Guest Experience Manager Jobs in Springfield, OR

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.

Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.

We are the future of beauty services. Be part of the transformation.

GENERAL SUMMARY & SCOPE

The Master Stylist is responsible for engaging with guests, consulting with them on their hair care needs and recommending products and services. The Master Stylist delivers quality professional services with an emphasis on the guest’s total look. They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)

The Master Stylist is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

• Perform hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing (where applicable).
• Meet or exceed sales goal of $1250 average weekly sales and productivity goals for hair services by delivering exceptional guest service and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), and retail shrink as set by Ulta Beauty.
• Perform product demonstrations with guests to drive sales and guest service experience.
• Support the execution of in-store events, promotions and marketing initiatives that deliver an unrivaled guest experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance.

People

• Develop guest relationships through consultations and appropriate retail and service recommendations.
• Serve all guests, including walk-in guests, in a timely and efficient manner.
• Develop a partnership with skin therapists and the retail team to provide a total-store and well-rounded guest experience.
• Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest experience.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
• Attend mandatory trainings and meetings to enable continuous professional development.

Process

• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Follow all safety, sanitation, and infection control procedures before, during, and after services; always ensure compliance with state board guidelines.
• Follow established service protocols to ensure a consistent and exceptional guest experience.
• Utilize appropriate booking and clientele systems to book guests for return services and for events.
• Communicate any supply needs to the Experience Manager, ensuring guest readiness at all times.
• Maintain outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
• Adhere to the Ulta Beauty dress code.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

JOB QUALIFICATIONS

Education

• Cosmetology license

Experience

• Previous relevant work experience is required

Skills

• Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories.
• Proficiency with use of equipment and chemicals needed to perform technical work
• Proficiency to demonstrate, recommend and sell pro hair care and makeup products
• Developed communication skills
• Ability to work independently and as part of a team
• Ability to build and maintain strong customer relationships, and build clientele

SPECIAL POSITION REQUIREMENTS

• Work a flexible schedule to include days, evenings, weekends, and holidays

WORKING CONDITIONS                                                      

• Continuous mobility during shift
• Continuous lifting and/or moving up to 10 lbs. during shift
• Frequent bending, reaching, and twisting during shift
• Ability to stand for long periods of time during shift
• Continuous coordination and manipulation of objects during shift.

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.

Ulta Beauty is proud to be an Equal Opportunity employer, and we encourage people from underrepresented backgrounds to apply. We do not discriminate based upon race (including traits associated with race, such as hair texture and protective hairstyles like braids, locks, and twists), color, religion, creed, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, status as a transgender or transsexual individual, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status (including honorable discharge from military service), reproductive health decisions, familial status, refugee status, citizenship status, sexual orientation, genetic information, or any other legally protected status of an individual.

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

JOB QUALIFICATIONS

Education

• Cosmetology license

Experience

• Previous relevant work experience is required

Skills

• Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories.
• Proficiency with use of equipment and chemicals needed to perform technical work
• Proficiency to demonstrate, recommend and sell pro hair care and makeup products
• Developed communication skills
• Ability to work independently and as part of a team
• Ability to build and maintain strong customer relationships, and build clientele

SPECIAL POSITION REQUIREMENTS

• Work a flexible schedule to include days, evenings, weekends, and holidays

WORKING CONDITIONS                                                      

• Continuous mobility during shift
• Continuous lifting and/or moving up to 10 lbs. during shift
• Frequent bending, reaching, and twisting during shift
• Ability to stand for long periods of time during shift
• Continuous coordination and manipulation of objects during shift.

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.

Ulta Beauty is proud to be an Equal Opportunity employer, and we encourage people from underrepresented backgrounds to apply. We do not discriminate based upon race (including traits associated with race, such as hair texture and protective hairstyles like braids, locks, and twists), color, religion, creed, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, status as a transgender or transsexual individual, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status (including honorable discharge from military service), reproductive health decisions, familial status, refugee status, citizenship status, sexual orientation, genetic information, or any other legally protected status of an individual.