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Guest Relations Manager Jobs in Oak Ridge, TN (NOW HIRING)

FULENWIDER GROUP

Restaurant General Manager

Knoxville, TN · On-site

$47K - $65K/yr

This includes but is not limited to: product preparation and delivery, guest relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of hourly ...

Hhs

Bench Housekeeping Manager

Knoxville, TN · On-site

... a positive atmosphere for guest relations * Deliver effective training to ensure employees ... Lead and manage team member training, development, assignments, and schedules * Perform daily ...

HHS LLC

Bench Housekeeping Manager

Knoxville, TN · On-site

... a positive atmosphere for guest relations * Deliver effective training to ensure employees ... Lead and manage team member training, development, assignments, and schedules * Perform daily ...

BLACKBERRY FARM

Mountain Biking Supervisor

Walland, TN · On-site

$20/hr

Guest Relations Assist guests with cycling knowledge * Answer general questions regarding the sport ... Must be able to work well with other Team Members, Managers, and interact with our guests. Must ...

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All JobsGuest Relations JobsGuest Relations Manager JobsGuest Relations Manager Jobs in Oak Ridge, TN

Guest Relations Manager information

See Oak Ridge, TN salary details

$22K

$52.3K

$79.8K

How much do guest relations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for guest relations manager in Oak Ridge, TN is $52,347.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $70,300.00 per year, depending on experience, location, and employer.

What does a guest relations manager do?

A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.

What does a guest relations manager do?

A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.

What are the key skills and qualifications needed to thrive as a guest relations manager?

To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.

What are some common challenges faced by guest relations managers and how can they be effectively addressed?

Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.

What is the difference between Guest Relations Manager vs Front Desk Agent?

AspectGuest Relations ManagerFront Desk Agent
ResponsibilitiesOversees guest experience, handles complaints, manages guest servicesChecks in/out guests, provides information, handles reservations
CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, management officesFront desk, reception area
Industry UsageHotels, resorts, hospitality managementHotels, motels, hospitality industry

The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.

More about Guest Relations Manager jobs

What are the most commonly searched types of Guest Relations jobs in Oak Ridge, TN?

The most popular types of Guest Relations jobs in Oak Ridge, TN are:

What job categories do people searching Guest Relations Manager jobs in Oak Ridge, TN look for?

The top searched job categories for Guest Relations Manager jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for Guest Relations Manager jobs?

Cities near Oak Ridge, TN with the most Guest Relations Manager job openings:

Guest Relations Manager jobs near you

Restaurant General Manager

Fulenwider Enterprises

Knoxville, TN • On-site

$45K - $62K/yr

Other

Re-posted 5 days ago

Job description


Restaurant General Manager
Join the Fulenwider KFC/Taco Bell family and find a great career, because this is a place where great people work together in a growing company. At Fulenwider Enterprises (KFC/Taco Bell), we realize the importance of every employee to the successful operation of our business, and genuinely want all employees to be successful and happy in their work. The Restaurant General Manager plays a key role in the operation of our restaurants and has accountability for directing the daily operations of the restaurant and ensuring compliance with company standards in all areas of operations. This includes but is not limited to: product preparation and delivery, guest relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of hourly managers and team members, financial accountability, ensuring that the highest quality products and services are delivered to each guest, building a positive and safe work environment and other duties as required or assigned.
Key Responsibilities Include (What RGMs do):
  • Creates value for shareholders through efficient operations, appropriate cost controls, and profit management.
  • Maintains highest level of Quality, Service, Cleanliness and Hospitality by personally spending time interacting with guests during peak hours and ensuring all menu items are always available.
  • Takes an active role in guest service and guest relations, monitors, and corrects employee appearance, courtesy and suggestive selling techniques and takes part in company marketing efforts.
  • Controls day-to-day operations by tracking restaurant labor and product costs to meet targets; orders food, paper and supplies, maintains proper inventory levels and controls waste, plans weekly schedule for restaurant employees; follows published procedures for receiving, preparing, holding, packing and serving products.
  • Maintains high level of productivity through effective recruiting, training, and motivation of hourly employees.
  • Has routine preventative maintenance program in operation; checks, adjusts and makes minor repairs of restaurant equipment, building and grounds?
  • Prepares and submits required reports, uses approved projection techniques, cash control techniques and security measures.
  • Recruits, interviews, recommend hiring, disciplinary action, and termination of hourly restaurant employees and keeps required personnel and performance information; develops, motivates, and effectively trains; maintains a safe work environment; champions recognition and motivation efforts.
  • Ensures OSHA, local health and safety codes, and company safety and security policy are met.

Job Requirements
The ideal candidate for the Restaurant General Manager will possess:
  • Dedication to providing exceptional guest service.
  • Good communication skills, strong interpersonal skills, and conflict resolution skills
  • Exceptional team building capability.
  • Basic business math and accounting skills, and strong analytical/decision-making skills
  • Basic personal computer literacy
  • High School Diploma or GED preferred; College or University Degree preferred.
  • 1-4 years supervisory experience in either a food or retail environment, including Profit & Loss responsibility.

Other requirements:
  • Follows procedures regarding operation of restaurant equipment (fryers, ovens, etc.)
  • The job entails lifting up to 25 lbs. and carrying loads up to 30 feet in distance.
  • The job entails pushing/pulling up to 90 lbs. and carrying up to 30 feet in distance.
  • Knowledge of and compliance with the company's Human Resources policies and processes
  • Adheres to the Company and City/State/United States safety requirements.

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