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Ground Service Ramp Agent Jobs in Boston, MA (NOW HIRING)

Jet Aviation

Customer Service Agent

Bedford, MA · On-site

$20 - $24/hr

In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. Position Summary As aCustomer Service Agent, you'll be the friendly face passengers and crew rely on ...

Jet Aviation

Customer Service Agent

Bedford, MA · On-site

$20 - $24/hr

In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely on ...

Jet Aviation

Customer Service Agent

Bedford, MA

$20 - $24/hr

In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely on ...

Unifi

Airport Wheelchair Agent - BOS

Boston, MA · On-site

General information Job Title Airport Wheelchair Agent - BOS Date Thursday, April 23, 2026 Entity ... airline ground services. Our vision is to be the most respected company by providing exceptional ...

Menzies Aviation

Security Agent

Boston, MA

$20.75/hr

Conduct routine patrols of airport terminals, gates, and ramp areas * Respond to security incidents ... Provide customer service while maintaining a high level of vigilance * Complete incident reports ...

New

Cape Air

Customer Service Agent

East Boston, MA · On-site

$16.75 - $22.50/hr

Share information with pilots/ramp/operations using radio communications * Organize ticket and cash ... service skills required • Ability to interact effectively with others • Ability to work ...

Acumen

Acumen Client Services Agent - MA

Boston, MA

$24 - $26/hr

OVERVIEW AND ESSENTIAL JOB FUNCTIONS Agents at Acumen must exhibit a service-forward mindset as ... ground transportation and/or via flight Maintain a valid driver's license within the state of ...

NORTH ATLANTIC AIR INC

Line Service Technician

Danvers, MA · On-site

$18.50 - $20/hr

The LST ensures that every arriving /departing aircraft receives all ground support services in a ... Exemplifies situational awareness regarding aircraft, debris on the ramp or impending inclement ...

NORTH ATLANTIC AIR INC

Line Service Technician

Danvers, MA · On-site

$18.50 - $20/hr

The LST ensures that every arriving /departing aircraft receives all ground support services in a ... Exemplifies situational awareness regarding aircraft, debris on the ramp or impending inclement ...

Menzies Aviation

Security Agent

East Boston, MA

$20.75/hr

Conduct routine patrols of airport terminals, gates, and ramp areas * Respond to security incidents ... Provide customer service while maintaining a high level of vigilance * Complete incident reports ...

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Ground Service Ramp Agent information

See Boston, MA salary details

$10

$18

$22

How much do ground service ramp agent jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for ground service ramp agent in Boston, MA is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $19.86 per hour, depending on experience, location, and employer.

What is the difference between Ground Service Ramp Agent vs Baggage Handler?

AspectGround Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, safety training, sometimes certificationsHigh school diploma, safety training
Work EnvironmentAirport tarmac, aircraft, ground support areasAirport baggage claim, tarmac, baggage handling areas
Employer & IndustryAirlines, ground service companiesAirlines, baggage handling companies
Job ResponsibilitiesLoading/unloading luggage, aircraft servicing, safety checksHandling, sorting, and transporting baggage

Both roles are essential in airport operations, often working together to ensure luggage is safely loaded and unloaded. While Ground Service Ramp Agents have broader responsibilities including aircraft servicing, Baggage Handlers focus specifically on managing passenger luggage. Both jobs require safety training and are performed in similar airport environments, making them closely related but distinct in scope.

What are the key skills and qualifications needed to thrive as a Ground Service Ramp Agent, and why are they important?

To thrive as a Ground Service Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent, often complemented by airport security clearance. Familiarity with ground service equipment, baggage handling systems, and safety protocols is typically required. Strong teamwork, clear communication, and the ability to work under pressure are essential soft skills for this role. These capabilities are crucial for ensuring safe, efficient, and timely aircraft turnaround in a demanding airport environment.

What are some common challenges Ground Service Ramp Agents face during peak travel seasons?

Ground Service Ramp Agents often experience increased workloads and tighter turnaround times during peak travel seasons. This can mean handling more baggage, coordinating closely with flight crews, and maintaining strict safety protocols despite a faster pace. Staying organized, communicating effectively with team members, and managing physical fatigue are essential to succeed during these busy periods. Employers typically provide additional training and support to help agents adapt to these seasonal demands.

What are Ground Service Ramp Agents?

Ground Service Ramp Agents are aviation professionals responsible for handling various tasks on the airport ramp, including loading and unloading aircraft, guiding planes to and from gates, and managing baggage and cargo. They ensure that aircraft are serviced quickly and safely between flights. Their duties also involve operating ground support equipment, performing aircraft de-icing, and maintaining safety standards on the tarmac. Ramp agents play a crucial role in maintaining on-time flight schedules and overall airport operations.
What are popular job titles related to Ground Service Ramp Agent jobs in Boston, MA? For Ground Service Ramp Agent jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Ground Service Ramp Agent jobs in Boston, MA look for? The top searched job categories for Ground Service Ramp Agent jobs in Boston, MA are:
What cities near Boston, MA are hiring for Ground Service Ramp Agent jobs? Cities near Boston, MA with the most Ground Service Ramp Agent job openings:
Ground Service Ramp Agent jobs near you
Infographic showing various Ground Service Ramp Agent job openings in Boston, MA as of June 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,750 per year, or $18.1 per hour.
BOS Passenger Service Agent - Bilingual: English and Portuguese, Vietnamese, Cambodian, Korean or...

BOS Passenger Service Agent - Bilingual: English and Portuguese, Vietnamese, Cambodian, Korean or...

Swissport International AG

Boston, MA • On-site

$20/hr

Part-time

Posted 14 days ago

Swissport International AG rating

5.9

Company rating: 5.9 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

33rd of 52 rated aviation services

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job summary
Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.
The expected pay rate is $20/hr. Various shifts available to accommodate your schedule.
Written and verbal professional fluency in English and at least one of the following languages is required: Portuguese, Vietnamese, Cambodian, Korean or Spanish.
Your activities
  • Inspect and verify passenger documentation.
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
  • Manage passenger baggage processing including handling and fee calculation if applicable.
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
  • Direct passengers through Customs, Immigration, and Quarantine, as required.
  • Make public address announcements as required.
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies.
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software.
  • Produce all required, work-related documentation.
  • Other duties as assigned.

Your profile
  • Good command of the English language both verbal and written
  • High School diploma or GED equivalent.
  • Passionate about customer service and must have relevant work experience.
  • Excellent communication skills (written and verbal) in country specific language.
  • Additional languages desirable.
  • Commitment to continuous improvement.
  • Self-motivated and able to work independently.
  • Attentive to detail and numerate.
  • Ability to follow processes and procedures and apply flexible approach when required.
  • Must be able to type and learn airline specific computer reservation/ ticketing software.
  • Willingness to work in inclement weather.
  • Speak Portuguese, Vietnamese, Cambodian, Korean or Spanish.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!

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