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Guest Service Associate Jobs in Jackson, TN (NOW HIRING)

Ashley Global Retail, LLC

Retail Sales Associate

Jackson, TN · On-site

$12.50 - $14.50/hr

As a Retail Sales Associate, transform store guests into loyal customers. When guests enter the ... Provide outstanding service experience for every customer and guest. Maintain a welcoming ...

Steepdeep Ventures LLC

Store Manager

Jackson, TN · On-site

$16 - $17/hr

Success will be shared by our team of results-driven and principled associates. DON'T MISS A GREAT ... Understands and is totally sales and service focused on Spirit's unique guest. Selling is our ...

Steepdeep Ventures LLC

Store Manager

Jackson, TN · On-site

$16 - $17/hr

Success will be shared by our team of results-driven and principled associates. DON'T MISS A GREAT ... Understands and is totally sales and service focused on Spirit's unique guest. Selling is our ...

Rafferty's

Greeter

Jackson, TN · On-site

$11.75 - $15/hr

Maintain a Guest focus AND a positive attitude * Operate within the Rafferty's Teamwork Service System at all times * Be ready/willing to assist Guests, Management and fellow Associates as instructed

Rafferty's

Server

Jackson, TN · On-site

Maintain a Guest focus AND a positive attitude * Operate within the Rafferty's Teamwork Service System at all times * Be ready/willing to assist Guests, Management and fellow Associates as instructed

Rafferty's

Management

Jackson, TN · On-site

Maintain a Guest focus AND a positive attitude * Operate within the Rafferty's Teamwork Service System at all times * Be ready/willing to assist Guests, Management and fellow Associates as instructed

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All JobsGuest Service Associate JobsGuest Service Associate Jobs in Jackson, TN

Guest Service Associate information

See Jackson, TN salary details

$8

$15

$19

How much do guest service associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for guest service associate in Jackson, TN is $15.09, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $16.44 per hour, depending on experience, location, and employer.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What cities near Jackson, TN are hiring for Guest Service Associate jobs?

Cities near Jackson, TN with the most Guest Service Associate job openings:

Infographic showing various Guest Service Associate job openings in Jackson, TN as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $31,394 per year, or $15.1 per hour.

Retail Sales Associate

The Dufresne Spencer Group, LLC

Beech Bluff, TN • On-site

$12.75 - $14.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 18 days ago

Job description

We Don't Follow Trends, We Create Them.

Make some serious Cash!

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Purpose at Ashley:

As a Retail Sales Associate, transform store guests into loyal customers. When guests enter the store, you’re the person who guides them. As the expert on home furnishings, you create inspiration, enthusiasm, and excitement about Ashley’s products. You help our guests discover the styles that reflect their lives and help them design rooms they will love to live in. This is an excellent opportunity for an entrepreneurial, focused, and ambitious sales professional with a passion for lifestyle retail and thrives in a fast-paced, high-energy environment.

What You’ll Do:

  • Thrives in an environment that rewards for delivering world-class service and delighting our guests.
  • Provide outstanding service experience for every customer and guest. Maintain a welcoming, professional, visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner representing the Company's brand image.
  • Accurately and efficiently process sales orders, adhering to cash handling protocols. Aid customers with credit applications and financing matters as required while maintaining thorough documentation of sales transactions
  • Address customer concerns independently whenever possible
  • Aid in store opening and closing activities, including cash reconciliation and completion of daily checklists
  • Support inventory management and loss prevention procedures, including participation in bi-annual inventory checks
  • Meet and exceed sales goals, align to KPI’s and performance standards
  • Complete any additional tasks as assigned by management

What You Bring:

  • Legally authorized to work in the US.
  • At least 18 years old
  • Ability to lift, tug, and pull 25 IBS with or without accommodation.
  • High school diploma or equivalent, preferred
  • 1 year customer service and/or sales experience, preferred
  • Gets charged up by interacting with others, by being outgoing, friendly, and easy to talk to
  • Conveys information in a way that inspires action
  • Gets excited by developing and sharing fresh ideas
  • Ability to work flexible hours, including weekends and holidays
  • Communicates information in a motivating manner that prompts action
  • Flourishes in an environment that values exceptional service and customer satisfaction
  • Maintain reliable attendance

What’s In It for You:

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:

  • Extended health, dental benefits, and vision insurance
  • Employee Discount from 10% - 30%
  • Life/Disability Insurance
  • Flex Spending Account
  • 401K

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need. 

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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