ZipRecruiter

Log In

1

Ground Staff Jobs (NOW HIRING)

Pacific Aviation

Supervisor (CX)

Seattle, WA · On-site

Manage and optimize ground staff allocation * Verify staff presence and manage schedules * Oversee the integration of all methods necessary for flight handling * Act as the commercial representative ...

SURJET CHARTER LLC

Aircraft Support Staff

Opa Locka, FL · On-site

$22/hr

We are seeking an organized Aircraft Support Staff to join our dynamic aviation team . You will be ... Clean aircraft interior while the aircraft are on the ground, including cleaning seats, carpets ...

cxb

Office Manager

Corona, NY

Reporting to the Program Director, the Office Manager contributes to ending homelessness by acting as a liaison for Breaking Ground staff, the community, and clients who are chronically street ...

SURJET CHARTER LLC

Aircraft Support Staff

Opa Locka, FL · On-site

$22/hr

We are seeking an organized Aircraft Support Staff to join our dynamic aviation team . You will be ... Clean aircraft interior while the aircraft are on the ground, including cleaning seats, carpets ...

SURJET CHARTER LLC

Aircraft Support Staff

Opa Locka, FL · On-site

$22/hr

We are seeking an organized Aircraft Support Staff to join our dynamic aviation team . You will be ... Clean aircraft interior while the aircraft are on the ground, including cleaning seats, carpets ...

Quindar

Staff Engineer, Ground Systems

Arvada, CO · On-site

The Staff Engineer, Ground Systems acts as a technical integrator and program engineering leader across mission software, platform infrastructure, operations, reliability, security, and mission ...

Quindar

Staff Engineer, Ground Systems

Denver, CO · On-site

$170K - $210K/yr

The Staff Engineer, Ground Systems acts as a technical integrator and program engineering leader across mission software, platform infrastructure, operations, reliability, security, and mission ...

cxb

Office Manager

Far Rockaway, NY

Reporting to the Program Director, the Office Manager contributes to ending homelessness by acting as a liaison for Breaking Ground staff, the community, and clients who are chronically street ...

Ursa Major

Staff Ground Support Engineer

Berthoud, CO · On-site

As a Staff Ground Support Engineer, you will serve as the technical authority for the architecture, integration, and lifecycle strategy for ground test infrastructure used in propulsion testing ...

previous pagenext page

Showing results 21-40

All JobsReal Estate JobsFacilities Maintenance JobsMaintenance Technician JobsGround Staff Jobs

Ground Staff information

See salary details

$22K

$64.1K

$93.5K

How much do ground staff jobs pay per year?

As of Sep 11, 2026, the average yearly pay for ground staff in the United States is $64,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What is ground staff?

Ground staff are airport employees responsible for assisting passengers and ensuring the smooth operation of airport activities on the ground. Their duties include checking in passengers, handling baggage, providing information, guiding passengers through security procedures, and coordinating with flight crews. Ground staff play a vital role in maintaining safety, efficiency, and customer service at airports. They often work in shifts to cover various flight schedules and interact directly with travelers to resolve any issues.

What are the key skills and qualifications needed to thrive as ground staff?

To thrive as Ground Staff, you typically need a high school diploma or equivalent, strong organizational abilities, and knowledge of airport operations and safety procedures. Familiarity with airline reservation systems, baggage handling equipment, and security screening devices is important. Excellent communication, problem-solving skills, and customer service orientation set outstanding Ground Staff apart. These skills are vital to ensure smooth airport operations, passenger satisfaction, and compliance with safety regulations.

What are some typical challenges ground staff face during peak travel seasons, and how can they effectively manage them?

During peak travel seasons, Ground Staff often encounter increased passenger volumes, tighter schedules, and a higher likelihood of last-minute changes or disruptions. These challenges require strong time management, the ability to stay calm under pressure, and excellent communication skills to coordinate with both passengers and airline teams. Proactively anticipating passenger needs, staying updated on flight statuses, and working closely with colleagues can help Ground Staff deliver smooth operations even during the busiest periods.

What is the difference between Ground Staff vs Cabin Crew?

AspectGround StaffCabin Crew
CredentialsHigh school diploma or equivalent, sometimes specific certificationsHigh school diploma, with additional safety and first aid training
Work EnvironmentAirport terminals, ground operations, baggage handling areasAircraft interiors, passenger cabins during flights
Employer & IndustryAirlines, airports

Ground Staff and Cabin Crew both work in the airline industry but have different roles. Ground Staff primarily handle airport operations, baggage, and customer service on the ground, while Cabin Crew focus on passenger safety and service during flights. Both roles require customer service skills and relevant certifications, but their work environments and responsibilities differ significantly.

How do you become a ground staff?

To become a ground staff member, candidates typically need a high school diploma or equivalent, good communication skills, and customer service experience. Relevant certifications or training in airport operations or safety procedures can be beneficial, and fluency in multiple languages is often preferred. The role may require physical stamina and the ability to work flexible hours, including weekends and holidays.

What cities are hiring for Ground Staff jobs?

Cities with the most Ground Staff job openings:

Who are the top companies hiring for Ground Staff jobs?

The top employers for Ground Staff jobs are:

What states have the most Ground Staff jobs?

States with the most job openings for Ground Staff jobs include:

What are popular job titles related to Ground Staff jobs?

For Ground Staff jobs, the most frequently searched job titles are:

Ground Staff jobs near you
Infographic showing various Ground Staff job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 76% Full Time, 16% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $64,055 per year, or $30.8 per hour.

Supervisor (CX)

Seattle, WA • On-site

Pacific Aviation
Aviation • 501 - 1,000 employees
Learn more about Pacific Aviationexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Pacific Aviation's Cathay Pacific is looking for a bright, ambitious, and motivated professional to join our team as a supervisor to help lead our team of ground staff through thoughtful and constructive leadership. If you love delighting customers in the travel industry and have a passion for front-line leadership, apply today!

SUMMARY

As a supervisor for Cathay Pacific, you will be in charge of a team of customer service agents. You will be responsible for ensuring the team is providing exceptional customer service, reporting and verifying flight actions, and ensuring all operational and safety procedures are followed. This position reports directly to the account managers.

Requirements

  • 6 months in passenger and customer service experience
  • Expert knowledge of company methods, general procedures and airline policies
  • Adaptability to the constraints of the operation and to customers
  • Efficiently and effectively satisfy customer demands
  • Show reflection of actions to be taken when faced with an unexpected event
  • Preferable able to speak English/Japanese
  • Availability to work 5 days a week.
  • Shift-time 6:40 AM to 1:10 PM

What you will do:

  • Manage and optimize ground staff allocation
  • Verify staff presence and manage schedules
  • Oversee the integration of all methods necessary for flight handling
  • Act as the commercial representative for the Airlines accounts
  • Manage the efficient and on-time set up of staff with all required equipment
  • Ensure the surveillance of check-in equipment
  • Prepare and assist in team briefings and debriefings
  • Ensure a smooth flight turnaround, from flight opening to flight departure
  • Verify all flight actions
  • Actively deliver on expected Quality Department objectives
  • Follow operations procedures and applicable guidelines during and after the flight for which they are responsible
  • Inform the Account Manager of any error relative to flight handling
  • Work with the account manager to Inform Airlines of any errors that may prevent a high-quality flight turnaround
  • Effectively apply the special circumstances and airline procedures while taking into account final operating handover instructions and service notes.
  • Report flight data on the support sheets and necessary documentation for the Airline
  • Be the guarantor during sessions where safety and security rules are enforced
  • Monitor and ensure the professional appearance of agents as well as the proper maintenance and storage of equipment
  • Assist in flight briefings and debriefings of staff each day
  • Tactfully and effectively resolve any team conflicts or exceptions to work standards
  • Enforce and oversee compliance with our Safety policy and provide all the necessary tools to respective frontline staff, enabling continuous improvement of our Safety performance and our corporate Safety culture
  • Lead in fact-finding investigations arising from incidents/accidents in the workplace and/or operations concerning employee health and safety and/or general aviation Safety

Benefits

Hourly Pay Rate

Medical, dental, and Vision benefits

401k

Paid Time Off

Uniform

Parking discount

Paid Training

Apply