Rochester, MN · On-site
$44K/yr
The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations ...
Rochester, MN · On-site
$44K/yr
The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations ...
Rochester, MN · On-site
$44K/yr
The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations ...
Rochester, MN · On-site
$44K/yr
The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations ...
Saint Paul, MN · On-site
$73K - $132K/yr
... to the guest as fast as possible - a critical differentiator and one of the most essential ... A role as an Operations Manager provides a chance to influence with a focus on safety, leadership ...
Saint Paul, MN · On-site
$73K - $132K/yr
... to the guest as fast as possible - a critical differentiator and one of the most essential ... A role as an Operations Manager provides a chance to influence with a focus on safety, leadership ...
Woodbury, MN · On-site
$73K - $132K/yr
... to the guest as fast as possible - a critical differentiator and one of the most essential ... A role as an Operations Manager provides a chance to influence with a focus on safety, leadership ...
Woodbury, MN · On-site
$73K - $132K/yr
... to the guest as fast as possible - a critical differentiator and one of the most essential ... A role as an Operations Manager provides a chance to influence with a focus on safety, leadership ...
Fridley, MN · On-site
$73K - $132K/yr
... to the guest as fast as possible - a critical differentiator and one of the most essential ... A role as an Operations Manager provides a chance to influence with a focus on safety, leadership ...
Fridley, MN · On-site
$73K - $132K/yr
... to the guest as fast as possible - a critical differentiator and one of the most essential ... A role as an Operations Manager provides a chance to influence with a focus on safety, leadership ...
Winona, MN · On-site
You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.
Winona, MN · On-site
You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.
You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.
You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.
$16 - $20/hr
You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.
$16 - $20/hr
You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.
Lakeville, MN · On-site
You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.
Lakeville, MN · On-site
You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.
Perham, MN · On-site
You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.
Perham, MN · On-site
You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.
You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.
You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.
You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.
You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.
Monticello, MN · On-site
$16 - $20/hr
You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.
Monticello, MN · On-site
$16 - $20/hr
You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.
Saint Paul, MN · On-site
You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.
Saint Paul, MN · On-site
You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.
You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.
You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.
They will coordinate all operational staff activities of hotel and ensure complete satisfaction of ... guest information files regarding the property, community and surrounding attractions. * Manages ...
They will coordinate all operational staff activities of hotel and ensure complete satisfaction of ... guest information files regarding the property, community and surrounding attractions. * Manages ...
Duluth, MN · On-site
They will coordinate all operational staff activities of hotel and ensure complete satisfaction of ... guest information files regarding the property, community and surrounding attractions. * Manages ...
Duluth, MN · On-site
They will coordinate all operational staff activities of hotel and ensure complete satisfaction of ... guest information files regarding the property, community and surrounding attractions. * Manages ...
The Country Inn & Suites of Roseville is seeking a Guest Service Manager to oversee front desk operations, support daily hotel operations, and help create memorable experiences for every guest. In ...
Quick apply
The Country Inn & Suites of Roseville is seeking a Guest Service Manager to oversee front desk operations, support daily hotel operations, and help create memorable experiences for every guest. In ...
$40K - $45K/yr
At least two years of experience in hospitality, guest services, restaurant operations, customer experience, or a related field. * Experience managing customer feedback platforms, guest recovery ...
$40K - $45K/yr
At least two years of experience in hospitality, guest services, restaurant operations, customer experience, or a related field. * Experience managing customer feedback platforms, guest recovery ...
The Country Inn & Suites of Roseville is seeking a Guest Service Manager to oversee front desk operations, support daily hotel operations, and help create memorable experiences for every guest. In ...
The Country Inn & Suites of Roseville is seeking a Guest Service Manager to oversee front desk operations, support daily hotel operations, and help create memorable experiences for every guest. In ...
Cities in Minnesota with the most Guest Operations Manager job openings:
$44K/yr
Full-time
Medical, Dental, Retirement, PTO
Re-posted 8 days ago
7.8
Based on 12 frontline employees who took The Breakroom Quiz
157th of 777 rated non-profit organizations
At the American Cancer Society, we'reworking to end cancer as we know it, for everyone.Our employees and 1.3 million volunteersare raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.
Schedule: Sunday - Thursday - 11:00am - 7:30pm
Salary: $44,000
ESSENTIAL FUNCTIONS:
Lead concierge/front desk team to ensure smooth check-in/out and excellent guest service (30%)
Manage guest referrals, screening, and room allocation to maximize occupancy (25%)
Supervise front desk operations including phone inquiries and guest requests (15%)
Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams (10%)
Track and analyze occupancy data to inform decisions and improve operations (10%)
Resolve guest concerns and implement service recovery solutions (10%)
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High School Diploma or Equivalent
Preferred Degree: Bachelor's Degree
Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role.
Valid Driver's License with Clean Driving Record is Required
KNOWLEDGE, SKILLS, AND ABILITY:
Strong leadership and team management skills
Knowledge of hotel management systems and reservation software
Ability to analyze data and adjust processes to improve occupancy
Strong interpersonal and customer service skills
Ability to work in a fast-paced, guest-facing environment
TRAVEL REQUIREMENTS:
Travel Required for initial training upon hire, otherwise minimal travel required
PHYSICAL REQUIREMENTS:
The Guest Relations Manager may need to spend extended periods standing or walking, especially during peak check-in/check-out times or while assisting guests throughout the facility.
Occasionally, the Guest Relations Manager may need to lift or carry items such as luggage or supplies for guests, particularly during room turnarounds or when assisting with guest needs.
Some manual tasks, such as arranging guest amenities or organizing front desk materials, may be required as part of daily operations, requiring manual dexterity and physical coordination.
In the event of emergencies or crises, the Guest Relations Manager may need to respond quickly and assist guests in evacuating the facility or accessing emergency services, potentially involving physical exertion and mobility.
Conducting room inspections to ensure cleanliness, safety, and readiness for guest occupancy may involve walking throughout the facility and performing physical tasks such as checking bedding, supplies, and amenities.
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
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