ZipRecruiter

Log In

1

Guest Relations Manager Jobs in Rialto, CA (NOW HIRING)

KFC

Shift Supervisor

Sun City, CA · On-site

$21 - $22.50/hr

Discovers and responds to guest needs. * Support management to execute store operations during ... Basic working knowledge of store operations and guest relations * Must have basic computer ...

KFC

Shift Supervisor

Yucaipa, CA · On-site

$21 - $22.50/hr

Discovers and responds to guest needs. * Support management to execute store operations during ... Basic working knowledge of store operations and guest relations * Must have basic computer ...

KFC

Shift Supervisor

Yorba Linda, CA · On-site

$21 - $22.50/hr

Discovers and responds to guest needs. * Support management to execute store operations during ... Basic working knowledge of store operations and guest relations * Must have basic computer ...

Corner Bakery

Cashier

Rancho Cucamonga, CA · On-site

$12 - $16.25/hr

The Cashier is responsible for creating and facilitating an environment focused on guest relations ... • Alerts Manager to any guest issues for immediate resolution • Smile, friendly, takes ...

Corner Bakery

Cashier

Chino Hills, CA · On-site

$12 - $16.25/hr

The Cashier is responsible for creating and facilitating an environment focused on guest relations ... • Alerts Manager to any guest issues for immediate resolution • Smile, friendly, takes ...

Solcocina

Restaurant Manager-El Torito

Corona, CA · On-site

$70 - $74/hr

The Restaurant Manager must take the lead when the General Manager is off duty, provide highly ... Guest relations * Sanitation and safety * Safe alcohol service * Full service restaurant operations

New

Yoshinoya America, Inc.

Shift Manager

Orange, CA · On-site

$22/hr

Participates daily in food preparation, cooking, plating, cashiering and guest relations while intermittently supervising and directing others, in the absence of the General Manager and Assistant ...

Yoshinoya America, Inc.

Shift Manager

Walnut, CA · On-site

$22/hr

Participates daily in food preparation, cooking, plating, cashiering and guest relations while intermittently supervising and directing others, in the absence of the General Manager and Assistant ...

Yoshinoya America Inc

Shift Manager

Moreno Valley, CA · On-site

$22/hr

Participates daily in food preparation, cooking, plating, cashiering and guest relations while intermittently supervising and directing others, in the absence of the General Manager and Assistant ...

Yoshinoya America, Inc.

Shift Manager

Corona, CA · On-site

$22/hr

Participates daily in food preparation, cooking, plating, cashiering and guest relations while intermittently supervising and directing others, in the absence of the General Manager and Assistant ...

Yoshinoya America Inc

Shift Manager

Walnut, CA · On-site

$22/hr

Participates daily in food preparation, cooking, plating, cashiering and guest relations while intermittently supervising and directing others, in the absence of the General Manager and Assistant ...

Yoshinoya America Inc

Shift Manager

Pomona, CA · On-site

$22/hr

Participates daily in food preparation, cooking, plating, cashiering and guest relations while intermittently supervising and directing others, in the absence of the General Manager and Assistant ...

Yoshinoya America, Inc.

Shift Manager

Pomona, CA · On-site

$22/hr

Participates daily in food preparation, cooking, plating, cashiering and guest relations while intermittently supervising and directing others, in the absence of the General Manager and Assistant ...

Yoshinoya America, Inc.

Shift Manager

Riverside, CA · On-site

$22/hr

Participates daily in food preparation, cooking, plating, cashiering and guest relations while intermittently supervising and directing others, in the absence of the General Manager and Assistant ...

Yoshinoya America, Inc.

Shift Manager

Moreno Valley, CA · On-site

$22/hr

Participates daily in food preparation, cooking, plating, cashiering and guest relations while intermittently supervising and directing others, in the absence of the General Manager and Assistant ...

Yoshinoya America Inc

Shift Manager

Fontana, CA · On-site

$22/hr

Participates daily in food preparation, cooking, plating, cashiering and guest relations while intermittently supervising and directing others, in the absence of the General Manager and Assistant ...

previous page

Showing results 41-60

All JobsGuest Relations JobsGuest Relations Manager JobsGuest Relations Manager Jobs in Rialto, CA

Guest Relations Manager information

See Rialto, CA salary details

$23.1K

$54.9K

$83.7K

How much do guest relations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for guest relations manager in Rialto, CA is $54,906.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,100.00 and $73,700.00 per year, depending on experience, location, and employer.

What does a guest relations manager do?

A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.

What does a guest relations manager do?

A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.

What are the key skills and qualifications needed to thrive as a guest relations manager?

To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.

What are some common challenges faced by guest relations managers and how can they be effectively addressed?

Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.

What is the difference between Guest Relations Manager vs Front Desk Agent?

AspectGuest Relations ManagerFront Desk Agent
ResponsibilitiesOversees guest experience, handles complaints, manages guest servicesChecks in/out guests, provides information, handles reservations
CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, management officesFront desk, reception area
Industry UsageHotels, resorts, hospitality managementHotels, motels, hospitality industry

The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.

More about Guest Relations Manager jobs

What job categories do people searching Guest Relations Manager jobs in Rialto, CA look for?

The top searched job categories for Guest Relations Manager jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Guest Relations Manager jobs?

Cities near Rialto, CA with the most Guest Relations Manager job openings:

Guest Relations Manager jobs near you
Infographic showing various Guest Relations Manager job openings in Rialto, CA as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $54,906 per year, or $26.4 per hour.

Assistant Food and Beverage Operations Manager (NE)

Marriott

Pomona, CA • On-site

$48K - $65K/yr

Full-time

Posted 7 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,190 frontline employees who took The Breakroom Quiz

55th of 109 rated hotels

Job description

JOB SUMMARY

Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations

Assists in the ordering of F&B supplies, cleaning supplies and uniforms.

Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.

Supports and supervises an effective monthly self inspection program.

Operates all department equipment as necessary and reports malfunction.

Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.

Encourages and builds mutual trust, respect, and cooperation among team members.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Celebrates and fosters decisions that result in successes as well as failures.

Communicates areas that need attention to staff and follows up to ensure understanding.

Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.

Follows property specific second effort and recovery plan.

Stays readily available/ approachable for all team members.

Demonstrates knowledge of the brand specific service culture.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Serves as a role model to demonstrate appropriate behaviors.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Takes proactive approaches when dealing with guest concerns.

Sets a positive example for guest relations.

Stays readily available/ approachable for all guests.

Reviews comment cards and guest satisfaction results with employees.

Responds in a timely manner to customer service department request.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluates results to choose the best solution and solve problems.

Performs hourly job function if necessary.

Extends professionalism and courtesy to team members at all times.

Comprehends budgets, operating statements and payroll progress report.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
 

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

What Marriott International employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply