rochester, MN salary details

$8

$14

$19

How much do guest service associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for guest service associate in Rochester, MN is $14.59, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $15.87 per hour, depending on experience, location, and employer.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What cities near Rochester, MN are hiring for Guest Service Associate jobs?

Cities near Rochester, MN with the most Guest Service Associate job openings:

Infographic showing various Guest Service Associate job openings in Rochester, MN as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,630 per year, or $16.2 per hour.

Guest Service Associate Front Desk

European Wax Center

Rochester, MN

$15 - $22/hr

Part-time

Medical, Dental, Vision, PTO

Re-posted 4 days ago

Job description

***This is a part-time position, offering 12-22 hours per week. Weekend availability is required.***

We seek a special person committed to delighting our guests and—of course—having fun while being awesome! We believe that happy employees make happy guests, so you can expect a fun, upbeat, flexible work environment that empowers every associate to be their best self.

WHAT WE'RE LOOKING FOR

  • Part time positions available
  • Ability to work flexible days and hours, including mornings, evenings and weekends.
  • A positive, friendly, professional, and personable demeanor with strong communication skills.
  • Ability to work independently with limited supervision.

PERKS & BENEFITS

  • Health, Dental, and Vision for full-time associates
  • Paid time off
  • Paid training
  • Growth opportunities
  • Discounts on services and products
  • Opportunities for bonuses through sales contests
  • Referral bonuses

COMPENSATION

  • Earn between $15 to $22 per hour
  • Base Pay
  • Wax Pass Commission
  • Product Commission

THE DAY-TO-DAY

  • Assisting guests in the check in and check out process
  • Answering guest calls and text messages
  • Managing reservations (booking, rescheduling, canceling, etc.) in person and over the phone
  • Helping guests with any questions they may have and escalating to management when needed
  • Educating guests on our wax passes, rewards, and promotions
  • Completing downtime tasks to keep our center organized and clean
  • Completing opening, shift change, and closing tasks

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

European Wax Center®, a leading beauty lifestyle brand founded in 2004, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. Learn more at waxcenter.com.