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Guest Relations Manager Jobs in Santa Rosa, CA (NOW HIRING)

Chevys Fresh Mex

Food Server - Chevys

Santa Rosa, CA · On-site

$18.21/hr

Move furniture as directed by management, including but not limited to: tables, chairs, bar stools ... Guest relations * Sanitation and safety * Safe alcohol service * Full service restaurant operations

Xperience XRG

Food Server - Chevys

Santa Rosa, CA · On-site

$18.21/hr

Move furniture as directed by management, including but not limited to: tables, chairs, bar stools ... Guest relations * Sanitation and safety * Safe alcohol service * Full service restaurant operations

Pacific Hospitality Group

Commons Bartender

Napa, CA · On-site

Notifies management of any problems resulting from guest complaints, intoxication or disruptive ... relations and etiquette. Maintains extensive knowledge of all menu and bar items. 3. Must have ...

Pacifichospitality

Commons Bartender @ Meritage

Napa, CA · On-site

$16.90/hr

Notifies management of any problems resulting from guest complaints, intoxication or disruptive ... relations and etiquette. Maintains extensive knowledge of all menu and bar items. 3. Must have ...

Pacifichospitality

Commons Bartender

Napa, CA · On-site

Notifies management of any problems resulting from guest complaints, intoxication or disruptive ... relations and etiquette. Maintains extensive knowledge of all menu and bar items. 3. Must have ...

Heihotels

Banquet Server

Santa Rosa, CA

$19.37/hr

No Overview Assist Banquet Manager in the serving of guests during banquet functions to ensure ... Must have basic knowledge of food and beverage preparations, service standards, guest relations and ...

The French Laundry

Maitre D

Yountville, CA

$22.75 - $29.25/hr

... guest relations and service excellence. Your role will involve: * Guest Experience Mastery ... Managing VIP guests, special occasions, and dining room logistics to optimize service and ambiance.

The French Laundry

Maitre D

Yountville, CA

$22.75 - $29.25/hr

... guest relations and service excellence. Your role will involve: * Guest Experience Mastery ... Managing VIP guests, special occasions, and dining room logistics to optimize service and ambiance.

The French Laundry

Maitre D

Yountville, CA

$85K - $95K/yr

... guest relations and service excellence. Your role will involve: * Guest Experience Mastery ... Managing VIP guests, special occasions, and dining room logistics to optimize service and ambiance.

HEI Hotels and Resorts

Banquet Server

Santa Rosa, CA · On-site

$19.37/hr

No Overview Assist Banquet Manager in the serving of guests during banquet functions to ensure ... Must have basic knowledge of food and beverage preparations, service standards, guest relations and ...

Chevys Fresh Mex

Busser - Chevys

Santa Rosa, CA · On-site

$18.21/hr

Move furniture as directed by management, including but not limited to: tables, chairs, bar stools ... Guest relations * Sanitation and safety * Full service restaurant operations * Ability to ...

Chevys Fresh Mex

Busser - Chevys

Santa Rosa, CA · On-site

$18.21/hr

Move furniture as directed by management, including but not limited to: tables, chairs, bar stools ... Guest relations * Sanitation and safety * Full service restaurant operations * Ability to ...

Xperience XRG

Busser - Chevys

Santa Rosa, CA · On-site

$18.21/hr

Move furniture as directed by management, including but not limited to: tables, chairs, bar stools ... Guest relations * Sanitation and safety * Full service restaurant operations * Ability to ...

FM Restaurants HQ LLC

Busser - Chevys

Santa Rosa, CA

$18.21/hr

Move furniture as directed by management, including but not limited to: tables, chairs, bar stools ... Guest relations * Sanitation and safety * Full service restaurant operations * Ability to ...

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All JobsGuest Relations JobsGuest Relations Manager JobsGuest Relations Manager Jobs in Santa Rosa, CA

Guest Relations Manager information

See Santa Rosa, CA salary details

$25.1K

$59.9K

$91.3K

How much do guest relations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for guest relations manager in Santa Rosa, CA is $59,864.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,300.00 and $80,400.00 per year, depending on experience, location, and employer.

What does a guest relations manager do?

A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.

What does a guest relations manager do?

A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.

What are the key skills and qualifications needed to thrive as a guest relations manager?

To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.

What are some common challenges faced by guest relations managers and how can they be effectively addressed?

Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.

What is the difference between Guest Relations Manager vs Front Desk Agent?

AspectGuest Relations ManagerFront Desk Agent
ResponsibilitiesOversees guest experience, handles complaints, manages guest servicesChecks in/out guests, provides information, handles reservations
CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, management officesFront desk, reception area
Industry UsageHotels, resorts, hospitality managementHotels, motels, hospitality industry

The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.

More about Guest Relations Manager jobs

What are the most commonly searched types of Guest Relations jobs in Santa Rosa, CA?

The most popular types of Guest Relations jobs in Santa Rosa, CA are:

What job categories do people searching Guest Relations Manager jobs in Santa Rosa, CA look for?

The top searched job categories for Guest Relations Manager jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Guest Relations Manager jobs?

Cities near Santa Rosa, CA with the most Guest Relations Manager job openings:

Guest Relations Manager jobs near you
Infographic showing various Guest Relations Manager job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $59,864 per year, or $28.8 per hour.

Food Server - Chevys

Chevys Fresh Mex

Santa Rosa, CA • On-site

$18.21/hr

Part-time

Medical

Re-posted 4 hours ago

Job description

Join the XRG Team: Where Passion for Hospitality Meets Limitless Opportunities!
At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences. If you're one of those individuals, we invite you to join our XRG Team!
Why XRG? Here's a Taste of What We Offer:
  • Competitive pay: Your hard work deserves more than just a paycheck. Enjoy competitive pay that recognizes your dedication and skills.
  • Flexibility: Strike the perfect balance between work and life with our flexible hours. Your time matters, and we value your well-being.
  • Career Growth Opportunities: We thrive on promoting from within, fostering #XperienceRealGrowth for every team member.
  • Unique Culture: Our Core Values set us apart, making the XRG culture truly unmatched. Join the #XRGFam and eXperience the difference.
  • Team Member Dining Discounts: Savor the perks of being part of our team with exclusive dining discounts for you and up to 5 guests.
  • Employee Referral Program: Share the joy of being part of the XRG team with others.
  • Financial Well-Being: Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education.
  • Partner Perks: Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more!
  • Sick Time: Offered in eligible states (CA, CO, AZ, MA, MD, WA, NY, NV, IL), we've got you covered!
  • Health Insurance: Take care of your well-being with comprehensive health insurance for our full-time team members.

Join XRG, where every team member is a valued part of our journey. Discover a workplace that goes beyond expectations, a place where your passion meets endless possibilities. Certified Top Workplaces- 7 years running!
Pay Rate: $18.21/Hour, Plus Tips opportunity!
PURPOSE
The Food Server is responsible for welcoming guests, accurately taking all food and beverage orders, and making sure they are delivered in a timely manner to the guests satisfaction.
DUTIES & RESPONSIBILITIES
  • Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information
  • Recognize and cultivate regular guests and repeat business
  • Take and enter orders into POS system promptly and accurately
  • Ensure all the food and drinks are served immediately and according to specifications
    Ensure that all the necessary stock is being replenished during the shift
  • Move furniture as directed by management, including but not limited to: tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment
  • Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary
  • Comply with all safety and health department procedures and all state and federal liquor laws
  • Maintain company safety and sanitation standards
  • Prepare guest checks through POS terminal functions. Process guest payments by cash, credit card, venue comps and all other tender types
  • Collect required signatures from guest and promptly close guest checks
  • Ensure accurate accounting of all monies and independent banking procedures
    Sign all cash out slips legibly
  • Ensure complete and proper check out procedures
  • Clean all spills immediately and place all trash in proper receptacles
  • Inform management of any complaint, comments or incident
  • Ensure nightly/weekly and opening/running/closing duties are completed
  • Record and report any equipment failure and/or safety hazards to management immediately
  • Assists and/ or completes additional tasks as assigned

QUALIFICATIONS & SKILLS
  • High School Diploma preferred
  • Proof of eligibility to work in the United States
  • Valid Driver's License
  • 18+ years of age
  • Possession of or the ability to possess all state required work cards
  • Minimum of two (2) years related experience
  • Experience with POS systems
  • Familiarity with beer and spirits
  • Proper lifting techniques
  • Guest relations
  • Sanitation and safety
  • Safe alcohol service
  • Full service restaurant operations
  • Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

WORKING CONDITIONS
The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.
  • Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
  • Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
  • Fast paced, high volume, full service restaurant
  • Work varied shifts to include days, nights, weekends and holidays

PHYSICAL REQUIREMENTS
The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
  • Ability to walk long periods of time
  • Ability to stand for long periods of time
  • Ability to use hands to handle, control, or feel objects, tools, or controls.
  • Ability to repeat the same movements for long periods of time
  • Ability to understand the speech of another person
  • Ability to speak clearly so listeners can understand
  • Ability to push and lift up to 50 lbs
  • Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

DISCLAIMER
This job description is a summary of duties, which you as a Food Server are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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