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Guest Relations Manager Jobs in Rialto, CA (NOW HIRING)

Livenation

Foundation Room Host

Anaheim, CA

$16.90 - $20/hr

Guest Relations * Greet all guests promptly and courteously in a professional manner * Control the ... Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow * Communicate ...

Bob's Big Boy

Shift Manager

Norco, CA · On-site

$16.25 - $20.50/hr

This position is for a Shift Manager, and duties are listed below. The Shift Manager will be ... Demonstrate positive, dynamic guest relations * Professional knowledge of Microsoft Office Suite

Bob's Big Boy

Shift Manager

Norco, CA · On-site

$16.25 - $20.50/hr

This position is for a Shift Manager, and duties are listed below. The Shift Manager will be ... Demonstrate positive, dynamic guest relations * Professional knowledge of Microsoft Office Suite

Marriott

Assistant Manager - Room Operations

Pomona, CA · On-site

JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities of ... guest relations. Interacts with guests to obtain feedback on product quality and service levels ...

Marriott

Assistant Manager - Room Operations

Pomona, CA · On-site

JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities of ... guest relations. Interacts with guests to obtain feedback on product quality and service levels ...

Rubio's Coastal Grill

General Manager

Yorba Linda, CA · On-site

... Guest relations. Leads by example, is personally accountable for, and holds Team Members ... Plans, tracks and manages the budget against projections on a daily basis. Frequently analyzes ...

Spire Hospitality LLC

Catering Sales Manager

Orange, CA · On-site

$75 - $80/hr

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and ... Must have extensive knowledge of Food & Beverage etiquette, guest relations, and service standards

King's Seafood Company

General Manager

Orange, CA · On-site

As the General Manager, you will be the leader of the restaurant. You will be a role model of our ... guest relations, flow of business, and service standards. * Oversees the flow of the business ...

King's Seafood Company

General Manager

Corona, CA · On-site

As the General Manager, you will be the leader of the restaurant. You will be a role model of our ... guest relations, flow of business, and service standards. * Oversees the flow of the business ...

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Showing results 21-40

All JobsGuest Relations JobsGuest Relations Manager JobsGuest Relations Manager Jobs in Rialto, CA

Guest Relations Manager information

See Rialto, CA salary details

$23.1K

$54.9K

$83.7K

How much do guest relations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for guest relations manager in Rialto, CA is $54,906.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,100.00 and $73,700.00 per year, depending on experience, location, and employer.

What does a guest relations manager do?

A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.

What does a guest relations manager do?

A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.

What are the key skills and qualifications needed to thrive as a guest relations manager?

To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.

What are some common challenges faced by guest relations managers and how can they be effectively addressed?

Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.

What is the difference between Guest Relations Manager vs Front Desk Agent?

AspectGuest Relations ManagerFront Desk Agent
ResponsibilitiesOversees guest experience, handles complaints, manages guest servicesChecks in/out guests, provides information, handles reservations
CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, management officesFront desk, reception area
Industry UsageHotels, resorts, hospitality managementHotels, motels, hospitality industry

The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.

More about Guest Relations Manager jobs

What job categories do people searching Guest Relations Manager jobs in Rialto, CA look for?

The top searched job categories for Guest Relations Manager jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Guest Relations Manager jobs?

Cities near Rialto, CA with the most Guest Relations Manager job openings:

Guest Relations Manager jobs near you
Infographic showing various Guest Relations Manager job openings in Rialto, CA as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $54,906 per year, or $26.4 per hour.

Foundation Room Host

Livenation

Anaheim, CA

$16.90 - $20/hr

Part-time

Posted 16 days ago

Key responsibilities

  • Greet guests promptly and courteously, control the flow of guests entering and waiting for the restaurant, and lead guests to their tables.

  • Obtain guest information, respond to guest needs, and provide information about menu items, shows, and house events.

  • Maintain the host area, keep it clean and organized, and communicate with support departments to ensure smooth operations.

Live Nation rating

7.1

Company rating: 7.1 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

11th of 52 rated entertainment

Job description

Job Summary:

The Role:

  • Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house

Responsibilities:

Guest Relations

  • Greet all guests promptly and courteously in a professional manner
  • Control the flow of guests coming into the restaurant and those who are waiting for a table
  • Hospitality zone
  • Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable
  • Anticipate and respond to guest needs (guest satisfaction)
  • Direct guest to appropriate location to wait when on a wait
  • Estimate and quote accurate wait times for tables
  • Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table
  • Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables
  • Properly answer guest questions regarding the menu, music hall, and artists appearing at the House
  • Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.
  • Pick up guest lists for any special events.
  • Handle concert tickets and signature sheet.
  • Obtain Production sheet for current night
  • Obtain current member and spouse lists.
  • Check foundation membership card and photo ID
  • Adherent to HOB dress code policy of the foundation lounge
  • Hand out wrist band and /or opera box passes
  • Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner
  • Knowledge of House of Blues related art, music, and history
  • Adhere to the HOB Hospitality Zone

Communicate with other support departments

  • Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow
  • Communicate to kitchen when large parties and special event parties have been seated.

Atmosphere (Maintenance/Cleaning)

  • Keep host area clean and organized throughout the shift (shift mechanics).
  • Keep floor in host area free of spills, food, trash or other obstacles
  • Polish and clean all entry door windows throughout the shift
  • Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand
  • Maintain line of sight/atmosphere control by circulating through work area throughout shift
  • Maintain House of Blues safety and sanitation standards

Assist Other Departments as Needed

  • Assist other employees and departments as needed (teamwork)
  • Adherence to standard operating procedures
  • Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift

IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:

  • Appearance
  • Punctuality/Attendance
  • Attitude/Teamwork
  • Opening and Closing duties
  • Job Skills/Knowledge/Productivity
  • Adherence to Policy
  • Sanitation and Safety
  • Guest Satisfaction
  • Communications

Qualifications:

Required:

  • (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
  • High School Diploma Music Mall and Retail operations
  • Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
  • Entry Knowledge of
  • Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
  • Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
  • Flexible Hours

Preferred:

  • Point of Sales knowledge, preferably MICROS
  • Previous experience handling VIP customers
  • Previous Customer Service/Host experience
  • Skills in interpersonal communication and teamwork

Physical Demands/Working Environment:

  • Working environment is fast-paced
  • Position requires extended periods of prolonged standing and working on your feet
  • Must be able to lift or move up to 25 lbs using proper lifting techniques

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The expected compensation for this position is:

$16.90 USD - $20.00 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

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