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Ground Service Ramp Agent Jobs in Boston, MA (NOW HIRING)

Menzies Aviation

Security Agent

East Boston, MA

$20.75/hr

Conduct routine patrols of airport terminals, gates, and ramp areas * Respond to security incidents ... Provide customer service while maintaining a high level of vigilance * Complete incident reports ...

Menzies Aviation

Security Agent

East Boston, MA · On-site

$20.75/hr

Conduct routine patrols of airport terminals, gates, and ramp areas * Respond to security incidents ... Provide customer service while maintaining a high level of vigilance * Complete incident reports ...

RISE INC FAMILY

Acumen Client Services Agent - MA

Boston, MA · Remote

$16.75 - $22.50/hr

OVERVIEW AND ESSENTIAL JOB FUNCTIONS Agents at Acumen must exhibit a service-forward mindset as ... ground transportation and/or via flight Maintain a valid driver's license within the state of ...

ACUMEN LLC

Acumen Client Services Agent - MA

Boston, MA · On-site

$24 - $26/hr

OVERVIEW AND ESSENTIAL JOB FUNCTIONS Agents at Acumen must exhibit a service-forward mindset as ... ground transportation and/or via flight Maintain a valid driver's license within the state of ...

ACUMEN LLC

Acumen Client Services Agent - MA

Boston, MA · Remote

$24 - $26/hr

OVERVIEW AND ESSENTIAL JOB FUNCTIONS Agents at Acumen must exhibit a service-forward mindset as ... ground transportation and/or via flightMaintain a valid driver's license within the state of ...

Swissport International AG

Cargo Office Agent

Boston, MA · On-site

$20/hr

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and ... Job Summary Cargo Office Agent assists Cargo Supervisor with daily operations. They verify and keep ...

Swissport International AG

Fueling Agent

Boston, MA · On-site

$20/hr

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and ... Job summary Fueling Agent provides all necessary and required fueling services as contracted by the ...

Swissport International AG

Fueling Agent

Boston, MA

$20/hr

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and ... Agent provides all necessary and required fueling services as contracted by the customer to include ...

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Ground Service Ramp Agent information

See Boston, MA salary details

$10

$18

$22

How much do ground service ramp agent jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for ground service ramp agent in Boston, MA is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $19.86 per hour, depending on experience, location, and employer.

What is the difference between Ground Service Ramp Agent vs Baggage Handler?

AspectGround Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, safety training, sometimes certificationsHigh school diploma, safety training
Work EnvironmentAirport tarmac, aircraft, ground support areasAirport baggage claim, tarmac, baggage handling areas
Employer & IndustryAirlines, ground service companiesAirlines, baggage handling companies
Job ResponsibilitiesLoading/unloading luggage, aircraft servicing, safety checksHandling, sorting, and transporting baggage

Both roles are essential in airport operations, often working together to ensure luggage is safely loaded and unloaded. While Ground Service Ramp Agents have broader responsibilities including aircraft servicing, Baggage Handlers focus specifically on managing passenger luggage. Both jobs require safety training and are performed in similar airport environments, making them closely related but distinct in scope.

What are the key skills and qualifications needed to thrive as a Ground Service Ramp Agent, and why are they important?

To thrive as a Ground Service Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent, often complemented by airport security clearance. Familiarity with ground service equipment, baggage handling systems, and safety protocols is typically required. Strong teamwork, clear communication, and the ability to work under pressure are essential soft skills for this role. These capabilities are crucial for ensuring safe, efficient, and timely aircraft turnaround in a demanding airport environment.

What are some common challenges Ground Service Ramp Agents face during peak travel seasons?

Ground Service Ramp Agents often experience increased workloads and tighter turnaround times during peak travel seasons. This can mean handling more baggage, coordinating closely with flight crews, and maintaining strict safety protocols despite a faster pace. Staying organized, communicating effectively with team members, and managing physical fatigue are essential to succeed during these busy periods. Employers typically provide additional training and support to help agents adapt to these seasonal demands.

What are Ground Service Ramp Agents?

Ground Service Ramp Agents are aviation professionals responsible for handling various tasks on the airport ramp, including loading and unloading aircraft, guiding planes to and from gates, and managing baggage and cargo. They ensure that aircraft are serviced quickly and safely between flights. Their duties also involve operating ground support equipment, performing aircraft de-icing, and maintaining safety standards on the tarmac. Ramp agents play a crucial role in maintaining on-time flight schedules and overall airport operations.
What are popular job titles related to Ground Service Ramp Agent jobs in Boston, MA? For Ground Service Ramp Agent jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Ground Service Ramp Agent jobs in Boston, MA look for? The top searched job categories for Ground Service Ramp Agent jobs in Boston, MA are:
What cities near Boston, MA are hiring for Ground Service Ramp Agent jobs? Cities near Boston, MA with the most Ground Service Ramp Agent job openings:
Ground Service Ramp Agent jobs near you
Infographic showing various Ground Service Ramp Agent job openings in Boston, MA as of June 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,750 per year, or $18.1 per hour.
Security Agent

Security Agent

Menzies Aviation

East Boston, MA

$20.75/hr

Other

Posted 6 days ago

Menzies Aviation rating

6.1

Company rating: 6.1 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

30th of 52 rated aviation services

Job description

Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Airport Security Agent is responsible for maintaining the safety and security of passengers, employees, aircraft, and airport facilities. This role involves screening individuals and property, monitoring access points, and enforcing security regulations in compliance with federal, state, and airport authority requirements.
What you will be doing
  • Screen passengers, baggage, and cargo using approved security procedures and equipment
  • Control access to secure and restricted areas of the airport
  • Actively participate in the Safety Management System (SMS)
  • Verify identification and travel documents
  • Monitor surveillance systems and report suspicious activity
  • Conduct routine patrols of airport terminals, gates, and ramp areas
  • Respond to security incidents, alarms, and emergencies in a timely manner
  • Enforce airport security regulations and company policies
  • Provide customer service while maintaining a high level of vigilance
  • Complete incident reports and maintain accurate documentation
  • Coordinate with law enforcement and airport authorities as needed
  • Perform other duties as requested

Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for:
  • High school diploma or equivalent
  • Ability to pass background check and obtain required security clearances (e.g., TSA badge)
  • Previous security, law enforcement, or military experience preferred but not required
  • Basic computer skills for reporting and system monitoring
  • Valid driver’s license (if required by role)
  • Previous security, law enforcement, or military experience preferred but not required
  • Ability to stand and walk for extended periods
  • Ability to lift up to 40 lbs (as required)
  • Ability to work in a fast-paced and high-security environment
  • Willingness to work flexible schedules, including nights, weekends, and holidays
  • Strong observation and attention to detail
  • Ability to remain calm and professional under pressure
  • Good communication and interpersonal skills
  • Sound judgment and decision-making ability
  • Demonstrates a high level of integrity and reliability
  • Airport terminal and airside operations
  • Exposure to high passenger volume, noise, and varying weather conditions

  • May require shift work, including early mornings and overnight shift

Pay: $20.75 Hourly
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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