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Group Reservations Manager Jobs in Tennessee (NOW HIRING)

Arch Amenities Group

Spa Concierge

Nashville, TN · On-site

$13.50 - $16.75/hr

... Amenities Group. * Reports any incident or accident to the Facility Manager. * Submits all ... Makes reservations for spa services and personal training, when applicable. * Receives payments for ...

Arch Amenities Group

Spa Concierge

Nashville, TN · On-site

$13.50 - $16.75/hr

... Amenities Group. * Reports any incident or accident to the Facility Manager. * Submits all ... Makes reservations for spa services and personal training, when applicable. * Receives payments for ...

BLACKBERRY FARM

Assistant Event Manager

Walland, TN · On-site

... reservations, billing and post-event reporting * Acts as a primary contact for guests, vendors ... Creates and sends final invoices for group billing, and provides backups for disputed items

BLACKBERRY FARM

Assistant Event Manager

Walland, TN · On-site

... reservations, billing and post-event reporting * Acts as a primary contact for guests, vendors ... Creates and sends final invoices for group billing, and provides backups for disputed items

SOUTHALL LLC

Event Coordinator

Franklin, TN · On-site

Review reservations for rate, dates, room type, names, billing instructions, and special requests * Maintain accurate reservation notes and VIP/group preferences * Manage reservation changes ...

Bar Mar Nashville LLC

Host

Nashville, TN · On-site

$13.50 - $18.25/hr

Hourly, Non-Exempt About Jose Andres Group Jose Andres Group (JAG) is a hospitality company led by ... You'll welcome guests with warmth, manage reservations and walk-ins, balance pacing with the ...

STK Nashville

Host

Nashville, TN · On-site

$18 - $21/hr

Group Life and Disability Insurance * Group Accident, Hospital Indemnity, and Critical Illness ... Your mission is to manage reservations, coordinate seating, and enhance the guest experience while ...

STK Nashville

Host/Hostess

Nashville, TN

$18 - $21/hr

Group Life and Disability Insurance * Group Accident, Hospital Indemnity, and Critical Illness ... Your mission is to manage reservations, coordinate seating, and enhance the guest experience while ...

Optimist Nashville

General Manager

Nashville, TN

$85K - $120K/yr

He/she monitors the restaurant in its entirety, controls reservations and seating and oversees menu ... Apply today and become part of a dynamic, innovative, and heartfelt group of unique individuals!

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Group Reservations Manager information

What does a group reservations manager do?

A Group Reservations Manager is responsible for handling and coordinating group bookings at hotels or venues. They manage inquiries, negotiate rates and contracts, and ensure that group requirements are met, including accommodations, meeting spaces, and special requests. Their role involves working closely with sales, front desk, and event teams to deliver a seamless experience for groups. They also track reservations, monitor occupancy, and may assist in maximizing revenue through strategic management of group bookings.

What skills and qualifications are needed to be a group reservations manager?

To excel as a Group Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or hotel management, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), group booking platforms, and reservation software such as Opera or Delphi is typically required. Excellent communication, negotiation, and problem-solving abilities are crucial for building relationships with clients and coordinating with internal teams. These skills ensure seamless group bookings, maximize occupancy and revenue, and deliver a high level of customer satisfaction.

What are common challenges a group reservations manager faces when coordinating large bookings, and how can they be addressed?

Group Reservations Managers often encounter challenges such as managing conflicting booking requests, ensuring accurate communication between clients and hotel departments, and handling last-minute changes or cancellations. To address these issues, effective organization, attention to detail, and proactive communication are essential. Utilizing advanced reservation systems and fostering strong relationships with both clients and internal teams can help streamline processes and minimize errors, ultimately leading to a smoother group booking experience.

What is the difference between Group Reservations Manager vs Event Coordinator?

AspectGroup Reservations ManagerEvent Coordinator
CredentialsExperience in reservations, hospitality, or sales; often requires customer service skillsEvent planning certifications or experience; strong organizational skills
Work EnvironmentHotels, resorts, or hospitality venues managing group bookingsEvent venues, conference centers, or corporate settings coordinating events
Industry UsageCommonly used in hospitality and travel industriesUsed across various industries including corporate, non-profit, and social events

The Group Reservations Manager primarily focuses on managing group bookings and reservations within hospitality settings, ensuring customer satisfaction and efficient scheduling. In contrast, the Event Coordinator plans and executes events, handling logistics, vendors, and client needs. While both roles require organizational skills and industry knowledge, their core responsibilities differ, with the Reservations Manager centered on bookings and the Event Coordinator on event execution.

What are the most commonly searched types of Group Reservations jobs in Tennessee?

The most popular types of Group Reservations jobs in Tennessee are:

What are popular job titles related to Group Reservations Manager jobs in Tennessee?

For Group Reservations Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Group Reservations Manager jobs in Tennessee look for?

The top searched job categories for Group Reservations Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Group Reservations Manager jobs?

Cities in Tennessee with the most Group Reservations Manager job openings:

Group Reservations Manager jobs near you

Spa Concierge

Arch Amenities Group

Nashville, TN • On-site

$13.50 - $16.75/hr

Full-time

Re-posted 16 days ago

Arch Amenities Group rating

6.3

Company rating: 6.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Job Title: Spa Concierge
Department: Various
Reports to: Site Director
Job Type: Non-Exempt
Arch Amenities Group
Wellness-driven. Hospitality-focused.
R+R Wellness - one of the fastest growing and innovative spas in Downtown Nashville is seeking to fill the position of our Spa Concierge position aka Guest Experience Expert! We are looking for reliable individuals with a determination to learn and grow within the beauty industry. What better place to start?
Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking part time Spa Concierge. The Spa Concierge is responsible for guaranteeing our spa guests a memorable experience from check-in to check-out. You will be working closely with team members to ensure all guests and spa amenities needs are taken care of. As a team, hospitality is our top priority and we are looking for someone with the same goals and aspiration to be the best they can be!
Job Summary:
The Spa Concierge serves as the first and last point of contact for all spa guests, delivering a seamless and elevated experience that reflects the highest standards of luxury hospitality. This role requires a polished presence, exceptional communication skills, and a deep understanding of guest service and wellness culture. The Spa Concierge is responsible for maintaining the cleanliness of the spa area which includes the spa, locker rooms, and spa desk.
Responsibilities:
  • Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
  • Adheres to policies of the facility and Arch Amenities Group.
  • Reports any incident or accident to the Facility Manager.
  • Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
  • Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
  • Maintains a monthly inventory of supplies and or products, when applicable.
  • Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
  • Participates in the Manager on Duty (MOD) schedule, if applicable.
  • Helps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
  • Greets each and every guest with a smile and direct eye contact.
  • Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
  • Uses time efficiently throughout shifts by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures proper coverage when it's necessary to leave the area.
  • Keeps the area clear of clutter and personal effects.
  • Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication books.
  • Informs facility manager of any member, guest, or facility issues.
  • Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
  • Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
  • Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events.
  • Additional duties as assigned.

Qualifications:
  • High School diploma but college degree preferred.
  • Customer service experience
  • Excellent communication, customer service skills, and work ethic
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Professional manner, discretion, and appearance
  • Excellent verbal and written skills
  • Energetic, enthusiastic and motivational
  • Strong team player
  • Proficient in appropriate computer skills and office equipment
  • Ability to lift 25 lbs.
  • Availability to work nights, weekends and holidays
  • Availability to stand for long periods of time
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse workforce.
Essential Function
Seldom
Occasionally
Frequently
Stationary Position -- Sitting or Standing
X
Active Position -- Walking, jogging, running
X
Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate
X
Climb/Balance -- Stairs, ladders, ropes, equipment, beams
X
Stoop/kneel/crouch or crawl -- Position self, move
X
Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information
X
See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess
X
Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less
X
Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more
X
Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.
X
DISCLAIMER
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.
Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

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