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Govtech Software Jobs in Alabama (NOW HIRING)

Neumo

Help Desk Manager

Birmingham, AL · On-site

Knowledge of contact center software and processes (e.g., Amazon Connect, Salesforce Service Cloud ... Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company ...

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Govtech Software information

What are the key skills and qualifications needed to thrive as a Govtech software developer?

To excel as a GovTech Software Developer, you need strong programming skills, a solid understanding of government processes, and typically a degree in computer science or related field. Familiarity with government-approved technologies, cloud platforms (such as AWS GovCloud or Azure Government), and compliance standards like FedRAMP is essential. Excellent problem-solving abilities, teamwork, and effective communication are crucial soft skills in this role. These competencies ensure secure, user-friendly solutions that meet government regulations and effectively serve public sector needs.

What is Govtech software?

Govtech software refers to technology solutions specifically designed for government organizations to improve public services, increase efficiency, and foster transparency. These software platforms can include tools for digital service delivery, data management, regulatory compliance, public engagement, and more. Govtech software aims to modernize government operations by leveraging technology to meet the needs of citizens and streamline internal processes. It plays a vital role in enabling smart governance and supporting digital transformation in the public sector.

What are some common challenges faced by professionals working in Govtech software roles?

Professionals in Govtech software roles often encounter challenges related to navigating complex government regulations and ensuring compliance with strict data privacy and security standards. Additionally, they may need to integrate new solutions with legacy government systems, which can require creative problem-solving and strong collaboration with public sector stakeholders. Managing long project timelines and adapting to evolving policy requirements are also common aspects of the role. These challenges make adaptability, communication, and a deep understanding of government processes essential skills for success.

What is the difference between Govtech Software vs Data Analyst?

AspectGovtech SoftwareData Analyst
Required CredentialsTechnical degrees, software certificationsStatistics, data analysis, or related degrees
Work EnvironmentGovernment agencies, public sector tech teamsVarious industries, including government, private sector
Employer & Industry UsagePrimarily government and public sectorMultiple sectors, including government
Search & Comparison IntentUnderstanding govtech software roles and skillsAnalyzing data within government projects

Govtech Software professionals focus on developing and maintaining software solutions for government agencies, emphasizing technical skills and public sector knowledge. Data Analysts interpret data to inform policy and decision-making, often working across sectors. While both roles require analytical skills, Govtech Software roles are more technical and software development-oriented within government contexts.

What are popular job titles related to Govtech Software jobs in Alabama? For Govtech Software jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Govtech Software jobs in Alabama look for? The top searched job categories for Govtech Software jobs in Alabama are:
What cities in Alabama are hiring for Govtech Software jobs? Cities in Alabama with the most Govtech Software job openings:
Govtech Software jobs near you

Help Desk Manager

Neumo

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Job Summary:

Supports the Revenue Compliance BU to answer Help Desk calls, provide expert triage and manage resolution of customer service tickets.  Maintains communication with customers through outages and service activity.  

Duties and Responsibilities:

  • Manage all Help Desk activity which includes responding to calls from end-user clients, logging service calls, triaging the software issues and closing the tickets whenever possible.
  • Routing the tickets to the appropriate technical resource and maintaining communication with the customers and internal resources throughout the lifecycle of the service event.  
  • Reporting on metrics such as ASA,  Average Time to Respond,  Mean Time to Repair.
  • Manage escalations to managers and technical staff as necessary.  
  • Provide post-event reviews and analysis.  Maintain a knowledge database of service events and their respective solutions for future reference.  
  • Daily performance, staffing, and coaching for Tier 1 & Tier 2
  • Real-time management, coaching interventions, and workload balancing
  • First point of escalation for Tier 1 & Tier 2 agents
  • Partnering with BU SME on complex issues
  • Driving adherence to quality and process standards
  • Drives changes into their teams (improvements in process, systems; introduces new products and customer installations)
  • Performs agent observations, coaching, and interventions (Real-time for immediate impact; Weekly for trends)
  • Administratively oversees team, including attendance, schedule adherence
  • Perform other duties as assigned

Education and Experience:

  • Experience with contact center / help desk is required
  • Experience with tax and business license environment is desired
  • 5-10 Years of experience in Help Desk management is required.

Knowledge, Skills and Abilities:

  • Knowledge of contact center software and processes (e.g., Amazon Connect, Salesforce Service Cloud)
  • Ability to maintain professional and courteous communication with end-user customers

Work Environment:

  • Requires quiet, uninterrupted ability to speak on calls with clients and internal support teams. 

Physical Demands:

  • Must be able to remain in a stationary position for most of the day
  • Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
  • This position needs to occasionally move about inside the office
  • The person in this position frequently communicates via telephone

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.


Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.