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Guest Experience Manager Jobs in Springfield, TN

Marriott

Guest Experience Expert

Nashville, TN · On-site

$19.50/hr

N Position Type Non-Management Pay Range: $19.50-$19.50 per hour POSITION SUMMARY Our jobs aren't ... Our Guest Experience Experts take the initiative to deliver a wide range of services that guide ...

Marriott

Guest Experience Specialist

Nashville, TN · On-site

N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth ... Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ...

Marriott

Overnight Guest Experience Expert

Nashville, TN · On-site

$19.50/hr

N Position Type Non-Management Pay Range: $19.50-$19.50 per hour POSITION SUMMARY Our jobs aren't ... Our Guest Experience Experts take the initiative to deliver a wide range of services that guide ...

LEGOLAND

Admissions Guest Experience Host

Nashville, TN · On-site

$14.50/hr

... 🚦 Help manage guest flow and queues 🎟️ Support admissions and guest services ✨ Keep ... Apply today! 🎉🌎✨ Qualifications & Experience About You * 🎢 6-12 months of experience in ...

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All JobsGuest Experience JobsGuest Experience Manager JobsGuest Experience Manager Jobs in Springfield, TN

Guest Experience Manager information

See Springfield, TN salary details

$12

$18

$27

How much do guest experience manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for guest experience manager in Springfield, TN is $18.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $18.61 per hour, depending on experience, location, and employer.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

More about Guest Experience Manager jobs

What job categories do people searching Guest Experience Manager jobs in Springfield, TN look for?

The top searched job categories for Guest Experience Manager jobs in Springfield, TN are:

What cities near Springfield, TN are hiring for Guest Experience Manager jobs?

Cities near Springfield, TN with the most Guest Experience Manager job openings:

Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Springfield, TN as of June 2026, with employment types broken down into 86% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 100% Physical job distribution, with an average salary of $38,310 per year, or $18.4 per hour.

Guest Experience Expert

Marriott

Nashville, TN • On-site

$19.50/hr

Other

Re-posted 19 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,187 frontline employees who took The Breakroom Quiz

54th of 107 rated hotels

Job description

Additional Information

Job Number 26094751

Job Category Rooms & Guest Services Operations

Location 2800 Opryland Dr, Nashville, Tennessee, United States, 37214 VIEW ON MAP (https://www.google.com/maps?q=2800%20Opryland%20Dr%2C%20Nashville%2C%20Tennessee%2C%20United%20States%2C%2037214)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range: $19.50-$19.50 per hour

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

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