Guest Relations Associate Jobs in Nebraska (NOW HIRING)

Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? Do you aspire to grow your career at a premier hotel in downtown Omaha? If so, the Omaha Marriott at the Capitol District is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exclusive luxury and outstanding service that define our hotel. As a Restaurant Supervisor you'll take charge of a diverse array of dining experiences, assisting in overseeing everything from the Society 1854 Restaurant, The Burdock and Bitters Lobby Lounge, In-Room Dining, Jewell on Capitol and the lively Pano Pool Bar. We currently have two open positions available an AM shift from 5:00 a.m. to 1:30 p.m. and a PM shift from 4:00 p.m. to 12:30 a.m.
At the Omaha Marriott Downtown, you manner making you an essential part of their memorable stay.
Located in the heart of downtown Omaha, this upscale hotel offers world-class hospitality to guests and is ranked one of the leading hotels in the city. The Omaha Marriott Downtown's commitment to providing outstanding guest experiences extends to its employees. Our property and brand pride itself on world-class service and superior style.
What will you be doing?
• Able to perform all roles within the outlet, including server, cashier, and expeditor.
• Supervise staff, manage operations in absence of the manager, and assist with ongoing training to uphold standards.
• Interact positively with guests, promote hotel services, and resolve issues effectively to ensure satisfaction.
• Monitor food preparation and service to ensure quality, consistency, and adherence to time quotes and standards.
• Oversee inventory, control payroll and equipment costs, and maintain outlet profitability.
• POS system for billing and reporting; maintain house bank and manage financial transactions accurately.
• Enforce sanitation and cleanliness across all areas; uphold a professional appearance and ethical conduct.
• Implement sales incentives, track competition, and stay informed on hospitality trends.
What do you bring to the role?
• Must read and speak English fluently to understand guest requests and communicate effectively, especially under pressure.
• Prior restaurant and hospitality experience required; bartending experience is required.
• Understand room service operations, including staffing, service equipment, and guest relations.
• Handle complaints professionally, demonstrate empathy, and provide timely, effective solutions.
• Supervise staff using Marcus and Marriott standards, motivate independent workers, and track shopper reports for improvement.
• Monitor hotel floors for tray management and ensure timely room service deliveries.
• Efficiently manage multiple tasks, including handling several phone lines simultaneously.
• High school diploma or equivalent required.
• Ability to obtain any government required license or certificate. Bartending certificate preferred. TIPS and Douglas County food handler certification required. CPR certification and/or First Aid Training preferred.
What's in it for you?
• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Marriott-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!
Pay Estimate: $21.00/hour
We currently have two open positions available an AM shift from 5:00 a.m. to 1:30 p.m. and a PM shift from 4:00 p.m. to 12:30 a.m.
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Omaha Marriott Downtown is an equal opportunity employer.
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