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Ground Operations Jobs in Boston, MA (NOW HIRING)

SavATree LLC

Ground Operations Specialist

Hanover, MA

$30/hr

Interest in mastering chainsaw operation and equipment handling * Commitment to safety and quality * Authorization to lawfully work in the U.S. Physical Requirements: This role requires physical ...

SavATree LLC

Ground Operations Specialist

Lincoln, MA

$20 - $25/hr

Interest in mastering chainsaw operation and equipment handling * Commitment to safety and quality * Authorization to lawfully work in the U.S. Physical Requirements: This role requires physical ...

Jet Aviation

Line & Ramp Services Agent

Bedford, MA · On-site

$21 - $22/hr

In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. Position Summary As a Line and Ramp Agent, you are at the center of airport operations, supporting aircraft ...

Jet Aviation

Line & Ramp Services Agent

Bedford, MA

$21 - $22/hr

In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. Position Summary As a Line and Ramp Agent, you are at the center of airport operations, supporting aircraft ...

AT Process Technologies

Engineering Technician

Waltham, MA · On-site

$80K - $150K/yr

... ground operations at ATP and customer sites. The ideal candidate is comfortable working across mechanical, electrical, and fabrication tasks, moves fast without cutting corners, and can troubleshoot ...

Blueground

Operations Associate - Boston

Boston, MA · On-site

Powerful proprietary tech, operational excellence, and a team that executes with speed and ... On-the-Ground Support: Serve as Blueground's boots on the ground, resolving issues such as guest ...

The Engine

Senior Associate, Operations

Cambridge, MA

$75K - $90K/yr

Provide on-the-ground support for programming * Serve as a primary point of contact for startup inquiries and concerns Project Ownership * Own and execute discrete projects and operational ...

The Engine

Senior Associate, Operations

Cambridge, MA · On-site

$75K - $90K/yr

Provide on-the-ground support for programming * Serve as a primary point of contact for startup inquiries and concerns Project Ownership * Own and execute discrete projects and operational ...

AtYourGate - BOS

Operations Supervisor

Boston, MA

Here's your chance to get in on the ground floor of a new and exciting company in the airport ... In addition to our focus on customer service, our Operations Supervisor will need to be able to ...

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Ground Operations information

See Boston, MA salary details

$10

$26

$53

How much do ground operations jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for ground operations in Boston, MA is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $30.05 per hour, depending on experience, location, and employer.

What do ground operations do?

Ground operations involve managing activities on the ground at airports or transportation hubs, including aircraft servicing, baggage handling, fueling, and coordinating aircraft movements. These tasks ensure safety, efficiency, and timely departures and arrivals, often requiring teamwork, attention to detail, and adherence to safety protocols.

What are Ground Operations?

Ground Operations refer to the activities and personnel responsible for handling aircraft while they are on the ground, rather than in flight. This includes tasks such as aircraft marshaling, baggage loading and unloading, refueling, catering, cleaning, and coordinating with maintenance teams. Ground Operations staff play a crucial role in ensuring that flights run on schedule, safety standards are met, and passengers’ needs are addressed during boarding and deplaning. They often work in fast-paced environments and must coordinate with various departments within the airport. Effective ground operations are essential for the overall efficiency and safety of airline services.

What is the difference between Ground Operations vs Aircraft Maintenance Technician?

AspectGround OperationsAircraft Maintenance Technician
CertificationsTypically includes airport operations, safety, and ground handling certificationsRequires FAA or equivalent aircraft maintenance certifications
Work EnvironmentAirport tarmacs, ground handling areas, customer service zonesAircraft hangars, maintenance facilities, repair stations
Employer & Industry UsageAirlines, ground service providers, airportsAircraft manufacturers, airline maintenance departments, repair shops

Ground Operations and Aircraft Maintenance Technicians both work within the aviation industry but focus on different aspects. Ground Operations handles airport logistics, passenger services, and ground handling, while Aircraft Maintenance Technicians focus on inspecting, repairing, and maintaining aircraft. Understanding these differences helps job seekers find roles aligned with their skills and certifications.

What is the highest paid position at an airport?

The highest paid position at an airport is typically the airport director or chief executive officer, who oversees all operations and strategic planning. These roles often require extensive experience, leadership skills, and sometimes advanced degrees, and they can earn salaries exceeding six figures depending on the airport size and location.

What are the key skills and qualifications needed to thrive as a Ground Operations professional, and why are they important?

To thrive in Ground Operations, you need strong organizational abilities, attention to detail, and knowledge of aviation safety protocols, often supported by relevant certifications or training in ground handling. Familiarity with ground support equipment, baggage handling systems, and airline operations software is typically required. Excellent teamwork, problem-solving skills, and effective communication help you stand out in coordinating logistics and ensuring safety. These competencies are essential for maintaining efficient flight schedules, ensuring passenger and crew safety, and supporting overall airport operations.

Is operations a high paying job?

Ground operations jobs, such as those in airport or airline ground handling, typically offer moderate pay that varies by location, experience, and employer. While some positions can be well-paying, especially with seniority or specialized skills, they generally do not reach the highest salary levels compared to other aviation or management roles.

Is ground staff a good career option?

Ground operations staff play a vital role in airport and airline functions, handling tasks such as baggage handling, customer service, and aircraft servicing. The job often requires physical activity, good communication skills, and sometimes certifications like safety training; it can offer stable employment with opportunities for advancement within the aviation industry.

What are some common challenges faced by Ground Operations staff during irregular operations or flight delays?

Ground Operations staff often encounter significant challenges during irregular operations, such as flight delays or cancellations. These situations require rapid coordination with multiple teams including flight crews, customer service, baggage handlers, and maintenance personnel. Maintaining clear communication, managing passenger expectations, and efficiently reallocating resources are crucial to minimize disruptions. Adapting quickly to changing circumstances and problem-solving under pressure are essential skills for success in these scenarios.
What are the most commonly searched types of Ground Operations jobs in Boston, MA? The most popular types of Ground Operations jobs in Boston, MA are:
What are popular job titles related to Ground Operations jobs in Boston, MA? For Ground Operations jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Ground Operations jobs in Boston, MA look for? The top searched job categories for Ground Operations jobs in Boston, MA are:
Ground Operations jobs near you
Infographic showing various Ground Operations job openings in Boston, MA as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $54,577 per year, or $26.2 per hour.

Ground Operations Crew

JetBlue Airways Corporation

Boston, MA • On-site

Full-time

Medical, Life, Retirement

Posted 8 days ago

JetBlue rating

7.4

Company rating: 7.4 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

11th of 26 rated airlines

Job description

Position Summary
The Ground Operations Crew loads and unloads customer bags, operates ground service equipment which includes operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabin for departure, assists with ramp service duties including waste disposal and re-servicing of aircraft. The Ground Operations Crew will also assist customers when needed, and complies with any ad-hoc requests as needed. Individuals must be comfortable serving customers and proficient in using computers. Crewmembers must be prepared to work outdoors under various weather-related conditions.
Essential Responsibilities
  • Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment
  • Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)
  • Works in a ramp environment
  • Tags, lifts, loads and unloads customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system
  • Operates external aircraft equipment
  • Helps prepare cabin for customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories
  • Assist customers with special needs, e.g. customers who need assistance in boarding
  • Guides aircraft to and from aircraft parking locations
  • Occasionally carry a handheld radio and communicate effectively with proper radio etiquette
  • Occasionally assist with loading and unloading mail, small packages and human remains
  • Ensure and maintain a safe environment and operation
  • Other duties as assigned

Minimum Experience and Qualifications
  • High School Diploma or General Education Development (GED) Diploma
  • One (1) year of customer service or sales experience
  • Must be at least 18 years old
  • Complete fluency in written and spoken English
  • Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Safety Orientation, and Teamwork using AI- or statistically-based scoring.
  • Must be able to adhere to JetBlue Uniform Policy Manual Standards
  • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
  • Able to follow safety guidelines
  • Able to perform under pressure and within fixed time constraints
  • Able to work in all types of weather conditions
  • Able to make occasional trips to other locations for training or temporary assignment
  • Must be able to give and receive verbal communication
  • Must be able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers
  • Maintaining a positive, good-natured attitude is essential
  • Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling is needed
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Depending on location, may need to acquire and maintain a United States Customs Clearance
  • Possess and maintain a valid Driver's License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards
  • Available for occasional overnight travel (10%)
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship
  • For internal candidates, good standing in attendance performance and safety

Preferred Experience and Qualifications
  • Bilingual skills
  • Previous airline experience
  • Proficient with Microsoft Office suite

Crewmember Expectations
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment
  • Computer/Electronic Tablet and other office equipment
  • Ground service equipment
  • Handheld radios
  • Public Address System
  • Jet bridge and/or air stairs (customer enplaning/deplaning equipment)
  • Free-standing computer kiosks used to identify and process Customer reservations
  • Light Emitting Diode (LED) screens and signs

Work Environment
  • Airport Ramp environment; the outdoor environment may present weather variations and elevated noise levels
  • Ability to work weekends or irregular shifts
  • Able to make occasional trips to other locations for training or temporary assignment
  • Subject to weather and elevated noise levels within airports
  • Ability to stand for an extended period of time

Physical Effort
  • Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed

Compensation
  • The base pay range begins at $19.17 an hour. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more

JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.

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