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Guest Operations Manager Jobs in California (NOW HIRING)

Chotto Matte

Operations Manager

Sonoma, CA · On-site

Our venues are immersive spaces where vibrant cuisine meets energetic beats, creating a unique and engaging dining experience for every guest. Role Overview As Operations Manager, you will be ...

Chotto Matte

Operations Manager

Santa Rosa, CA · On-site

Our venues are immersive spaces where vibrant cuisine meets energetic beats, creating a unique and engaging dining experience for every guest. Role Overview As Operations Manager, you will be ...

Ensemble Hospitality

Operations Manager

Pasadena, CA · On-site

$71K - $78K/yr

Ensure guest satisfaction and the efficient operation of the hotel by operations in the absence of the General Manager and/or the Manager on Duty. This individual may assist the General Manager by ...

Chotto Matte

Operations Manager

Fremont, CA · On-site

Our venues are immersive spaces where vibrant cuisine meets energetic beats, creating a unique and engaging dining experience for every guest. Role Overview As Operations Manager, you will be ...

Chotto Matte

Operations Manager

Santa Clara, CA · On-site

Our venues are immersive spaces where vibrant cuisine meets energetic beats, creating a unique and engaging dining experience for every guest. Role Overview As Operations Manager, you will be ...

Chotto Matte

Operations Manager

Hayward, CA · On-site

Our venues are immersive spaces where vibrant cuisine meets energetic beats, creating a unique and engaging dining experience for every guest. Role Overview As Operations Manager, you will be ...

Chotto Matte

Operations Manager

Alameda, CA · On-site

Our venues are immersive spaces where vibrant cuisine meets energetic beats, creating a unique and engaging dining experience for every guest. Role Overview As Operations Manager, you will be ...

Chotto Matte

Operations Manager

Sunnyvale, CA · On-site

Our venues are immersive spaces where vibrant cuisine meets energetic beats, creating a unique and engaging dining experience for every guest. Role Overview As Operations Manager, you will be ...

Chotto Matte

Operations Manager

San Jose, CA · On-site

Our venues are immersive spaces where vibrant cuisine meets energetic beats, creating a unique and engaging dining experience for every guest. Role Overview As Operations Manager, you will be ...

Chotto Matte

Operations Manager

San Mateo, CA · On-site

Our venues are immersive spaces where vibrant cuisine meets energetic beats, creating a unique and engaging dining experience for every guest. Role Overview As Operations Manager, you will be ...

Chotto Matte

Operations Manager

San Francisco, CA · On-site

Our venues are immersive spaces where vibrant cuisine meets energetic beats, creating a unique and engaging dining experience for every guest. Role Overview As Operations Manager, you will be ...

Sky Zone LLC

Operations Manager

Thousand Oaks, CA

$70K/yr

Deliver Guest Experiences That Wow * Ensure guests feel welcome, safe, and supported from check-in to check-out. * Lead guest recovery when needed and train the team to respond with urgency and ...

Sky Zone LLC

Operations Manager

Brentwood, CA · On-site

$70K/yr

Deliver Guest Experiences That Wow * Ensure guests feel welcome, safe, and supported from check-in to check-out. * Lead guest recovery when needed and train the team to respond with urgency and ...

Sky Zone LLC

Operations Manager

Thousand Oaks, CA · On-site

$70K/yr

Deliver Guest Experiences That Wow * Ensure guests feel welcome, safe, and supported from check-in to check-out. * Lead guest recovery when needed and train the team to respond with urgency and ...

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Guest Operations Manager information

Is a guest operations manager a high-paying job?

A guest operations manager typically earns a salary that is competitive within the hospitality industry, with pay levels varying based on location, experience, and the size of the organization. While it can be a well-paying role, it is generally considered mid to upper-middle income rather than high-paying compared to executive or specialized management positions.

What cities in California are hiring for Guest Operations Manager jobs?

Cities in California with the most Guest Operations Manager job openings:

Guest Operations Manager jobs near you

Operations Manager

Marriott

Foothill Ranch, CA • On-site

Full-time

Re-posted 5 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,190 frontline employees who took The Breakroom Quiz

55th of 109 rated hotels

Job description

JOB SUMMARY

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Operations Team

Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

Assists in ensuring that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Assists/teaches the team scheduling against guest and hours/occupied room goals.

Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

Provides excellent customer service by being readily available/approachable for all guests.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

Assists in performing required annual Quality audit with GM & RD.

Ensures a viable key control program is in place.

Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Receives hiring recommendations from team supervisors.

Ensures orientations for new team members are thorough and completed in a timely fashion.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
 

At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 

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