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Greenlight Optics Jobs (NOW HIRING)

Loop Internet

Outside Fiber Technician

Buffalo, NY · On-site

$22 - $27/hr

Founded in 2011, Greenlight Networks designs, builds, and operates a high-speed fiber-optic network delivering internet speeds up to 8 Gigabits per second to homes and small businesses. Today, we ...

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Loop Internet

Outside Fiber Technician

Binghamton, NY · On-site

$22 - $27/hr

Founded in 2011, Greenlight Networks designs, builds, and operates a high-speed fiber-optic network delivering internet speeds up to 8 Gigabits per second to homes and small businesses. Today, we ...

City of Wilson

Fiber Optic Field Technician II

Wilson, NC

$49.80K - $87.37K/yr

The Greenlight citywide broadband services help technology-based companies flourish. In addition to ... Fiber optic construction and splicing can be complex and skills should be kept up to date. Job ...

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Greenlight Optics information

What are the key skills and qualifications needed to thrive as an Optical Engineer at Greenlight Optics, and why are they important?

To thrive as an Optical Engineer at Greenlight Optics, you need a strong background in optics, physics, and engineering, typically supported by a relevant degree such as Optical Engineering or Physics. Proficiency in optical design software (e.g., Zemax, Code V), CAD programs, and familiarity with metrology tools and laser systems is often required. Critical thinking, problem-solving ability, and effective communication are valuable soft skills that set candidates apart. These skills are essential for designing innovative optical solutions, ensuring product quality, and collaborating efficiently within multidisciplinary teams.

What are some common challenges faced by optical engineers at Greenlight Optics, and how can new hires prepare for them?

Optical engineers at Greenlight Optics often work on complex, multidisciplinary projects that require balancing optical performance with mechanical, electrical, and manufacturing constraints. New hires may find it challenging to quickly adapt to rapidly changing project requirements and tight deadlines. To prepare, it's helpful to develop strong problem-solving skills, effective communication, and a collaborative mindset, as you'll regularly interact with cross-functional teams. Familiarity with optical design software and an understanding of current manufacturing processes can also provide a strong foundation for success.

What is Greenlight Optics?

Greenlight Optics is a company specializing in the design, engineering, and manufacturing of optical and photonic systems. They provide custom solutions for industries such as medical devices, automotive, consumer electronics, and defense. Greenlight Optics offers services including optical design, prototyping, precision assembly, and volume production. Their team combines expertise in optics, mechanical engineering, and electronics to deliver innovative products that meet complex technical requirements.

What is the difference between Greenlight Optics vs Optical Technician?

AspectGreenlight OpticsOptical Technician
CredentialsTypically requires a high school diploma or equivalent; certifications varyHigh school diploma or equivalent; certification preferred
Work EnvironmentOptical retail stores, labs, or manufacturing facilitiesOptical labs, manufacturing plants, retail stores
Industry UsageUsed in optical retail and manufacturing sectorsCommon in optical labs and retail optical settings

Greenlight Optics professionals often focus on customer service, lens fitting, and optical product knowledge, while Optical Technicians primarily handle lens fabrication, assembly, and quality control. Both roles require knowledge of optical products but differ in daily tasks and responsibilities within the optical industry.

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Greenlight Optics jobs near you
Customer Service Representative (Concierge)

Customer Service Representative (Concierge)

Greenlight Networks

Rochester, NY

$20 - $25/hr

Other

Medical, Retirement

Posted 24 days ago

Job description

Customer Service Representative (Concierge)

About the Organization Deliver an exceptional experience. Make a real impact. Grow with us.At Greenlight Networks, we're not just building a network-we're building stronger, more connected communities. Founded in 2011, Greenlight Networks designs, builds, and operates a high-speed fiber-optic network delivering internet speeds up to 8 Gigabits per second to homes and small businesses. Today, we serve more than 225,000 homes and nearly 10,000 businesses across New York, with continued expansion into Pennsylvania and Baltimore.Our mission is to connect our communities by delivering the best internet experience and providing our customers the freedom to work, play, and live without limits!

Category Customer Experience

Full-Time/Part-Time Full-Time

Location(s) Rochester, Binghamton, Buffalo

Description

As aCustomer Service Representative (Concierge) ,you’ll be the voice and problem-solver our customers rely on. You’ll play a key role in delivering a best-in-class experience by helping customers navigate everything from installation to troubleshooting—making their day easier and their connection seamless. This position is located in office at our headquarters in Rochester, NY.Essential Functions

  • Serve as the primary point of contact for customers, installers, and internal teams—delivering a best-in-class experience every time

  • Troubleshoot connectivity and service-related issues via phone, email, and chat

  • Support customers with billing questions, service inquiries, and inbound sales needs

  • Communicate technical information in a clear, concise, and approachable way

  • Accurately document all customer interactions and resolutions

  • Manage multiple priorities in a fast-paced, team-driven environment

  • Collaborate across teams and step in to support additional responsibilities as needed

Knowledge, Skills and Abilities

  • Strong PC hardware and software knowledge; home networking experience is a plus

  • Excellent written and verbal communication skills with a friendly, customer-first approach

  • Ability to simplify technical concepts for a non-technical audience

  • Strong attention to detail and organizational skills

  • Ability to work both independently and collaboratively within a team

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

  • Curiosity and interest in learning how a fiber-optic network is designed, built, and operated

  • Bilingual skills are a plus

Education and Experience

  • Associate’s degree or equivalent experience preferred

  • Because we operate as an essential business, flexibility is key—this role includes non-traditional hours and may require weekend shifts to support our customers

Compensation:

Our job titles may span more than one career level. The pay range for this position is $20.00 - $25.00 an hour. The actual salary offered may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at www.greenlightnetworks.com/careers/.

EOE Statement Greenlight Networks is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Greenlight Networks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Greenlight Networks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Greenlight Networks will not tolerate discrimination or harassment based on any of these characteristics. Greenlight Networks encourages applicants of all ages.

This position is currently accepting applications.

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