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Guest Relations Manager Jobs in Oak Ridge, TN (NOW HIRING)

BLACKBERRY FARM

Mountain Biking Supervisor

Walland, TN · On-site

$20/hr

Guest Relations • Assist guests with cycling knowledge * Answer general questions regarding the ... Must be able to work well with other Team Members, Managers, and interact with our guests. Must ...

Ulta Beauty

Experience Manager

Knoxville, TN · On-site

The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for ...

Jimmy John's

General Manager

Knoxville, TN · On-site

... customer relations, restaurant maintenance and repair, inventory management, team management ... Address and resolve guest inquiries and concerns. * * Take responsibility for positive engagement ...

Jimmy John's

General Manager

Knoxville, TN · On-site

... customer relations, restaurant maintenance and repair, inventory management, team management ... Address and resolve guest inquiries and concerns. * * Take responsibility for positive engagement ...

Jimmy John's

General Manager

Knoxville, TN

... customer relations, restaurant maintenance and repair, inventory management, team management ... Address and resolve guest inquiries and concerns. * * Take responsibility for positive engagement ...

Jimmy John's

General Manager

Knoxville, TN · On-site

... customer relations, restaurant maintenance and repair, inventory management, team management ... Address and resolve guest inquiries and concerns. * * Take responsibility for positive engagement ...

Jimmy John's

General Manager

Knoxville, TN · On-site

... customer relations, restaurant maintenance and repair, inventory management, team management ... Address and resolve guest inquiries and concerns. * * Take responsibility for positive engagement ...

Jimmy John's

General Manager

Oak Ridge, TN · On-site

... customer relations, restaurant maintenance and repair, inventory management, team management ... Address and resolve guest inquiries and concerns. * * Take responsibility for positive engagement ...

Jimmy John's

General Manager

Knoxville, TN

... customer relations, restaurant maintenance and repair, inventory management, team management ... Address and resolve guest inquiries and concerns. * * Take responsibility for positive engagement ...

Jimmy John's

General Manager

Maryville, TN

... customer relations, restaurant maintenance and repair, inventory management, team management ... Address and resolve guest inquiries and concerns. * * Take responsibility for positive engagement ...

Jimmy John's

General Manager

Knoxville, TN · On-site

... customer relations, restaurant maintenance and repair, inventory management, team management ... Address and resolve guest inquiries and concerns. * * Take responsibility for positive engagement ...

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All JobsGuest Relations JobsGuest Relations Manager JobsGuest Relations Manager Jobs in Oak Ridge, TN

Guest Relations Manager information

See Oak Ridge, TN salary details

$22K

$52.3K

$79.8K

How much do guest relations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for guest relations manager in Oak Ridge, TN is $52,347.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $70,300.00 per year, depending on experience, location, and employer.

What does a guest relations manager do?

A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.

What does a guest relations manager do?

A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.

What are the key skills and qualifications needed to thrive as a guest relations manager?

To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.

What are some common challenges faced by guest relations managers and how can they be effectively addressed?

Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.

What is the difference between Guest Relations Manager vs Front Desk Agent?

AspectGuest Relations ManagerFront Desk Agent
ResponsibilitiesOversees guest experience, handles complaints, manages guest servicesChecks in/out guests, provides information, handles reservations
CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, management officesFront desk, reception area
Industry UsageHotels, resorts, hospitality managementHotels, motels, hospitality industry

The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.

More about Guest Relations Manager jobs

What are the most commonly searched types of Guest Relations jobs in Oak Ridge, TN?

The most popular types of Guest Relations jobs in Oak Ridge, TN are:

What job categories do people searching Guest Relations Manager jobs in Oak Ridge, TN look for?

The top searched job categories for Guest Relations Manager jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for Guest Relations Manager jobs?

Cities near Oak Ridge, TN with the most Guest Relations Manager job openings:

Guest Relations Manager jobs near you

Mountain Biking Supervisor

BLACKBERRY FARM

Walland, TN • On-site

$20/hr

Full-time

Re-posted 18 days ago

Blackberry Farm (Tennessee) rating

6.8

Company rating: 6.8 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
1507 E. Millers Cove RdWalland, TN 37886
The Mountain Bike Supervisor is responsible for enhancing Blackberry's biking program through guest interaction and by providing 5-star service to all guests. The supervisor will act as a guide as well as assist the Adventure Manager with supervisory duties when needed.
Pay Range: $20.00 per hour. Starting compensation will be determined based on experience, skills, and other job-related factors.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties as assigned:
Supervisory Responsibilities
  • Oversee daily operations and schedule
  • Perform certain duties such as contacting staff, training staff, responding to email requests, and communicating across relevant departments
  • Assist the manager in monitoring the schedule and guiding operations

Mountain Biking guide trips
  • Guide guests on a 5-star cycling experience
  • Provide coaching and leadership to guests by choosing routes, navigating unfamiliar trails, making equipment selections and fit, demonstrating basic technique for novices, and safely completing a tailored ride based on the guest's expectations.

Mountain bike maintenance
  • Maintain cycling areas by keeping work spaces clean and organized
  • Oversee the maintenance and repairs of both the mountain bike fleet and the trails, coordinating with other departments and vendors when needed.

Guest Relations
• Assist guests with cycling knowledge
  • Answer general questions regarding the sport
  • Provide guests with information regarding Blackberry interests, activities, and trail systems

Must comply with all company policies and procedures.
Regular and consistent attendance is required to perform the essential functions of this position.
Must be able to work well with other Team Members, Managers, and interact with our guests.
Must have the flexibility to work nights, weekends, and holidays.
EDUCATION and EXPERIENCE
  • Current CPR and First Aid certification is preferred
  • Must have a valid driver's license
  • High school diploma or equivalent

LANGUAGE SKILLS
  • Must have excellent communication skills
  • Must be able to communicate with guests, team members, and managers effectively
  • Must interact extensively with guests

MATHEMATICAL SKILLS
  • Basic knowledge and understanding of math

REASONING ABILITY
  • Must be able to resolve any issues regarding guests concerning the cycling program
  • Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
  • Must be able to assess current conditions to provide a safe and quality experience

PHYSICAL DEMANDS
  • Must be able to lift up to 50 lbs.
  • Must be able to be on feet most or all of the shift
  • Must be able to operate a company vehicle or golf cart safely

WORK ENVIRONMENT
  • Must be able to work outside in all weather conditions including streams and ponds,
  • 4,200 acres of Blackberry Farm property, 5,500 acres of Blackberry Mountain property, and surrounding areas including Knoxville and Townsend biking trail systems

What Blackberry Farm (Tennessee) employees say

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