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Guest Agent Jobs in Iowa (NOW HIRING)

G & G Hospitality LLC

Guest Service Agent

Ames, IA

$14.75 - $18.50/hr

Coordinates guest room maintenance work with the engineering and maintenance division. ? Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. ? Knows daily ...

G&G Hospitality Group

Guest Service Agent

Ames, IA · On-site

$14.75 - $18.50/hr

Able to properly secure guest information. • Ability to learn safety, emergency, and accident prevention policies and procedures. • Skilled in the use of front office equipment. • Knowledge of ...

Drury Hotels

Guest Service Agent

Coralville, IA · On-site

$16.36 - $17.50/hr

Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. What we expect of you: With your can-do spirit and unique personality, you will ...

Commonwealth Hotels

Front Desk Agent

Norwalk, IA · On-site

$13.25 - $16.75/hr

Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the Tru by Hilton Norwalk, Iowa, offers a rewarding opportunity to join a dynamic hospitality ...

Commonwealth Hotels

Front Desk Agent

Norwalk, IA · On-site

$13.25 - $16.75/hr

Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the Tru by Hilton Norwalk, Iowa, offers a rewarding opportunity to join a dynamic hospitality ...

Commonwealth Hotels

Front Desk Agent

Norwalk, IA

$13.25 - $16.75/hr

Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the Tru by Hilton Norwalk, Iowa, offers a rewarding opportunity to join a dynamic hospitality ...

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All JobsGuest Agent JobsGuest Agent Jobs in Iowa

Guest Agent information

What is the difference between Guest Agent vs Front Desk Agent?

AspectGuest AgentFront Desk Agent
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma or equivalent; hospitality certifications
Work EnvironmentHotels, resorts, customer service rolesHotels, resorts, customer service roles
Employer & IndustryHospitality industry, hotelsHospitality industry, hotels
Primary ResponsibilitiesAssisting guests with inquiries, reservations, and check-insChecking guests in/out, handling reservations, providing customer service

Guest Agents and Front Desk Agents often perform similar roles in hospitality settings, focusing on guest interactions and reservations. While their responsibilities overlap, Guest Agents may have a broader role in guest relations, whereas Front Desk Agents primarily handle check-ins and check-outs. Both roles require customer service skills and hospitality certifications, making them closely related in the industry.

What are the duties of a guest agent?

A guest agent is responsible for assisting guests with check-in and check-out processes, providing information about hotel services and local attractions, handling reservations, and addressing guest inquiries or issues. They often use property management systems and must maintain a professional and welcoming demeanor throughout their shift.

What does a guest agent do?

A guest agent is a software component installed on a virtual machine or guest system that facilitates communication between the host and guest, enabling tasks such as system management, updates, and monitoring. It often runs in the background and may require basic knowledge of operating systems and scripting to troubleshoot or configure. Guest agents are commonly used in virtualized environments to improve automation and management efficiency.

What skills do you need to be a guest agent?

A guest agent typically needs strong communication and customer service skills to assist guests effectively. Attention to detail, problem-solving abilities, and familiarity with reservation systems or property management software are also important. Flexibility to work varied shifts and a professional demeanor are essential for success in this role.

What are popular job titles related to Guest Agent jobs in Iowa?

For Guest Agent jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Guest Agent jobs in Iowa look for?

The top searched job categories for Guest Agent jobs in Iowa are:

What cities in Iowa are hiring for Guest Agent jobs?

Cities in Iowa with the most Guest Agent job openings:

Guest Agent jobs near you
Infographic showing various Guest Agent job openings in Iowa as of August 2026, with employment types broken down into 70% Full Time, 29% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution.

Guest Service Agent

Great Lakes Management Group

Johnston, IA • On-site

$15.50 - $16.50/hr

Part-time

Medical, Dental, Vision, Life, PTO

Re-posted 7 days ago

Job description

Guest Service Associate (Front Desk Agent)

Great Lakes Management Group (GLMG Hotels)

???? USA TODAY Top Workplaces Award Winner – 2024, 2025 & 2026
 Join an award-winning hospitality company and become the face of our hotel by creating memorable guest experiences and delivering exceptional service from arrival to departure.

Benefits & Perks
  • Competitive Pay
  • Medical, Dental, Vision, Critical, Accident, & Life Insurance
  • Paid Time Off (PTO)
  • Paid Holidays
  • Hotel Discounts
  • Career Growth & Advancement Opportunities
  • Leadership Development Programs
  • Employee Recognition Programs
  • Supportive Team-Oriented Culture
  • Flexible Scheduling Opportunities
  • Work for a USA TODAY Top Workplace Award Winner (2024, 2025 & 2026)
Position Summary

GLMG Hotels is seeking a friendly, professional, and guest-focused Guest Service Associate (Front Desk Agent) to provide exceptional hospitality and create a welcoming first impression for every guest. This position is responsible for guest check-in and check-out, reservations, guest inquiries, service recovery, and supporting the overall guest experience.

What You'll Do
  • Greet guests warmly and provide a positive first impression upon arrival.
  • Process guest check-ins and check-outs efficiently and accurately.
  • Manage reservations, cancellations, and modifications through the Property Management System (PMS).
  • Provide information about hotel amenities, services, and local attractions.
  • Respond promptly to guest requests and ensure follow-through.
  • Resolve guest concerns professionally and escalate issues when appropriate.
  • Promote room upgrades, hotel amenities, and special offers.
  • Maintain accurate guest accounts and process payments.
  • Balance cash drawers and complete shift reporting when required.
  • Work closely with Housekeeping, Maintenance, and hotel leadership to ensure guest satisfaction.
Qualifications
  • High School Diploma or equivalent preferred.
  • Previous customer service or hospitality experience preferred.
  • Front desk or hotel experience is a plus.
  • Strong interpersonal and guest service skills.
  • Excellent verbal and written communication abilities.
  • Experience with PMS systems such as HotelKey, OnQ, FOSSE, Opera, or similar platforms preferred.
  • Ability to multitask and thrive in a fast-paced hospitality environment.
Why GLMG Hotels?

At GLMG Hotels, we believe Every Guest Matters and Every Team Member Matters. Our Anchors for Success guide everything we do. We invest in our people, celebrate success, and create opportunities for growth while delivering exceptional hospitality experiences for our guests, team members, and owners.


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