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Guest Associate Jobs in Virginia (NOW HIRING)

Signature Aviation

Guest Experience Associate - IAD

Dulles, VA · On-site

$14.50 - $17.75/hr

As a Guest Experience Associate , you are a vital part of our hospitality team, ensuring every guest's arrival, stay, and departure is handled with professionalism, warmth, and care. Your primary ...

Signature Aviation

Guest Experience Associate - IAD

Dulles, VA · On-site

$14.50 - $17.75/hr

As a Guest Experience Associate , you are a vital part of our hospitality team, ensuring every guest's arrival, stay, and departure is handled with professionalism, warmth, and care. Your primary ...

University of Chicago Library

$12 - $14.75/hr

Department AI Guest Services Staff About the Department Job Summary The Guest Services Associate for Events welcomes Smart Museum guests and ensures compliance with Smart Museum visitor protocols ...

Marriott

Guest Environment Expert

Arlington, VA · On-site

$16.75 - $20.50/hr

Our Guest Environment Experts are skilled in a wide range of housekeeping functions with ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Environment Expert

Chantilly, VA · On-site

$16.25/hr

Our Guest Environment Experts are skilled in a wide range of housekeeping functions with ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Environment Expert

Arlington, VA · On-site

$22.11 - $24.57/hr

Our Guest Environment Experts are skilled in a wide range of housekeeping functions with ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Environment Expert

Sterling, VA · On-site

$16.25/hr

Our Guest Environment Experts are skilled in a wide range of housekeeping functions with ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

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All JobsGuest Associate JobsGuest Associate Jobs in Virginia

Guest Associate information

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.
What are the most commonly searched types of Guest jobs in Virginia? The most popular types of Guest jobs in Virginia are:
What cities in Virginia are hiring for Guest Associate jobs? Cities in Virginia with the most Guest Associate job openings:
Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Waterpark Manager

Kalahari Resorts & Conventions

Woodford, VA • On-site

$23/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Kalahari Resorts rating

5.8

Company rating: 5.8 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

66th of 108 rated hotels

Job description

At Kalahari Resorts & Conventions, we don't just create vacations-we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities-treating people like family, giving back generously, and creating spaces where everyone feels valued.
Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.
Waterpark Operation Manager
Kalahari Resorts & Conventions is seeking a Waterpark Operation Manager. In this role, you will be accountable for the administration, operation, and direct management necessary to achieve stated objectives in guest/associate safety, sanitation/cleanliness, equipment safety/repairs, sales/profitability, costs, employee retention, and guest service satisfaction of all Resort venues located in the indoor and outdoor waterpark.
As part of our leadership team, you'll embody our Promise to Lead with Love-guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll ensure that all guests feel welcome and safe and are given responsive, friendly, and courteous service always.
$23.00/hr
Key Responsibilities
  • Responsible for all waterpark associates' recruiting, selecting, hiring, orienting, and training, assigning, scheduling, evaluating, supervising performance and carrying out disciplinary action as needed in accordance with Kalahari policies, procedures and applicable laws.
  • Oversee cost controls and labor scheduling for all aspects of waterpark operations, to optimize safety, service standards and maximize profitability.
  • Assist with Kalahari waterparks' plan, strategies, actions and executing them effectively with waterpark associates.
  • Oversee all operations within the waterpark venues.
  • Ensure lifeguards and EMT's are performing to the standards set forth by Kalahari certifying agency and management team.

What We're Looking For
  • Star Guard Lifeguard Certification, Star Guard Instructor Certification, and Certified Pool Operator Certification
  • Minimum 2 years' experience in management, waterpark or aquatics departments with progressive managerial and leadership responsibilities required.
  • A leadership style rooted in collaboration, respect, and service to others.

A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
  • Career growth opportunities with promotion from within
  • 401(k) matching, paid time off, and holiday compensation
  • Health, dental, and vision coverage for full-time associates
  • Employee appreciation events, discounts, and perks at all resorts
  • Education assistance programs to help advance your career

Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love-because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |
Kalahari Resorts & Conventions is an Equal Opportunity Employer.

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