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Guest Associate Jobs in Utah (NOW HIRING)

Woodbury Corporation

Guest Service Agent

Draper, UT · On-site

$15/hr

Employee discounts Come join our award-winning team as a Guest Service Agent at the TownePlace ... Ensures the safety and security of our guests and associates Compensation: $15.00 per hour Founded ...

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Guest Associate information

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What are the duties of a guest associate?

A guest associate is responsible for assisting customers, providing information about products or services, and ensuring a positive experience. They may handle transactions at the checkout, restock shelves, and address guest inquiries, often working in retail or hospitality environments. Good communication skills and customer service experience are important for this role.

What are the most commonly searched types of Guest jobs in Utah?

The most popular types of Guest jobs in Utah are:

What cities in Utah are hiring for Guest Associate jobs?

Cities in Utah with the most Guest Associate job openings:

Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Guest Service Agent

Draper, UT • On-site

TownePlace Suites Draper
See more jobs at TownePlace Suites Draperexternal

$14 - $17.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Benefits:

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Employee discounts

Come join our award-winning team as a Guest Service Agent at the TownePlace Suites by Marriott in Draper. Position is full-time, 7am-3pm, shifts are mainly Monday to Thursday(32-39 hours per week). Opportunity for additional hours and shifts occasionally. Recent FOSSE experience a plus but not required.

Benefits (based on hours worked per week)

Daily Pay – get paid on-demand

Medical Insurance

Dental

Vision

401K Employer Match

Paid Time Off starting on first day

Free Life and Accident Insurances

Opportunities for growth and advancement within the Woodbury Group of hotels

Awesome Marriott worldwide hotel discounts (up to 75% off)

Employee Assistance Program

Employee Wellness Program

Minimum Qualifications

Exceptional customer service skills

Basic computer skills

Excellent verbal and written communication skills

Must present self in a professional manner regarding dress and grooming

Performance Expectations

Responsible for greeting and serving all guests in a courteous and professional manner

Organize, confirm, process, and conduct guest check-ins/check-outs

Ensures the safety and security of our guests and associates

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