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Ground Service Ramp Agent Jobs in Romulus, MI (NOW HIRING)

Menzies Aviation

Cabin Cleaning Agent

Romulus, MI · On-site

$16.50/hr

This role supports airline operations by completing aircraft cleaning services efficiently while ... Airport ramp and aircraft cabin environment * Exposure to aircraft noise, cleaning chemicals, and ...

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Ground Service Ramp Agent information

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$9

$16

$20

How much do ground service ramp agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for ground service ramp agent in Romulus, MI is $16.09, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $17.60 per hour, depending on experience, location, and employer.

What is the difference between Ground Service Ramp Agent vs Baggage Handler?

AspectGround Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, safety training, sometimes certificationsHigh school diploma, safety training
Work EnvironmentAirport tarmac, aircraft, ground support areasAirport baggage claim, tarmac, baggage handling areas
Employer & IndustryAirlines, ground service companiesAirlines, baggage handling companies
Job ResponsibilitiesLoading/unloading luggage, aircraft servicing, safety checksHandling, sorting, and transporting baggage

Both roles are essential in airport operations, often working together to ensure luggage is safely loaded and unloaded. While Ground Service Ramp Agents have broader responsibilities including aircraft servicing, Baggage Handlers focus specifically on managing passenger luggage. Both jobs require safety training and are performed in similar airport environments, making them closely related but distinct in scope.

How much do ground service ramp agents make?

Ground service ramp agents typically earn an average hourly wage between $12 and $20, depending on experience, location, and employer. Annual salaries generally range from $25,000 to $40,000, with some positions offering additional benefits and overtime opportunities.

Is it hard to get hired as a ground service ramp agent?

Getting hired as a ground service ramp agent can vary depending on the airline or ground handling company, but generally requires a high school diploma or equivalent, physical fitness, and the ability to work in a fast-paced environment. Prior experience or certifications in safety or equipment operation can improve chances, but many employers provide on-the-job training. Competition may exist, especially in busy airports, but entry-level positions are often available for those meeting basic requirements.

What skills and qualifications are needed to be a ground service ramp agent?

To thrive as a Ground Service Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent, often complemented by airport security clearance. Familiarity with ground service equipment, baggage handling systems, and safety protocols is typically required. Strong teamwork, clear communication, and the ability to work under pressure are essential soft skills for this role. These capabilities are crucial for ensuring safe, efficient, and timely aircraft turnaround in a demanding airport environment.

What challenges do ground service ramp agents face during peak travel seasons?

Ground Service Ramp Agents often experience increased workloads and tighter turnaround times during peak travel seasons. This can mean handling more baggage, coordinating closely with flight crews, and maintaining strict safety protocols despite a faster pace. Staying organized, communicating effectively with team members, and managing physical fatigue are essential to succeed during these busy periods. Employers typically provide additional training and support to help agents adapt to these seasonal demands.

What is a ground service ramp agent?

Ground Service Ramp Agents are aviation professionals responsible for handling various tasks on the airport ramp, including loading and unloading aircraft, guiding planes to and from gates, and managing baggage and cargo. They ensure that aircraft are serviced quickly and safely between flights. Their duties also involve operating ground support equipment, performing aircraft de-icing, and maintaining safety standards on the tarmac. Ramp agents play a crucial role in maintaining on-time flight schedules and overall airport operations.

Are ground service ramp agents still getting paid?

Yes, ground service ramp agents are still getting paid. They typically receive hourly wages and may earn additional pay for overtime or night shifts, depending on the employer and location. Payment is usually consistent as long as they are actively working their scheduled shifts.
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Ground Service Ramp Agent jobs near you

Operations Agent

Ascent Global Logistics

Belleville, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Delivery Assurance - Operations Agent
About Ascent
Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent's offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers' most challenging logistics needs by providing industry-leading service and top-tier satisfaction.
Our Guiding Principles
At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and 'play hard' by creating an environment where tasks are performed with a can-do attitude from start to finish. We 'play smart' by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we 'play together' by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.
What You'll Do
As an Operations Agent within our Delivery Assurance department, you'll be responsible for booking and maintaining premium expedited shipments across various modes of transportation. Utilizing our PEAK platform you will communicate directly with customers and providers to resolve supply chain issues in a timely and professional manner.
  • Provide quality customer service by following Ascent policies and procedures along with unique customer requirements.
  • Perform online order entry of premium shipments while interfacing with customers via phone or email.
  • Make award decisions based on customer expectations.
  • Initiate and maintain various modes of transportation including Ground Expedite (GEX), Domestic (HWAF), Ford (IAF), Truckload (TL), and Air Charter (ACH).
  • Identify and resolve issues (recoveries, delays, capacity, carrier, customer, etc.) regarding premium shipment exceptions.
  • Follow-up and communicate status of each premium shipment exception to ensure on-time customer delivery requirements are met.
  • Escalate issues/problem situations with customer/carrier/management as appropriate.
  • Maintain proficiency in all applicable computer systems used within Ascent.
  • Maintain knowledge on how to establish any new customer per department requirements.
  • Provide support to Charter Management when available.
  • Maintain and communicate turnover items.
  • Conduct provider evaluations as assigned.
  • Help to promote a strong workplace culture by maintaining a positive attitude, encouraging behavior, and valuable ideas.

What You'll Bring
  • High school diploma or general education degree (GED); or equivalent combination of education and experience.
  • 1 year of customer service experience (required).
  • Strong computer skills in Microsoft Windows, Word, Outlook and Excel preferred.
  • Basic geography knowledge (preferred). Applicants should understand the locations of US States and Canadian Provinces - including major cities thereof.
  • Capability to pay attention to detail while multi-tasking.
  • Solid communications skills - both verbal and written.
  • Ability to think and react quickly with a sense of urgency to time-sensitive problem situations.
  • Ability to remain calm during adverse conditions.
  • Ability to type a minimum of 30 w.p.m.
  • Embody the Ascent Guiding Principles of "Play Hard, Play Smart, Play Together."

Primary Schedule
Tuesday - Saturday, 3:30pm - 11:30pm
Ascent's Competitive Benefits
  • 401(k) and employer matching
  • Life Insurance
  • Health, Dental, Vision Insurance
  • Short- & Long-Term Disability
  • Paid Time Off (PTO)
  • Employee Assistance Program
  • Paid Parental Leave
  • Employee Wellness Program
  • Paid Holidays
  • Employee Recognition Programs
  • Flexible Spending Account (FSA)
  • Tuition Reimbursement
  • Health Savings Account (HSA)
  • Overtime, Differential & Bonus Pay

Disclaimer: This job description indicates in a general way the nature and levels of work, knowledge, skills, abilities, and other essential functions; however, the job description isn't designed to contain a comprehensive listing of activities, duties, or responsibilities an incumbent may be asked to perform.

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