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Guest Experience Associate Jobs in Utah (NOW HIRING)

RaceTrac, Inc.

Store Associate

Blanding, UT · On-site

$15.50/hr

As a Store Associate , you'll be at the heart of our guest experience, helping keep our stores clean, stocked, and running smoothly. Whether you're looking for part-time flexibility or a full-time ...

RACETRAC PETROLEUM

Store Associate

Blanding, UT · On-site

$15.50/hr

As a Store Associate , you'll be at the heart of our guest experience, helping keep our stores clean, stocked, and running smoothly. Whether you're looking for part-time flexibility or a full-time ...

Goodwill of Central & Southern Indiana

$22/hr

The Guest Services Associate (GSA) is often the first point of contact for neighbors and plays a ... Industry Expertise - Prior experience in human services, customer service, or community-based ...

SpartanNash

Deli Associate

Salt Lake City, UT · On-site

$14 - $16.75/hr

Additionally, this role is responsible for meeting company guidelines for guest experience, as well ... Communicate tasks, recipes, weights and measures, and cleaning steps completed to other associates

Travel + Leisure Co.

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will ... experience. Join our global team and build a career where memories start with you. We are an equal ...

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All JobsGuest Experience Associate JobsGuest Experience Associate Jobs in Utah

Guest Experience Associate information

See Utah salary details

$8

$14

$19

How much do guest experience associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for guest experience associate in Utah is $14.48, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $15.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest experience associate, and why are they important?

To thrive as a Guest Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office applications is commonly required. Exceptional communication, problem-solving abilities, and a friendly, approachable demeanor help create positive guest interactions and resolve issues efficiently. These skills ensure guests have memorable experiences, fostering customer satisfaction and loyalty crucial for business success.

What are the typical daily responsibilities of a guest experience associate, and how do they interact with other team members?

As a Guest Experience Associate, your daily responsibilities often include greeting guests, addressing their inquiries, resolving issues, and ensuring a welcoming environment. You’ll work closely with front desk staff, management, and housekeeping to coordinate guest requests and maintain high service standards. Collaboration and clear communication with team members are key to efficiently handling guest needs and delivering a seamless experience. This role requires adaptability, as you may need to manage multiple tasks simultaneously and respond to unexpected situations.

Is guest experience associate a stressful job?

A guest experience associate role can be stressful at times due to handling customer complaints, managing multiple tasks, and maintaining a positive attitude in a fast-paced environment. However, stress levels vary depending on the workplace, workload, and individual skills in communication and problem-solving.

What is a guest experience associate?

A Guest Experience Associate is a customer service professional who ensures that guests have a positive and memorable experience at a venue, such as a hotel, museum, amusement park, or retail store. Their responsibilities typically include greeting guests, addressing questions or concerns, assisting with check-ins or tickets, and providing information about services or events. They play a key role in creating a welcoming atmosphere and resolving any issues that may arise during a guest's visit. Excellent communication and problem-solving skills are essential for this role.

What is the difference between Guest Experience Associate vs Front Desk Agent?

AspectGuest Experience AssociateFront Desk Agent
Primary RoleEnhances guest satisfaction through personalized service and engagementHandles check-in/check-out, reservations, and guest inquiries
Required SkillsCustomer service, communication, problem-solvingCustomer service, administrative skills, attention to detail
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
CertificationsCustomer service experience often preferred; no specific certifications requiredLikewise, customer service experience; certifications are uncommon

While both roles focus on guest interaction, the Guest Experience Associate emphasizes creating memorable experiences and personalized service, whereas the Front Desk Agent primarily manages reservations and check-in/out processes. Both positions require strong customer service skills and are common in hospitality settings, but their daily responsibilities differ slightly.

What are the most commonly searched types of Guest Experience jobs in Utah? The most popular types of Guest Experience jobs in Utah are:
What are popular job titles related to Guest Experience Associate jobs in Utah? For Guest Experience Associate jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Guest Experience Associate jobs in Utah look for? The top searched job categories for Guest Experience Associate jobs in Utah are:
What cities in Utah are hiring for Guest Experience Associate jobs? Cities in Utah with the most Guest Experience Associate job openings:
Guest Experience Associate jobs near you
Infographic showing various Guest Experience Associate job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $30,119 per year, or $14.5 per hour.

Guest Service Agents | Lionsback Resort | Moab, Utah

PM Hotel Group

Moab, UT • On-site

$15 - $19/hr

Full-time

Posted 6 days ago

PM Hotel Group rating

7.4

Company rating: 7.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Summary of Essential Job Functions
Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. Act as the guest's concierge, recommending and planning activities with local offerings, including partnerships made at Lionsback Resort and in town.
  • Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote PMHS and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Requires standing and continual mobility throughout front office area.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Accept and record credit card payments. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using a positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Remain calm and alert, especially during emergency situations and/or heavy hotel activity. Close guest accounts at time of check-out and ascertain satisfaction. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered and after discussing with leadership.
  • Log items into the Lost & Found Log and answer inquiries to maintain controls and ensure guest satisfaction.
  • Inspect the cleaning of the guest rooms, public areas, and back of the house; ensure compliance with accident/loss prevention programs, and health and sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. Prepare each home prior to arrival with a welcome letter and any special guest requests (groceries, special occasion arrangements, etc.).
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.

Abilities Required
  • Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.

Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PMHS staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PMHS associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to PMHS. Every PMHS associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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