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Guest Operations Manager Jobs in Minnesota (NOW HIRING)

Sky Zone LLC

Operations Manager

Edina, MN · On-site

Deliver Guest Experiences That Wow * Ensure guests feel welcome, safe, and supported from check-in to check-out. * Lead guest recovery when needed and train the team to respond with urgency and ...

Livenation

Guest Services- Varsity

Minneapolis, MN

$15.97/hr

The Guest Service Manager is responsible for the overall management of all guest service functions ... Other tasks as assigned by the Operations Manager. Work with scheduling payroll administrator to ...

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Guest Operations Manager information

What is the highest paying job in hotel management?

The highest paying roles in hotel management typically include general managers of luxury or large-scale hotels, executive directors, and regional or corporate executives, with salaries often exceeding six figures. These positions require extensive experience, leadership skills, and often advanced certifications or degrees in hospitality management or business.

What is the highest salary for an operations manager?

The highest salaries for operations managers can exceed $150,000 annually, especially in large corporations or specialized industries. Factors such as experience, location, industry, and company size influence compensation, with senior roles or those requiring advanced certifications often earning the most.

What does a guest manager do?

A Guest Operations Manager oversees guest services and ensures a positive experience for visitors. They handle guest inquiries, coordinate staff, resolve issues, and maintain service standards, often using management software and customer service skills. The role requires strong communication, problem-solving, and organizational abilities.

What is the highest paying job in hospitality management?

In hospitality management, executive roles such as General Manager, Regional Director, or Vice President typically have the highest salaries, often exceeding six figures annually. These positions require extensive experience, leadership skills, and often advanced certifications or degrees in hospitality or business management.
What cities in Minnesota are hiring for Guest Operations Manager jobs? Cities in Minnesota with the most Guest Operations Manager job openings:
Guest Operations Manager jobs near you
Operations Manager

Operations Manager

Sky Zone LLC

Edina, MN • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 12 days ago

Sky Zone rating

5.6

Company rating: 5.6 out of 10

Based on 235 frontline employees who took The Breakroom Quiz

40th of 51 rated entertainment

Job description

CircusTrix dba
Sky Zone
Operations Manager
Full-time
Onsite
Department: Operations
Reports to: General Manager
FLSA: Exempt
WHO WE ARE:
At Sky Zone, our mission is to enrich lives through the power of boundless play - whether that's on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we're proud to create experiences that reflect that purpose in everything we do.
As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.
Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.
WHO YOU ARE:
You're the glue, the guide, and the go-to. A natural leader who thrives in motion, you balance coaching with accountability and set the tone every shift. When things get busy, you stay steady supporting your team, solving problems, and making sure the energy never drops.
You know how to lead from the floor and manage behind the scenes. Whether it's creating a great schedule, coaching in real time, or stepping into the action, you bring intention, care, and hustle to everything you do.
HOW YOU BRING OUR MISSION TO LIFE:
Lead Daily Execution and Team Success
  • Supervise Team Leads and frontline team members during scheduled shifts.
  • Coach in real time to build a team culture of accountability, energy, and care.
  • Support hiring, onboarding, and training efforts.

Own Shift Flow and Operational Efficiency
  • Oversee daily park execution - including staffing, guest flow, inventory, and cleanliness.
  • Collaborate with the GM on labor strategy, scheduling, and safety procedures.
  • Adapt to real-time challenges to keep operations smooth and seamless.

Deliver Guest Experiences That Wow
  • Ensure guests feel welcome, safe, and supported from check-in to check-out.
  • Lead guest recovery when needed and train the team to respond with urgency and empathy.
  • Support birthday parties, special events, and high-volume guest flow with confidence.

Champion Safety and Brand Standards
  • Conduct safety walkthroughs and support compliance across all park zones.
  • Maintain clean, well-functioning facilities and hold the team to brand standards.
  • Lead by example to create a worry-free, play-filled environment for all.

WHAT YOU BRING TO THE TEAM:
You've got the experience to lead confidently and the mindset to lead with care. We're looking for someone who brings:
  • Minimum of 2-3 years of formal management or supervisory experience, including direct responsibility for leading teams, ideally in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants.
  • Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time
  • Strong communication skills, you give feedback with care, build trust quickly, and know how to coach in the moment
  • Comfort with scheduling, labor targets, and supporting operational goals; you understand how day-to-day execution impacts the bigger picture.
  • A hands-on leadership style, you're not above jumping in to solve a problem, run a shift, or set the tone on a busy day.
  • Comfortable using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards; quick to learn and apply new systems in daily operations.
  • Availability to work evenings, weekends, and holidays - when the park (and the magic) is most alive.

WHY THIS ROLE MATTERS:
As Operations Manager, you're the one who keeps the park in motion. You help the team thrive, support guest joy, and make sure nothing falls through the cracks. You're a steady presence, a quick thinker, and the calm in the storm.
This role is your chance to lead with energy, impact, and heart and to help build something unforgettable, one bounce at a time!
Compensation range is $60,000-62,400 + bonus based on qualifications, experience, and performance. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements.
Application deadline: Month Day, Year
While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will consider candidates until the position is filled.
CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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