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Guest Manager Jobs in Virginia (NOW HIRING)

The Fresh Market Inc

Guest Service Manager

Richmond, VA · On-site

$18.40 - $23/hr

As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that require ...

The Fresh Market Inc

Guest Service Manager

Richmond, VA · On-site

$18.40 - $23/hr

As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that require ...

Opal Waxing Inc

Be Seen First

Guest Experience Manager

Chesapeake, VA · On-site

$15 - $21/hr

This role is responsible for creating an outstanding guest experience, managing appointments, promoting memberships and retail products, and ensuring the salon runs smoothly throughout the day.

LEGOLAND

Guest Experience Supervisor

Springfield, VA · On-site

$19 - $21.50/hr

Inspire Exceptional Guest Experiences. Are you passionate about delivering world-class customer ... Serve as Duty Manager, overseeing attraction operations and supporting all departments as needed.

Dash In

Guest Experience Supervisor

Ashland, VA · On-site

$18 - $22.50/hr

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7 * In this position, you'll ensure the Front ...

Dash In

Guest Experience Supervisor

Ashland, VA · On-site

$18 - $22.50/hr

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7 * In this position, you'll ensure the Front ...

LEGOLAND Parks

Guest Experience Supervisor

Springfield, VA · On-site

$19 - $21.50/hr

Inspire Exceptional Guest Experiences. Are you passionate about delivering world-class customer ... Serve as Duty Manager, overseeing attraction operations and supporting all departments as needed.

Dash In

Guest Experience Supervisor

Ashland, VA · On-site

$18 - $22.50/hr

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7 * In this position, you'll ensure the Front ...

Splash In

Guest Experience Supervisor

Ashland, VA · On-site

$17 - $19.25/hr

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7 * In this position, you'll ensure the Front ...

Dash-In

Guest Experience Supervisor

Ashland, VA · On-site

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7 * In this position, you'll ensure the Front ...

Dash In

Guest Experience Supervisor

Ashland, VA · On-site

$18 - $22.50/hr

Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7 * In this position, you'll ensure the Front ...

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Guest Manager information

What are the key skills and qualifications needed to thrive as a guest manager, and why are they important?

To thrive as a Guest Manager, you need expertise in hospitality management, guest relations, and problem-solving, typically supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), reservation software, and customer feedback platforms is commonly required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure distinguish top performers in this role. These skills ensure exceptional guest experiences, efficient operations, and repeat business in a competitive hospitality industry.

What is the difference between Guest Manager vs Front Desk Agent?

AspectGuest ManagerFront Desk Agent
CredentialsCustomer service experience, hospitality trainingCustomer service skills, basic hospitality knowledge
Work EnvironmentOversees guest services, manages staff, handles guest issuesAssists guests at check-in/out, answers inquiries
Industry UsageHotels, resorts, hospitality establishmentsHotels, motels, inns
Search/Comparison IntentManagement, guest experience, leadershipCustomer service, front desk duties

The Guest Manager role involves overseeing guest services, managing staff, and resolving complex guest issues, requiring more experience and leadership skills. In contrast, a Front Desk Agent primarily handles guest check-ins, check-outs, and inquiries. While both roles focus on guest satisfaction within the hospitality industry, the Guest Manager has broader responsibilities and a higher level of oversight.

What are some common challenges faced by guest managers and how can they be effectively managed?

Guest Managers often encounter challenges such as handling last-minute changes in guest requirements, managing overbookings, and resolving guest complaints efficiently. To manage these issues, strong communication skills, adaptability, and a proactive approach to problem-solving are essential. Building good relationships with other departments, like housekeeping and maintenance, also helps in delivering seamless guest experiences. Regular training and utilizing guest management software can further streamline operations and improve guest satisfaction.

What does a guest manager do?

A Guest Manager is responsible for overseeing the guest experience at hotels, resorts, or other hospitality venues. Their main duties include greeting guests, handling check-ins and check-outs, addressing guest concerns, and ensuring that all visitors have a pleasant stay. They often coordinate with housekeeping, maintenance, and other departments to meet guest needs and resolve issues promptly. Guest Managers also handle special requests, manage reservations, and may train staff to maintain high service standards.
What are the most commonly searched types of Guest jobs in Virginia? The most popular types of Guest jobs in Virginia are:
What cities in Virginia are hiring for Guest Manager jobs? Cities in Virginia with the most Guest Manager job openings:
Guest Manager jobs near you
Infographic showing various Guest Manager job openings in Virginia as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Guest Service Manager

Kalahari Resorts & Conventions

Woodford, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Kalahari Resorts rating

5.8

Company rating: 5.8 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

66th of 108 rated hotels

Job description

Help Deliver the Kalahari Experience
At Kalahari Resorts & Conventions, we don't just create vacations-we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities-treating people like family, giving back generously, and creating spaces where everyone feels valued.
Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.
Guest Service Manager
Kalahari Resorts & Conventions is seeking a Guest Service Manager. In this role, you will be responsible for the resort-wide, overall levels of guest satisfaction centered around the front office, bell staff, concierge, Emerald Lounge VIP, and potentially valet. You will also work in partnership with the Front Office Manager as well as the Director of Guest Services to achieve our elevated guest experience results.
As part of our leadership team, you'll embody our Promise to Lead with Love-guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll ensure every guest receives a warm, personalized, and seamless experience from arrival to departure. Through leading and supporting the front office team, you help create a positive work environment that empowers associates to exceed guest expectations at every touchpoint.
Salary Range - $50k - $70k
Key Responsibilities
  • Oversee daily front office operations, including guest check-in/check-out, room assignments, and special requests to ensure a smooth and welcoming experience.
  • Lead, train, and support front desk and bell staff teams, promoting service excellence and consistent adherence to resort standards.
  • Handle guest concerns or service recovery situations promptly and professionally, turning challenges into opportunities to enhance guest satisfaction.
  • Collaborate with other departments to ensure a seamless guest stay.
  • Monitor staffing levels, scheduling, and performance metrics, to help drive operational efficiency while maintaining high levels of guest service.

What We're Looking For
  • You must have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
  • Seeking 2-5 years' experience from a smaller property (under 500 rooms) manager or a large property (over 500 rooms) supervisor.
  • Previous use of a Property Management System.
  • Significant guest resolution, guest conflict, and positive service recovery experience.
  • An attention to detail, organized, forward-thinking, and motivate individuals.
  • Experience with scheduling 10 or more associates.
  • Proven experience in teaching others.
  • Someone with a fun and engaging personality.

A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
  • Career growth opportunities with promotion from within
  • 401(k) matching, paid time off, and holiday compensation
  • Health, dental, and vision coverage for full-time associates
  • Employee appreciation events, discounts, and perks at all resorts
  • Education assistance programs to help advance your career

Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love-because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |
Kalahari Resorts & Conventions is an Equal Opportunity Employer.

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