ZipRecruiter

Log In

1

Graduate Customer Success Manager Jobs in California

SimpliGov LLC

Customer Success Manager

Sacramento, CA · On-site

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and ...

Factory

Customer Success Manager

San Francisco, CA · On-site

Enterprise Customer Success Manager We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory. In ...

Kastle Systems

Customer Success Manager

Fremont, CA · On-site

Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...

SimpliGov

Customer Success Manager

Sacramento, CA · On-site

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and ...

BackOps

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager BackOps is at the forefront of supply chain intelligence, leveraging advanced AI to optimize logistics processes. Our solutions empower logistics teams to maximize efficiency ...

Selr LLC

Customer Success Manager

San Francisco, CA · On-site

$130K - $140K/yr

Customer Success Manager San Francisco, CA (Onsite 5 Days per Week) | Venture-Backed SaaS Startup Compensation: $130,000-$140,000 Base Salary | $150,000 OTE + Equity Our client is a rapidly growing ...

CXApp, Inc

Customer Success Manager

Los Angeles, CA · On-site

As a Customer Success Manager, you will play a pivotal role in ensuring our customers' satisfaction, success, and continued partnership with CXApp. You will be responsible for driving product ...

Zifo

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager Role Summary We are looking for an individual who demonstrates strong commitment to proactive account management, maintains current revenue streams, consistently develops the ...

Descope

Customer Success Manager

Los Altos, CA · On-site

As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...

Flip CX

Customer Success Manager

Marina Del Rey, CA · On-site

$80K - $110K/yr

Customer Success Manager Location: Marina del Rey, CA (Onsite M-F) Flip is an innovative company that provides Voice AI solutions to eCommerce brands and healthcare providers. We are looking for a ...

Selector

Customer Success Manager

Santa Clara, CA · On-site

Customer Success Manager Selector is building an operational intelligence platform for digital infrastructure. By adopting an AI/ML based analytics approach, the platform provides actionable multi ...

Zifo

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager Role Summary We are looking for an individual who demonstrates strong commitment to proactive account management, maintains current revenue streams, consistently develops the ...

Descope

Customer Success Manager

Los Altos, CA · On-site

As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...

Descope

Customer Success Manager

Los Altos, CA

As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...

Zifo

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager Role Summary We are looking for an individual who demonstrates strong commitment to proactive account management, maintains current revenue streams, consistently develops the ...

Zifo

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager Role Summary We are looking for an individual who demonstrates strong commitment to proactive account management, maintains current revenue streams, consistently develops the ...

previous pagenext page

Showing results 21-40

All JobsGraduate Customer Success JobsGraduate Customer Success Manager JobsGraduate Customer Success Manager Jobs in California

Graduate Customer Success Manager information

What are the key skills and qualifications needed to thrive as a graduate customer success manager, and why are they important?

To thrive as a Graduate Customer Success Manager, you need strong communication skills, a customer-focused mindset, and a relevant degree such as business or marketing. Familiarity with Customer Relationship Management (CRM) systems like Salesforce and proficiency in data analysis tools are commonly required. Standout candidates also demonstrate problem-solving abilities, empathy, and adaptability when supporting clients. These skills are crucial for fostering long-term customer relationships, ensuring client satisfaction, and driving business growth.

What are the typical career progression paths for a graduate customer success manager?

Graduate Customer Success Managers often begin by managing a portfolio of smaller client accounts and learning the fundamentals of customer engagement, onboarding, and support. With experience, many move into roles such as Senior Customer Success Manager, Customer Success Team Lead, or even Customer Success Operations. The role offers opportunities to develop skills in relationship management, product expertise, and cross-functional collaboration, which can also open doors to positions in sales, account management, or product management. Proactive performance, strong communication, and a record of client satisfaction are key drivers for advancement.

How to become a graduate customer success manager with no experience?

To become a graduate customer success manager with no experience, focus on developing strong communication and problem-solving skills, gain familiarity with customer relationship management (CRM) tools, and pursue relevant certifications such as Customer Success Manager (CSM). Internships or entry-level roles in customer service or support can also provide valuable experience and understanding of client needs.

What is a graduate customer success manager?

A Graduate Customer Success Manager is an entry-level professional who helps clients get the most value from a company's products or services. Their role involves onboarding new customers, providing ongoing support, and ensuring customer satisfaction to encourage retention and loyalty. They often work closely with sales, support, and product teams to address customer needs and feedback. This position is ideal for recent graduates looking to start a career in customer relations and account management. Training and mentorship are typically provided to help them develop the necessary skills.

What is the difference between Graduate Customer Success Manager vs Customer Support Specialist?

AspectGraduate Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree, some certifications in customer success or related fieldsHigh school diploma or equivalent, relevant technical or product knowledge
Work EnvironmentCollaborative, client-facing, strategic focusTechnical, troubleshooting, reactive support
Employer & Industry UsageTech companies, SaaS providers, startupsIT firms, telecom, software companies
Search & Comparison IntentUnderstanding entry-level customer success rolesTechnical support roles, troubleshooting careers

The Graduate Customer Success Manager typically focuses on building relationships, onboarding clients, and ensuring product adoption, often requiring a degree and some certifications. In contrast, a Customer Support Specialist handles technical issues, troubleshooting, and reactive support. Both roles are common in tech and SaaS industries, but they serve different functions within customer engagement and support teams.

What are popular job titles related to Graduate Customer Success Manager jobs in California? For Graduate Customer Success Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Graduate Customer Success Manager jobs in California look for? The top searched job categories for Graduate Customer Success Manager jobs in California are:
What cities in California are hiring for Graduate Customer Success Manager jobs? Cities in California with the most Graduate Customer Success Manager job openings:
Graduate Customer Success Manager jobs near you
Infographic showing various Graduate Customer Success Manager job openings in California as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Success Manager

SimpliGov LLC

Sacramento, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 13 days ago

Job description

Job Title: Customer Success Manager
Employment Type: Regular, Full-time
Team: Customer Success
Reports to: Senior Manager, Customer Success
Location: US - Remote
About Us:
SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve constituents better. We provide one platform for all government workflows - fill, pay, route, automate, sign, and populate. Built for how government really works, SimpliGov combines modern tech with a human touch: no-code tools, fast support, and proven results across 100+ agencies.
We are growing rapidly and looking for talented, high-impact players to join our team!
Role Overview:
This is an incredible opportunity for a customer-obsessed professional who is equally passionate about making a real impact in state and local communities. As a Customer Success Manager (CSM) at SimpliGov, you will be a trusted partner helping government customers achieve their strategic objectives and realize maximum value from their investment in SimpliGov's solutions and services. You will manage a portfolio of accounts, ensuring customer satisfaction, retention, and expansion, while fostering long-term executive relationships. Acting as the voice of the customer, you will work cross-functionally with Sales, Product Management, Engineering, Professional Services, Marketing, and other teams to align customer needs with SimpliGov's innovation and delivery.
This role operates in a fully remote environment, with planned travel to customer locations, industry events, and company gatherings. Being a CSM requires a balance of strategic consulting, technical acumen, and program management. You must be comfortable engaging with C-level executives, department heads, and technical project leads, while also diving deep into product functionality to provide expert guidance. The ideal candidate is proactive, data-driven, and enthusiastic about driving digital transformation in the public sector.
Responsibilities:
Customer Consultation & Engagement
  • Own and manage a portfolio of accounts with clear alignment at the project, program and leadership levels.
  • Consultatively drive adoption by implementing success plans, building and expanding relationships, and delivering valuable performance insights.
  • Help maintain customer documentation, success plan tracking, and account records.

Data, Insights & Reporting
  • Track customer utilization and adoption metrics, highlighting trends or risks to the CSM team.
  • Prepare dashboards, meeting summaries, and materials for QBRs/EBRs.
  • Assist in gathering customer feedback and organizing it for internal teams.

Retention & Expansion
  • Convey value by demonstrating progress in the customer's program outcomes.
  • Hold Strategic/Executive Business Reviews to ensure value is realized at the leadership level.
  • Identify and support expansion opportunities by working with Sales to increase customer adoption and business objectives.

Cross-Functional Coordination
  • Collaborate with Product, Support, and Professional Services teams to ensure customers receive coordinated, consistent service.
  • Document product issues or enhancement requests and monitor progress toward resolution.
  • Support internal process improvements, including the use of AI tools to increase efficiency where appropriate.

Customer Education
  • Identify
    and facilitate training sessions, webinars, and resources that guide customers to increased adoption and best practices.
  • Maintain up-to-date knowledge of SimpliGov features to provide accurate guidance and direct customers to appropriate resources.

Qualifications:
  • 5+ years of relevant, client-facing experience in customer success, account management, or consulting (required).
  • Strong background working with government or public sector clients (required).
  • Proven ability to influence senior stakeholders and present strategic recommendations to executives.
  • Operates with a bias to action and enthusiastically embraces change management.
  • Highly organized with strong attention to detail and follow-through that thrives in a fast-paced, growing organization.
  • Strong account management skills with a track record of managing complex, multi-stakeholder initiatives.
  • Experience with SaaS/cloud-based applications and digital transformation programs.
  • Excellent communication, presentation, and interpersonal skills.
  • Demonstrated ability to create and execute adoption and success plans that drive measurable business outcomes.
  • Skilled in developing product use cases and guiding customers on best practices.
  • Highly organized with exceptional follow-through and the ability to balance multiple priorities in a fast-paced environment.
  • Passionate about public service and improving citizen experiences through technology.
  • Eagerness to grow into a Senior or Enterprise Customer Success Manager role or into people management over time.

What We Offer:
  • Medical, dental, and vision insurance plans, with significant employer contributions for employees AND dependents (contributions based on base-level plan; buyup plans available at additional costs)
  • Company-sponsored life, short-term, and long-term disability insurance
  • 11 Paid holidays
  • Flexible time off
  • 401k plan with 4% employer match
  • Monthly home office stipend
  • Monthly wellness stipend

Why Join SimpliGov?
At SimpliGov, you'll be part of a mission-driven team transforming how government works. We help state and local agencies modernize their processes and deliver better services to their communities. As a Customer Success Manager, you will gain hands-on experience working with customers, technology teams, and real public-impact projects-while developing the skills and experience needed to advance your career.
Legal Disclaimers:
SimpliGov does not currently sponsor applicants for work visas.
The US base salary range for this full-time position begins at $100,000 + bonus for $120,000-$150,000 OTE and benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.

Apply