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Ground Operations Manager Jobs in Washington (NOW HIRING)

democrats.org

Operations Manager

Washington, DC · On-site

$60.26 - $73.64/hr

The Operations Manager leads operational projects, oversees processes and systems related to ... Coordinate logistical components of DNC hosted events, from pre‑event planning to on‑the ground ...

The Democratic Party

Operations Manager

Washington, DC · On-site

$66K/yr

The Operations Manager leads operational projects, oversees processes and systems related to ... Coordinate logistical components of DNC hosted events, from pre-event planning to on the ground ...

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Ground Operations Manager information

See Washington salary details

$35.1K

$71.9K

$134.2K

How much do ground operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for ground operations manager in Washington is $71,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $87,800.00 per year, depending on experience, location, and employer.

What is a ground operations manager?

Ground Operations Managers are professionals responsible for overseeing and coordinating all ground handling activities at airports or similar facilities. Their duties include managing baggage handling, aircraft refueling, passenger boarding, and ensuring that safety and regulatory standards are met. They supervise ground staff, address operational issues, and work to ensure efficient and timely turnaround of aircraft. Ground Operations Managers play a crucial role in maintaining smooth airport operations and minimizing delays. Strong organizational and leadership skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a ground operations manager?

To thrive as a Ground Operations Manager, you need strong organizational skills, knowledge of airport operations, and relevant experience, often supported by a degree in aviation management or a related field. Familiarity with ground handling software, logistics systems, and safety management tools is typically required, along with certifications such as IATA or OSHA safety training. Leadership, problem-solving, and excellent communication skills help you effectively manage teams and respond to operational challenges. These skills are crucial for ensuring safe, efficient, and compliant ground operations in a demanding airport environment.

What are some common challenges faced by ground operations managers, and how can they be effectively addressed?

Ground Operations Managers often face challenges such as coordinating multiple teams under tight time constraints, managing unexpected delays, and ensuring compliance with safety regulations. Effective communication, strong organizational skills, and the ability to adapt quickly are crucial to overcoming these obstacles. Building good relationships with both frontline staff and other departments, such as maintenance and flight crews, can help streamline operations and resolve issues efficiently. Regular training and staying updated on industry best practices also contribute to smoother ground operations.

What is the difference between Ground Operations Manager vs Airport Operations Coordinator?

AspectGround Operations ManagerAirport Operations Coordinator
Required CredentialsTypically requires a high school diploma or equivalent; certifications like IATA or FAA are advantageousSimilar credentials; often requires FAA certification and relevant experience
Work EnvironmentManages ground handling, baggage, and aircraft servicing at airportsCoordinates daily airport activities, ensuring smooth operations across departments
Employer & Industry UsageUsed by airlines, ground handling companies, and airportsCommonly employed by airports and airline ground services
Search & Comparison IntentPeople compare to understand roles, responsibilities, and career paths in ground operationsOften compared to clarify differences in airport operational roles

The Ground Operations Manager oversees all ground handling activities, ensuring safety and efficiency, while the Airport Operations Coordinator focuses on coordinating daily airport functions. Both roles require similar credentials and work within the airport environment, but their responsibilities differ in scope and focus.

What are the most commonly searched types of Ground Operations jobs in Washington?

The most popular types of Ground Operations jobs in Washington are:

What job categories do people searching Ground Operations Manager jobs in Washington look for?

The top searched job categories for Ground Operations Manager jobs in Washington are:

What cities in Washington are hiring for Ground Operations Manager jobs?

Cities in Washington with the most Ground Operations Manager job openings:

Ground Operations Manager jobs near you
Infographic showing various Ground Operations Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 9% Part Time, 3% Temporary, 6% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $71,870 per year, or $34.6 per hour.

Operations Manager

Maximus Global Services

Sterling, VA • On-site

Full-time

Re-posted 14 days ago

Key responsibilities

  • Supervise all ground services provided at the station, including passenger, wheelchair, baggage handling, janitorial, and security services.

  • Ensure safety and compliance with aviation regulations, airport rules, and occupational safety standards.

  • Coordinate with airlines, airport authorities, ground handling agents, and service providers to manage operations and stakeholder relationships.

Job description


Are you a leader with a passion for aviation? Join our team at Maximus Global Services!

We are seeking an experienced Operation Manager to lead our operations at Dulles International Airport.

The Operations Manager in responsible for directing and coordinating all ground operations at the airport. This includes passenger services, wheelchair services, janitorial, security, sky cap and baggage handler services. The role ensures compliance with aviation regulations, maintains safety standards, manages staff and resources, and delivers efficient service to airlines and passengers.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  1. Supervise ground operations: Oversee all services provided at the station; including passenger services, wheelchair services, baggage handler, janitorial and security, etc. Ensures that service expectations are met
  2. Ensure safety and compliance: Adhere to aviation regulations, airport rules, and occupational safety standards.
  3. Coordinate with stakeholders: Liaise with airlines, airport authorities, ground handling agents, and service providers.
  1. Manage staff and schedules: Recruit and supervise staff while ensuring adequate shift coverage. Ensure the proper use of ADP, to manage schedules and approve employee hours
  2. Manage the operational budget, including the development of financial plans, allocation of resources, and cost optimization strategies
  3. Act as the primary point of contact with airport authorities, airlines, and other stakeholders, maintaining strong professional relationships
  4. Develop and oversee emergency response plans and procedures, ensuring preparedness for crisis situations and swift, effective management of any operational disruptions
  5. Analyze operational data and generate comprehensive reports to identify trends, measure performance against targets, and inform decision-making
  6. Formulate and establish operational policies and procedures, and oversee their implementation to enhance overall efficiency and service quality
  1. Monitor equipment and facilities: Ensure equipment such as wheelchairs) is maintained and operational.
  2. Budget and resource management: Control costs (Help maintain budget targets, including total working hours needed for all services, reduction of OT and any operational expenses), allocate resources, and optimize operational efficiency.
  3. Crisis and issue resolution: Handle disruptions such as delays, equipment failures, or safety incidents.
  4. Customer service oversight: Guarantee smooth passenger experience
  1. Promotes all company policies.
  2. Track key performance indicators (KPIs), report on operational metrics, and drive process improvements.
  3. Keeps immediate superior promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
  4. Communicates areas of accountability and performance expected of personnel assigned
  5. Conduct disciplinary actions when needed and performance evaluations.

 Competencies

  1. Stress Management/Composure
  2. Ethical Conduct and strong leadership
  1. Good Communication & Teamwork Orientation
  2. Customer/Client Focus
  1. Strong Operational & Business Acumen
  2. Knowledge of Aviation Regulations & Safety
  3. Problem-Solving & Decision-Making

Required Education and Experience

  1. Bachelor’s Degree or equivalent
  2. 5-7 years’ experience in customer service
  3. 5 or more year’s working as manager

Additional Eligibility Qualifications

  1. As a condition of employment, applicant must successfully complete a background investigation.
  2. Computer literacy in MS Office packages such as Word, Excel and Outlook.
  3. Must be able to read, write and speak English. Bi-Lingual (English and Spanish) is a plus.
  4. Maintain a relationship with both employees and clients
  5. Must have a good working knowledge of management practices and principles so they can efficiently perform his job. 
  6. The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.

Security Clearance (if applicable)

Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.