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Guest Associate Jobs in Minnesota (NOW HIRING)

CSM Corporation

Banquet Server

Minneapolis, MN

$16.37/hr

Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures. Produces required volume of work by planning, organizing and prioritizing work duties Adheres to ...

Marcus Hotels

Houseperson

Bloomington, MN · On-site

$17/hr

Promote excellent guest/associate rapport by reacting promptly, efficiently, and courteously to all requests. * Take responsibility for all chemicals and equipment assigned. * Deliver clean linens to ...

Marcus Hotels

Room Attendant

Minneapolis, MN · On-site

$19.88/hr

Promote excellent guest/associate rapport by reacting promptly, efficiently, and courteously to all requests. Take responsibility for all chemicals and equipment assigned. Deliver clean linens to and ...

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All JobsGuest Associate JobsGuest Associate Jobs in Minnesota

Guest Associate information

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.
What are the most commonly searched types of Guest jobs in Minnesota? The most popular types of Guest jobs in Minnesota are:
What cities in Minnesota are hiring for Guest Associate jobs? Cities in Minnesota with the most Guest Associate job openings:
Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Van Driver-Part Time-Sat and Sun Overnight-Residence Inn Bloomington

CSM Lodging Services Incorporated

Minneapolis, MN

$18/hr

Full-time, Part-time

Re-posted 7 days ago

Job description

This position is responsible for safely transporting guests to/from their destinations, providing information and luggage assistance, in a friendly, courteous, and professional manner. This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. Follows CSM high standards of quality to ensure guest satisfaction.
• Safely transport guests to/from their destinations, provide information and luggage assistance
• Anticipates and responds to guests in a friendly and positive manner
• Responsible for providing the highest level of service
• Ability to assist and direct guests by knowledge of hotel property, amenities, local area, and hours of operation of hotel outlets and services
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments as necessary. Understands and follows CSM guest service recovery program
• Fill out all required logs and complete safety checks of the vehicles
• Ensure there is gas in the vehicle and that it is clean and presentable by picking up trash and periodically going through a car wash
• Responsible for proper use and basic maintenance of hotel vehicle, all equipment and supplies, and adheres to cost controls to reduce expenses and waste. Plan to ensure avoiding unnecessary trips
• Responsible for the safe operation of hotel vehicle, and adheres to all applicable traffic laws
• Responsible for completing the following checks: preventive maintenance, DOT, and required safety equipment
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations Follows all CSM procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures
• Aware of van insurance card location
• Reports all traffic violations or accidents to management immediately
• Produces required volume of work by planning, organizing and prioritizing work duties
• Adheres to CSM general work rules and department procedures
• Attends all required department and hotel meetings
Competencies/Skills Required: Prior hotel and/or related guest service experience preferred. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Salary: $18.00 per hour

Required Schedule: Saturday and Sunday from 11:00 pm - 7:00 am
Physical: Ability to lift, push and pull up to 75 pounds on a regular basis throughout shift.
Education: High school diploma or GED preferred. Current and valid drivers’ license with safe driving record required. Must have appropriate class of driver’s license based on hotel vehicle requirements and must be a minimum of eighteen (18) years of age for insurance purposes.