Ground Service Ramp Agent Jobs in Baltimore, MD (NOW HIRING)

In Amazon Air, process driven techniques helps us deliver smiles to both our internal and external customers daily. There are multiple ways to problem solve here, and we do it with consideration and respect for each other. We are diverse and united. Your thoughts, ideas, and contributions are highly valued here to solve any problem that we may encounter. There is no limit to how high you can "soar" here at Amazon Air!
The Amazon Air (AIR) Process Engineer (PE) team is a group of leaders driving process stabilization, standardization, and continuous improvement. Candidates will manage the relationship between cost, speed, and service by developing innovative ideas which create value for our customers. PE's have customer impact by identifying and solving process defects, deep diving data, using engineering principles in the development of processes and planning tools, and project management skills to implement change. PE's act locally, but build globally, standardizing AIR's operations.
This position is expected to be in the office in Lakeland, FL.
Drug Test Requirement:
This position requires an employee's full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon Air personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.
Eligibility requirement
Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable).
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
Key job responsibilities
- Develop labor standards through work measurement
- Create operational models and planning to support both sort and ramp operations
- Manage projects from conception to completion
- Conduct and lead project meetings with Senior and Regional leaders
- Assess and optimize the processes and equipment used in the facility
- Typical projects could include spearheading a floor layout redesign, evaluating the ergonomic needs and issues within work areas, or conducting a capacity planning and analysis study including the operational execution plan
- Understand, articulate, and implement mechanisms that drive efficient processes
- Evaluate flight schedules to determine operational impacts
- Calculate ground support equipment (GSE) needs at regular intervals
- Plan and design systems that meet business needs by improving integration of people, materials, equipment, software, and finance
- Recommend and implement changes to safety procedures, work methods, and labor standards
- Work a flexible schedule, shift, and work area which could include weekends, nights, and/or holidays
- Travel domestically up to 10% of the time
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
A day in the life
Your day will be a blend of strategic planning, data analysis, and collaborative problem-solving. You'll dive deep into operational metrics, design innovative process improvements, and work closely with cross-functional teams to implement transformative solutions that enhance our air logistics capabilities.
About the team
The Amazon Air Process Engineering team will create the Earth's most customer-centric Air Logistics program using Industrial Engineering principles to create an Amazon-designed network built on disruptive solutions and relentless innovation.
BASIC QUALIFICATIONS
- 2+ years of directly managing and responsible for multiple large projects experience
- 4+ years of Microsoft Office products and applications experience
- Experience and strong technical background in relevant fields of automated or non-automated material handling equipment
- Work flexible schedule including weekends, nights, and holidays
- Bachelor's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field
- Experience in Lean Management, Six Sigma and other operations engineer tools
- Experience in Logistics, Distribution or Fulfillment processes
- Experience working under pressure in a cross-functional organization
- Bachelor's degree
- Experience in creating process improvements with automation and analysis, or experience building and managing financial models for business forecasting and problem solving
PREFERRED QUALIFICATIONS
- Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field
- Experience with complex automated material handling equipment, packaging technologies, and systems and high-speed manufacturing
- Experience with financial and statistical modeling
- Experience in layout design
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MD, Baltimore - 119,600.00 - 161,700.00 USD annually