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Guest Associate Jobs in Utah (NOW HIRING)

Capital Vacations

Guest Services Associate

Saint George, UT · On-site

$14 - $17/hr

Guest Services Associate Front Office Reports To: Front Desk Manager FLSA Status: Non-Exempt Purpose The Guest Services Associate represents the first point of contact with our guests and handles all ...

Capital Vacations

Guest Services Associate

Saint George, UT · On-site

$14 - $17/hr

Guest Services Associate Front Office Reports To: Front Desk Manager FLSA Status: Non-Exempt Purpose The Guest Services Associate represents the first point of contact with our guests and handles all ...

Capital Vacations

Guest Services Associate

Saint George, UT · On-site

$14 - $17/hr

Guest Services Associate Front Office Reports To: Front Desk Manager FLSA Status: Non-Exempt Purpose The Guest Services Associate represents the first point of contact with our guests and handles all ...

SpartanNash

Guest Care Associate

Salt Lake City, UT · On-site

$14.25 - $17.50/hr

Provide courteous guest service in person or by telephone; answer incoming calls to the retail ... The associate is required to stand and walk for extended periods of time and may bend, stoop, twist ...

Utah Hockey Club

Guest Engagement Associate

Sandy, UT · On-site

$18 - $20/hr

Guest Engagement Associates are the first and most consistent point of contact for guests at the Utah Mammoth Practice Facility. This role is essential for creating a welcoming, organized, and ...

Utah Mammoth

Guest Engagement Associate

Sandy, UT · On-site

$18 - $20/hr

Guest Engagement Associates are the first and most consistent point of contact for guests at the Utah Mammoth Practice Facility. This role is essential for creating a welcoming, organized, and ...

AEG

Guest Engagement Associate

Sandy, UT · On-site

$18 - $20/hr

Guest Engagement Associates are the first and most consistent point of contact for guests at the Utah Mammoth Practice Facility. This role is essential for creating a welcoming, organized, and ...

Utah Mammoth

Guest Engagement Associate

Sandy, UT · On-site

$18 - $20/hr

Guest Engagement Associates are the first and most consistent point of contact for guests at the Utah Mammoth Practice Facility. This role is essential for creating a welcoming, organized, and ...

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Guest Associate information

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What are the duties of a guest associate?

A guest associate is responsible for assisting customers, providing information about products or services, and ensuring a positive experience. They may handle transactions at the checkout, restock shelves, and address guest inquiries, often working in retail or hospitality environments. Good communication skills and customer service experience are important for this role.

What are the most commonly searched types of Guest jobs in Utah?

The most popular types of Guest jobs in Utah are:

What cities in Utah are hiring for Guest Associate jobs?

Cities in Utah with the most Guest Associate job openings:

Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Guest Services Associate

Saint George, UT • On-site

Capital Vacations
Traveler Accommodation • 51 - 200 employees
Learn more about Capital Vacationsexternal

$14 - $17/hr

Other

Re-posted 18 days ago

Capital Vacations rating

5.0

Company rating: 5.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Job Description - Non-Exempt
Position Title: Guest Services Associate� Front Office
Reports To: Front Desk Manager
FLSA Status: Non-Exempt
Purpose
The Guest Services Associate represents the first point of contact with our guests and handles all stages of their stay.
Principal Duties and Responsibilities
  • Responsibilities listed may not apply to all locations
  • Is responsible for the efficient and courteous operation of the front desk
  • Is responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges
  • Answers and transfers all calls from the switchboard using proper telephone etiquette
  • Answers guest questions about local restaurants and attractions
  • Makes courtesy calls and follow up calls to all guests� issues
  • Sends confirmation letters to owners/guests
  • Coordinates with all other departments to ensure a smooth response to guest's requests
  • Processes all incoming revenue from all departments daily
  • Opens and closes the credit card machines and cashier audit reports
  • Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments
  • Orders office supplies as needed
  • Prepares night audit daily
  • Enters maintenance and service requests in SPI promptly
  • Makes reservations most courteously and efficiently
  • Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction
  • Runs reports and corrects errors before the guests checkin
  • Performs any other inventory management changes as directed by the supervisor or manager
  • Prepares check-in packets for the upcoming week
  • Makes rental calls to notify owners whether their villa rented or not
  • Responds to online reviews
  • Reconciles rentals for the previous month
  • Checks online travel agents for rental inbounds
  • Makes daily post office and banking runs
  • BlocksRCI points for unpaid accounts
  • ManagesRCI banking, membership changes, and cancellations
  • All other duties as assigned by management

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
  • High School Diploma/ GED
  • Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred

Skills, Knowledge, and Abilities:
  • Basic computer skills
  • Close attention to detail
  • Excellent Customer Service skills with the ability to work under pressure
  • Bilingual is a plus
  • Active listener with the ability to solve problems
  • Ability to Work with minimal supervision
  • Excellent verbal and written communication skills
  • Flexible schedule �Ability to work evenings, holidays and weekends are a must

Shift: Additional hours may be necessary to cover shifts and meet deadlines
  • Regular Hours and Weekend

Travel:
  • None

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