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Guest Assistant Jobs in Springfield, TN (NOW HIRING)

Drury Hotels Company, LLC

Guest Service Agent

Nashville, TN · On-site

$14.50 - $18.25/hr

Ensure exceptional, positive experiences for our diverse team members and guests. * Assist guests ... Kickback service, which may include food preparation, set up, guest service (host or bartender ...

Commonwealth Hotels

Guest Service Agent

Clarksville, TN · On-site

$13 - $16.50/hr

Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans. * Problem-Solving: Resolving guest concerns or complaints ...

Posted today

Pizza Ranch

Guest Service Manager

Hendersonville, TN · On-site

You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback.

Livenation

Guest Services- The Truth

Nashville, TN · On-site

As a Guest Services Team Member, you'll serve in a variety of roles - including usher, greeter, and ... May assist in verifying staff credentials to generally restricted areas. * Partner with fellow ...

Aloft Hotels

Guest Services Agent

Nashville, TN · On-site

$14.50 - $18.25/hr

Guest Services Agent Join our team as a Guest Services Agent at Aloft Nashville West End! Imagine ... Handle check-ins and check-outs in a friendly, efficient, and courteous manner. * Assist management ...

Thorntons LLC

Guest Service Representative

Lebanon, TN · On-site

$17.50 - $17.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... GSRs assist in maintaining brand standards through the execution of tasks within the Store ...

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Guest Assistant information

See Springfield, TN salary details

$11

$17

$23

How much do guest assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for guest assistant in Springfield, TN is $17.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $19.52 per hour, depending on experience, location, and employer.

What is a guest assistant?

Guest Assistants are professionals who help ensure visitors have a positive experience at a venue, event, hotel, or other establishment. Their responsibilities often include greeting guests, answering questions, providing directions, and assisting with special requests. They act as the first point of contact and play a key role in customer service, helping to resolve any issues or concerns guests may have. Guest Assistants may also handle administrative tasks and coordinate with other staff to meet guests' needs.

What are the key skills and qualifications needed to thrive as a guest assistant, and why are they important?

To thrive as a Guest Assistant, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office tools is typically required. Excellent communication, problem-solving, and a positive attitude help create memorable guest experiences and resolve issues effectively. These skills are vital for ensuring guest satisfaction and smooth operations in hospitality environments.

What are some common challenges faced by guest assistants, and how can they effectively handle them?

Guest Assistants often encounter challenges such as managing high guest volumes during peak times, addressing unexpected guest concerns, and maintaining composure under pressure. Success in this role involves strong communication skills, empathy, and adaptability. Building a solid understanding of company policies and available resources allows Guest Assistants to efficiently resolve issues and provide a positive guest experience. Teamwork and proactive problem-solving are also key to thriving in this dynamic environment.

What is the difference between Guest Assistant vs Front Desk Agent?

AspectGuest AssistantFront Desk Agent
CredentialsCustomer service experience, basic computer skillsCustomer service experience, hospitality training
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality, tourismHospitality, travel industry
Common Search & ComparisonYesYes

Guest Assistants and Front Desk Agents both work in hospitality settings, focusing on guest services. While Guest Assistants often handle basic customer inquiries and support, Front Desk Agents typically manage check-ins, reservations, and billing. Both roles require customer service skills and are essential in hospitality operations, but Front Desk Agents usually have more responsibilities related to front office management.

Is guest assistant relations a stressful job?

Guest assistant roles often involve managing guest needs, resolving issues, and maintaining a positive environment, which can be stressful during busy periods or when handling difficult situations. Good communication skills and the ability to stay calm under pressure are important for success in this role.

What skills are needed for guest assistant?

A guest assistant needs strong communication and customer service skills to interact effectively with guests. They should be able to handle inquiries, resolve issues promptly, and work well in a team environment. Basic computer skills and a friendly attitude are also important for success in this role.

What job categories do people searching Guest Assistant jobs in Springfield, TN look for?

The top searched job categories for Guest Assistant jobs in Springfield, TN are:

What cities near Springfield, TN are hiring for Guest Assistant jobs?

Cities near Springfield, TN with the most Guest Assistant job openings:

Guest Assistant jobs near you
Infographic showing various Guest Assistant job openings in Springfield, TN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,711 per year, or $17.2 per hour.

Guest Service Agent

Drury Hotels Company, LLC

Nashville, TN • On-site

$14.50 - $18.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Drury Hotels rating

6.9

Company rating: 6.9 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

35th of 107 rated hotels

Job description

Looking to fill the B-shift position working from 3pm - 11pm
Property Location:
Drury Plaza Hotel - 300 Korean Veterans Blvd. , Nashville, Tennessee 37201
You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

  • Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
  • Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
  • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
  • Retirement - Company-matched 401(k)
  • Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
What you will do:
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
  • Assist guests in a friendly, efficient, courteous, and professional manner.
  • Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
  • Warm and friendly manner in relating to and interacting with the public
  • Demonstrated attention to detail while handling multiple tasks simultaneously
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Ability to speak and receive direction (written and verbal direction) in English
  • Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.
Hiring Immediately!

What Drury Hotels employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Drury Hotels logo

About Drury Hotels

Sourced by ZipRecruiter

Drury Hotels is a prominent player in the hospitality industry, based in Saint Louis, MO, US. The company was established in 1973 by the Drury brothers — Lambert, Charles, and Robert. Notably, the founders came from a family that had long been engaged in the construction business, which allowed them to apply their knowledge to build superior quality hotels. Offering a range of services, the company operates a network of upper-midscale, full-service hotels under several brands, including Drury Inn and Suites, Drury Inn, Drury Plaza Hotel, and Pear Tree Inn. The company is renowned for its distinctive blend of friendly service, clean rooms, and stunning value.

Industry

Hospitality services

Company size

5,001 - 10,000 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1973

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