... Executive Housekeeper: * Creates an atmosphere that induces guest to have Belterra Casino Resort as their casino/hotel of choice; responsible for actively building and retaining guest relations and ...
... Executive Housekeeper: * Creates an atmosphere that induces guest to have Belterra Casino Resort as their casino/hotel of choice; responsible for actively building and retaining guest relations and ...
... Executive Housekeeper: * Creates an atmosphere that induces guest to have Belterra Casino Resort as their casino/hotel of choice; responsible for actively building and retaining guest relations and ...
... Executive Housekeeper: * Creates an atmosphere that induces guest to have Belterra Casino Resort as their casino/hotel of choice; responsible for actively building and retaining guest relations and ...
VIP Host - Old National Centre
Indianapolis, IN · On-site
$14.25 - $19/hr
... Executives and VIP clients to instill appreciation for their membership and patronage • Give ... guest relations, problem solving • Experience in selling to high-end, VIP clients • Skill in ...
VIP Host - Old National Centre
Indianapolis, IN · On-site
$14.25 - $19/hr
... Executives and VIP clients to instill appreciation for their membership and patronage • Give ... guest relations, problem solving • Experience in selling to high-end, VIP clients • Skill in ...
Maintains composure under pressure; represents the department professionally to physicians, executives, board members, and patients * Exemplifies excellent guest relations with patients, staff ...
Maintains composure under pressure; represents the department professionally to physicians, executives, board members, and patients * Exemplifies excellent guest relations with patients, staff ...
Housekeeper (Part-Time)
Indianapolis, IN · On-site
$13.50 - $17.25/hr
MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to ... Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. * Name ...
Housekeeper (Part-Time)
Indianapolis, IN · On-site
$13.50 - $17.25/hr
MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to ... Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. * Name ...
Housekeeper (Part-Time)
Indianapolis, IN · On-site
$13.50 - $17.25/hr
MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to ... Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. * Name ...
Housekeeper (Part-Time)
Indianapolis, IN · On-site
$13.50 - $17.25/hr
MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to ... Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. * Name ...
Housekeeper (Part-Time)
Indianapolis, IN · On-site
$15 - $17/hr
MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to ... Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. * Name ...
Housekeeper (Part-Time)
Indianapolis, IN · On-site
$15 - $17/hr
MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to ... Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. * Name ...
General Manager - Evansville Inn Hampton ($70K - $90K)
Evansville, IN · On-site
$70K - $90K/yr
... guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction in each ... Effectively lead the Executive Committee to reach the goals of the property. * Develop and assure ...
General Manager - Evansville Inn Hampton ($70K - $90K)
Evansville, IN · On-site
$70K - $90K/yr
... guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction in each ... Effectively lead the Executive Committee to reach the goals of the property. * Develop and assure ...
General Manager - Evansville Inn Hampton ($70K - $90K)
Evansville, IN · On-site
$70K - $90K/yr
... guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction in each ... Effectively lead the Executive Committee to reach the goals of the property. * Develop and assure ...
General Manager - Evansville Inn Hampton ($70K - $90K)
Evansville, IN · On-site
$70K - $90K/yr
... guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction in each ... Effectively lead the Executive Committee to reach the goals of the property. * Develop and assure ...
Sous Chef
Michigan City, IN · On-site
$48K - $65K/yr
Meet with Executive Steward to review equipment needs, banquet plate up assistance, cleaning ... Promote positive guest relations at all times. * Be familiar with all casino services/features and ...
Sous Chef
Michigan City, IN · On-site
$48K - $65K/yr
Meet with Executive Steward to review equipment needs, banquet plate up assistance, cleaning ... Promote positive guest relations at all times. * Be familiar with all casino services/features and ...
Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as ...
Quick apply
Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as ...
General Manager
Indianapolis, IN · On-site
$85K - $90K/yr
MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to ... Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. * Name ...
General Manager
Indianapolis, IN · On-site
$85K - $90K/yr
MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to ... Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. * Name ...
General Manager
Indianapolis, IN · On-site
MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to ... Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. * Name ...
General Manager
Indianapolis, IN · On-site
MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to ... Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. * Name ...
Designed to deliver a vibrant, locally connected guest experience, the hotel will feature ... Minimum two years' Hotel Manager or five years Executive Member experience at a similar-sized or ...
Designed to deliver a vibrant, locally connected guest experience, the hotel will feature ... Minimum two years' Hotel Manager or five years Executive Member experience at a similar-sized or ...
This executive leader will oversee brand management, advertising, digital marketing, customer ... Drive guest acquisition, frequency, retention, and lifetime value through data-driven marketing.
This executive leader will oversee brand management, advertising, digital marketing, customer ... Drive guest acquisition, frequency, retention, and lifetime value through data-driven marketing.
This executive leader will oversee brand management, advertising, digital marketing, customer ... Drive guest acquisition, frequency, retention, and lifetime value through data-driven marketing.
Quick apply
This executive leader will oversee brand management, advertising, digital marketing, customer ... Drive guest acquisition, frequency, retention, and lifetime value through data-driven marketing.
AM Banquet Server
Indianapolis, IN · On-site
$13.75 - $17.25/hr
... or Executive Chef with any preparation needs • Serves guest breakfast, lunch or dinner as ... relations with the kitchen, sales, and housekeeping departments ensuring all requirements are met ...
AM Banquet Server
Indianapolis, IN · On-site
$13.75 - $17.25/hr
... or Executive Chef with any preparation needs • Serves guest breakfast, lunch or dinner as ... relations with the kitchen, sales, and housekeeping departments ensuring all requirements are met ...
Executive Housekeeping Manager - Abe Martin Lodge
Nashville, IN · On-site
$17/hr
The lodge features 84 guest rooms, the Little Gem Restaurant, cabins, an indoor water park, and ... Maintain open communication between associates and management and monitors associate relations ...
Executive Housekeeping Manager - Abe Martin Lodge
Nashville, IN · On-site
$17/hr
The lodge features 84 guest rooms, the Little Gem Restaurant, cabins, an indoor water park, and ... Maintain open communication between associates and management and monitors associate relations ...
Executive Housekeeping Manager - Abe Martin Lodge
Nashville, IN · On-site
$17/hr
The lodge features 84 guest rooms, the Little Gem Restaurant, cabins, an indoor water park, and ... Maintain open communication between associates and management and monitors associate relations ...
Executive Housekeeping Manager - Abe Martin Lodge
Nashville, IN · On-site
$17/hr
The lodge features 84 guest rooms, the Little Gem Restaurant, cabins, an indoor water park, and ... Maintain open communication between associates and management and monitors associate relations ...
Handle guest concerns and oversee service recovery procedures. * Develop and execute annual ... Develop and mentor the executive leadership team and department managers. * Maintain accountability ...
Quick apply
Handle guest concerns and oversee service recovery procedures. * Develop and execute annual ... Develop and mentor the executive leadership team and department managers. * Maintain accountability ...
Guest Relation Executive information
What is a guest relation executive?
Guest Relation Executives are hospitality professionals responsible for ensuring that guests have a positive and seamless experience during their stay at hotels, resorts, or other establishments. They handle guest inquiries, resolve complaints, and provide information about services and local attractions. Their role is to enhance guest satisfaction by offering personalized assistance and addressing any issues promptly. Excellent communication and problem-solving skills are essential for this position.
How does a guest relation executive typically collaborate with other hotel departments to enhance the guest experience?
Guest Relation Executives work closely with various hotel departments such as housekeeping, front office, food and beverage, and concierge to ensure seamless service for guests. They often act as the communication bridge, relaying guest preferences, special requests, or concerns to the appropriate teams. This collaborative approach helps in providing personalized experiences, resolving issues promptly, and maintaining high guest satisfaction. Regular coordination meetings and real-time updates are common practices to keep all departments aligned on guest needs.
What are the key skills and qualifications needed to thrive as a guest relation executive, and why are they important?
To thrive as a Guest Relation Executive, you need strong interpersonal skills, a background in hospitality management or a relevant field, and experience in customer service. Familiarity with hotel management software, reservation systems, and CRM tools is often required. Exceptional communication, problem-solving abilities, and a calm, welcoming demeanor help create memorable guest experiences. These skills are crucial for ensuring guest satisfaction, resolving issues efficiently, and maintaining a positive brand reputation.
What is the difference between Guest Relation Executive vs Customer Service Representative?
| Aspect | Guest Relation Executive | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; hospitality certifications | High school diploma; customer service training |
| Work Environment | Hotels, resorts, luxury establishments | Call centers, retail, service centers |
| Industry Usage | Hospitality and tourism | Various industries including retail and telecom |
| Primary Focus | Enhancing guest experience and satisfaction | Handling customer inquiries and issues |
While both roles involve customer interaction, a Guest Relation Executive primarily focuses on creating memorable experiences for hotel guests, whereas a Customer Service Representative handles a broader range of customer inquiries across industries. The roles share similar skills but differ in industry context and specific responsibilities.
How do you become a guest relation executive?
To become a guest relation executive, candidates typically need a high school diploma or equivalent, along with excellent communication and customer service skills. Relevant experience in hospitality or customer service, along with knowledge of hotel management software, can improve job prospects. Some employers may prefer candidates with a bachelor's degree in hospitality management or related fields.
Is guest relation executive a stressful job?
A guest relation executive role involves managing guest interactions and ensuring customer satisfaction, which can be demanding during busy periods or when handling difficult guests. The job requires strong communication skills, patience, and the ability to multitask, but stress levels vary depending on the work environment and workload.
What are the most commonly searched types of Guest Relation jobs in Indiana?
The most popular types of Guest Relation jobs in Indiana are:
What cities in Indiana are hiring for Guest Relation Executive jobs?
Cities in Indiana with the most Guest Relation Executive job openings:
Boyd Gaming rating
7.0
Based on 105 frontline employees who took The Breakroom Quiz
74th of 164 rated casinos
Job description
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
The Assistant Executive Housekeeper is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. They are responsible for supervising Housekeeping and Laundry functions on assigned shift to ensure the cleaning and upkeep of hotel rooms and quality of Laundry operation is according to established standards.
The Assistant Executive Housekeeper:
Qualifications
We are seeking a qualified candidate for the position of Assistant Executive Housekeeper. The ideal applicant will possess the following qualifications:
Required:
Preferred:
The successful candidate will be responsible for maintaining the highest standards of cleanliness and guest satisfaction in our hotel. They will work closely with various departments to ensure efficient operations and resolve any issues that may arise.
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
The Assistant Executive Housekeeper is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. They are responsible for supervising Housekeeping and Laundry functions on assigned shift to ensure the cleaning and upkeep of hotel rooms and quality of Laundry operation is according to established standards.
The Assistant Executive Housekeeper:
- Creates an atmosphere that induces guest to have Belterra Casino Resort as their casino/hotel of choice; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Assist with interviewing, hiring, training and supervising a staff in order to ensure that all team members receive adequate guidance and resources to perform work according to established objectives and standards.
- Work with the Hotel Front Desk Management team and assist with the balancing and maintaining of hotel inventory based upon the hotel demand.
- Conducts room inspections to ensure that all cleaning and upkeep of the hotel rooms are completed according to established standards.
- Maintain and monitor accurate reporting of productivity levels for processing linen and quality control in the Laundry operation, according to established standards.
- Meets and assists guests with questions or concerns to resolve situations, ensuring guest satisfaction while maintaining service within policy guidelines.
- Assists with creating and editing the daily staffing schedules for Housekeeping and Laundry to ensure adequate staffing for completion of all work according to established quality levels. Assists with Housekeeping dispatch, hotel room inspections, cleans hotel rooms and assists with the Laundry operation when necessary.
- Develops, implements, and conducts staff training programs for Housekeeping and Laundry to ensure well-trained team members in all areas of cleaning standards and techniques, proper and safe use of equipment and chemicals, and guest service standards.
- Assists in developing and maintaining Housekeeping and Laundry Department standard operating procedures to ensure effective execution of work.
- Communicates all hotel room facility issues related to structure, equipment and plumbing, and works with Facilities to schedule repairs, ensuring that all repairs are completed according to established schedule, as well as coordinating any special projects within the departments.
- Works with Facilities in maintaining and scheduling a Preventative Maintenance Program for the Laundry operation equipment.
- Performs scheduled inventory counts of all hard and soft goods, in both Housekeeping and Laundry to ensure property inventory levels, protection of assets, and facilitation of the ordering process.
- Assists with ordering goods as needed to ensure adequate inventory levels.
- Provide assistance in the absence of Executive Housekeeper to maintain Wardrobe Department to ensure effective execution of work.
Qualifications
We are seeking a qualified candidate for the position of Assistant Executive Housekeeper. The ideal applicant will possess the following qualifications:
Required:
- Extensive experience in housekeeping and laundry operations
- Excellent communication and guest service skills
- Current licenses and certifications to meet Federal, State, and Gaming regulations
- Proficiency in housekeeping techniques and standards
- Knowledge of proper and safe use of cleaning equipment and chemicals
- Must be at least 21 years of age.
Preferred:
- Two or more years of experience in back-of-house hotel operations
- Demonstrated ability to manage and train staff
- Strong attention to detail and commitment to maintaining high cleanliness standards
- Experience with inventory management and ordering supplies
- Familiarity with preventative maintenance programs for laundry equipment
The successful candidate will be responsible for maintaining the highest standards of cleanliness and guest satisfaction in our hotel. They will work closely with various departments to ensure efficient operations and resolve any issues that may arise.
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
What Boyd Gaming employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Boyd Gaming
Sourced by ZipRecruiter
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Corporate Mission We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants. Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities. Company Vision Boyd Gaming is one of the nation's leading casino entertainment companies. But we're so much more - a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry. From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Industry
Amusement, gambling, and recreation
Company size
10,000+ Employees
Headquarters location
Las Vegas, NV, US
Year founded
1975