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Guest Relations Manager Jobs in Santa Rosa, CA (NOW HIRING)

Solage

Director of Guest Services

Calistoga, CA

Collaborates with Guest Relations Manager(s) and Concierge/Pre Arrival Team to push capture rates for our on site experiences. Starting Salary Range - $110,000-$120,000/annually Qualifications

Pacifichospitality

Reservation Supervisor

Napa, CA

$28/hr

Provide leadership, coaching, and support to Reservations Agents and Guest Relations Center team ... Coordinate with Sales and Event Managers regarding group changes, rooming-list discrepancies, and ...

Cline

Event Lead (Seasonal)

Sonoma, CA · On-site

$22 - $24/hr

Report security, safety, or property concerns promptly to management QUALIFICATIONS: Experience, Knowledge, and Skills * Strong customer service and guest-relations skills with sound judgement and a ...

Cline

Event Lead (Seasonal)

Sonoma, CA · On-site

$22 - $24/hr

... to management QUALIFICATIONS: Experience, Knowledge, and Skills Strong customer service and guest-relations skills with sound judgement and a genuine passion for hospitality. Confident verbal ...

Enclos

Host

Sonoma, CA

$35/hr

Guest Relations & Experience : Provide a warm, gracious welcome, and escort guests to their tables ... Reservation Management : Utilize the TOCK reservation system to manage table assignments, monitor ...

Enclos

Host

Sonoma, CA · On-site

$35/hr

Guest Relations & Experience : Provide a warm, gracious welcome, and escort guests to their tables ... Reservation Management : Utilize the TOCK reservation system to manage table assignments, monitor ...

Enclos

Host

Sonoma, CA · On-site

$35/hr

Guest Relations & Experience : Provide a warm, gracious welcome, and escort guests to their tables ... Reservation Management : Utilize the TOCK reservation system to manage table assignments, monitor ...

Pacifichospitality

Night Audit @ Meritage Resort

Napa, CA · On-site

$22/hr

Experience with hotel Property Management Systems (PMS), preferably HMS, POS systems, and Microsoft ... guest relations, and daily financial reconciliation. Ability to work overnight schedules, weekends ...

Pacifichospitality

Spa Concierge - PT

Napa, CA

$18/hr

Manage spa reservations, schedule and confirm appointments, and ensure an efficient guest ... Knowledge of luxury hospitality standards, guest relations, and spa services is helpful. * Strong ...

Pacific Hospitality Group

Spa Concierge - PT

Napa, CA · On-site

$18/hr

Manage spa reservations, schedule and confirm appointments, and ensure an efficient guest ... Knowledge of luxury hospitality standards, guest relations, and spa services is helpful. * Strong ...

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All JobsGuest Relations JobsGuest Relations Manager JobsGuest Relations Manager Jobs in Santa Rosa, CA

Guest Relations Manager information

See Santa Rosa, CA salary details

$25.1K

$59.9K

$91.3K

How much do guest relations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for guest relations manager in Santa Rosa, CA is $59,864.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,300.00 and $80,400.00 per year, depending on experience, location, and employer.

What does a guest relations manager do?

A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.

What does a guest relations manager do?

A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.

What are the key skills and qualifications needed to thrive as a guest relations manager?

To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.

What are some common challenges faced by guest relations managers and how can they be effectively addressed?

Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.

What is the difference between Guest Relations Manager vs Front Desk Agent?

AspectGuest Relations ManagerFront Desk Agent
ResponsibilitiesOversees guest experience, handles complaints, manages guest servicesChecks in/out guests, provides information, handles reservations
CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, management officesFront desk, reception area
Industry UsageHotels, resorts, hospitality managementHotels, motels, hospitality industry

The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.

More about Guest Relations Manager jobs

What are the most commonly searched types of Guest Relations jobs in Santa Rosa, CA?

The most popular types of Guest Relations jobs in Santa Rosa, CA are:

What job categories do people searching Guest Relations Manager jobs in Santa Rosa, CA look for?

The top searched job categories for Guest Relations Manager jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Guest Relations Manager jobs?

Cities near Santa Rosa, CA with the most Guest Relations Manager job openings:

Guest Relations Manager jobs near you
Infographic showing various Guest Relations Manager job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $59,864 per year, or $28.8 per hour.

Guest Relations

Equity Lifestyle Properties, Inc.

Cloverdale, CA • On-site

$16.90 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Equity LifeStyle Properties rating

6.3

Company rating: 6.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

166th of 208 rated real estate companies

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
ELS is hiring for the position of Guest Relations in Cloverdale, California.
What you'll do:
Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences.
Your job will include:
  • Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
  • Process payments and deposits.
  • Run reports and submit maintenance request forms to ensure office efficiency.
  • Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
  • Prioritize customer satisfaction, address conflicts and solve problems promptly.

Experience & skills you need:
  • High school diploma or equivalent experience.
  • 1+ years of experience in customer service with exceptional customer service skills.
  • Strong organizational skills and meticulous attention to detail.
  • Computer literacy and the ability to learn new systems.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
Estimated compensation for this position in the states of BC, CA, CO, IL, MA, MD, MN, NJ, NY, VT and WA is:
Hourly: $16.90 - $18.00
The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data. In addition to the base pay and our benefits, some positions are eligible for bonuses, sales commissions, or incentive pay.

What Equity LifeStyle Properties employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Equity LifeStyle Properties logo

About Equity LifeStyle Properties

Sourced by ZipRecruiter

Equity LifeStyle Properties, based in Chicago, IL, US, is a leading real estate investment trust (REIT) in the industry. The company specializes in the ownership and operation of high-quality resort communities in the United States and British Columbia. Originated in 1992, it presents a diverse portfolio of over 400 properties, across 33 states and British Columbia. The prime focus of Equity LifeStyle Properties is to provide a fantastic living experience with exceptional amenities and customer service. Their mission is to combine a passion for resort living with a dedication to delivering value to their shareholders, customers, employees, and business partners.

Industry

Real estate

Company size

5,001 - 10,000 Employees

Headquarters location

Chicago, IL, US

Year founded

1992

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