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Guest Experience Manager Jobs in Springfield, OR

Peachtree Group

General Manager

Eugene, OR · On-site

$72 - $87/hr

As General Manager, you cultivate team synergy to deliver the ultimate guest experience. You belong to a service culture where the regional team and company work for you. * quarterly bonuses * paid ...

Sizzler

Cashier -Guest Host

Springfield, OR · On-site

Manages difficult or emotional guest situations; Responds promptly to guest needs; Responds to ... High School Diploma/GED or 1-3 Months related experience and/or training or equivalent combinations ...

Target

Target Security Specialist

Springfield, OR · On-site

$19.25/hr

Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments ... Manage workload and prioritize tasks independently * Capability to remain focused and composed in a ...

Olive Garden

Dishwasher

Eugene, OR · On-site

$13 - $16.75/hr

Management career advancement opportunities (50%+ of our managers are promoted from hourly ... guest experience. We'd love to welcome you home as the newest member of the Family ...

Olive Garden

Dishwasher

Eugene, OR

$13 - $16.75/hr

... Management career advancement opportunities (50%+ of our managers are promoted from hourly ... guest experience. We'd love to welcome you home as the newest member of the Family ...

Olive Garden

Dishwasher

Eugene, OR

$13 - $16.75/hr

Management career advancement opportunities (50%+ of our managers are promoted from hourly ... guest experience. We'd love to welcome you home as the newest member of the Family ...

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Guest Experience Manager information

See Springfield, OR salary details

$13

$20

$29

How much do guest experience manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for guest experience manager in Springfield, OR is $20.19, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $20.38 per hour, depending on experience, location, and employer.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

More about Guest Experience Manager jobs

What job categories do people searching Guest Experience Manager jobs in Springfield, OR look for?

The top searched job categories for Guest Experience Manager jobs in Springfield, OR are:

What cities near Springfield, OR are hiring for Guest Experience Manager jobs?

Cities near Springfield, OR with the most Guest Experience Manager job openings:

Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Springfield, OR as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $41,987 per year, or $20.2 per hour.

General Manager

Peachtree Group

Eugene, OR • On-site

$72 - $87/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Home2 Suites by Hilton Eugene
Eugene, OR 97401, USA

  • Pay or shift range: $72,000 USD to $87,000 USD
    The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Description

You lead with empathy, effective communication, humility, innovation, and financial focus to manage all aspects of the hotel operations. As General Manager, you cultivate team synergy to deliver the ultimate guest experience.

You belong to a service culture where the regional team and company work for you.

  • quarterly bonuses
  • paid time off
  • vacation reimbursement for your R&R
  • Health Insurance (1of the month following hire)
  • 401(k) plus ER Match
  • EPA
  • cell phone reimbursement
  • hotel travel discounts
  • paid holidays

Do what you are passionate about:

  • Provide leadership and strategic planning to all departments in support of our service culture to maximize operations and guest satisfaction.
  • Champion brand and company reputation to exceed performance standards.
  • Key contributor to financial forecasts and budgets.
  • Analyze monthly P&L statements in collaboration with regional accounting and operations teams.
  • Optimize revenues (room, F&B, etc.) to maximize profitability throughout the hotel.
  • Establish a supportive team environment by providing training & development, coaching & counseling, and mentorship.
  • Create an ambitious, fun, and loyal team, through effective retention techniques.
  • Swiftly recruit top talent through internal and external creativity.
  • Attend and contribute to weekly revenue meetings, hosted by the in-house regional revenue team.
  • Responsible for reporting as required by company, brand and/or other requests.
  • Be an active member within the local community, participating in external activities and events through volunteer work.
  • Manage all hotel specific accounting duties including payroll adhering to timeliness and accuracy.

Systems Proficiency: Profit Sword, Hotel Effectiveness, M3, and Hospitality PMS systems

Basic Qualifications:

  • Current/prior hotel general manager experience and/or 3+ years hotel rooms/operations and/or sales leadership experience within major brands (Hilton, Marriott, Hyatt, etc.).
  • Ability to defuse distressed associates, guests resulting in the best outcome to the situation.
  • Ability to learn systems technology.
  • Displays a magnitude of professionalism, being your best-self.
  • Excellent written, verbal and presentation skills a must.
  • Hospitality certifications; CHA, CHRM, CHSP, a plus.

Peachtree Group is a privately held, fully integrated real estate investment management, lending and servicing platform. The company owns, operates, manages and develops hotels and invests in hotel- and other commercial real estate-related assets throughout the United States. Through its affiliate, Peachtree Group Hospitality Management, Peachtree manages the performance of 100+ hotels across 27 brands with 14,000+ rooms in 26 states.

  • medical
  • dental
  • vision
  • disability
  • life insurance
  • 401(k) retirement match
  • Paid Holidays
  • Paid Time Off
  • access to our Employee Assistance Program
  • Fund

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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