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Government Phone Jobs (NOW HIRING)

Legal Shield Corp

Phone Representative

Ada, OK

As a Phone Representative, your primary responsibility is to provide exceptional customer service ... employer or the government, or against any individuals who assist or participate in the ...

PPLSI

Phone Representative

Ada, OK · On-site

As a Phone Representative, your primary responsibility is to provide exceptional customer service ... employer or the government, or against any individuals who assist or participate in the ...

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All JobsGovernment Phone Jobs

Government Phone information

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$8

$16

$25

How much do government phone jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for government phone in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What is a Government Phone?

A Government Phone typically refers to a free or subsidized mobile phone provided through programs like Lifeline, which is a federal initiative in the United States. These phones are offered to eligible low-income individuals to ensure they have access to essential communication services. The program usually includes a certain amount of free talk minutes, texts, and sometimes data each month. Eligibility is often based on participation in other government assistance programs or meeting specific income requirements. The goal is to help people stay connected for work, emergencies, and daily life.

What is the difference between Government Phone vs Government Customer Service Representative?

AspectGovernment PhoneGovernment Customer Service Representative
Required CredentialsBasic technical knowledge, sometimes certifications in telecommunicationsCustomer service skills, sometimes relevant certifications or training
Work EnvironmentCall centers, government offices, remote workOffice settings, call centers, remote options
Employer & Industry UsageGovernment agencies providing communication servicesGovernment agencies handling public inquiries and support
Common Search & ComparisonYesYes

While both roles serve government-related functions, a Government Phone role focuses on managing communication infrastructure and technical support, whereas a Government Customer Service Representative handles public inquiries and support. Both positions require communication skills, but their daily tasks and credentials differ based on technical versus customer service focus.

What are the key skills and qualifications needed to thrive as a Government Phone Customer Service Representative, and why are they important?

To thrive as a Government Phone Customer Service Representative, you need strong communication skills, basic computer literacy, and a familiarity with government assistance programs, typically supported by a high school diploma or equivalent. Proficiency with call center software, CRM systems, and knowledge of eligibility verification tools is often required. Patience, problem-solving abilities, and professionalism are vital soft skills for handling sensitive inquiries and providing accurate information. These skills ensure efficient, empathetic support for citizens seeking government services and help maintain public trust in essential programs.

What are some typical challenges faced by customer service representatives working in a government phone support role?

Customer service representatives in government phone support roles often handle a high volume of calls from diverse populations, including individuals with complex questions about government services or programs. A common challenge is navigating frequently updated policies and procedures while maintaining clear and accurate communication. Additionally, representatives must manage sensitive information and ensure compliance with privacy regulations. Building patience and strong problem-solving skills is key to effectively assisting callers and managing stressful or emotionally charged situations.
More about Government Phone jobs
What states have the most Government Phone jobs? States with the most job openings for Government Phone jobs include:
Government Phone jobs near you
Infographic showing various Government Phone job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.
Outbound Business Development Representative (BDR) - Federal

Outbound Business Development Representative (BDR) - Federal

SolarWinds

Reston, VA • On-site

Other

Posted 17 days ago

SolarWinds rating

8.9

Company rating: 8.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

26th of 188 rated software companies

Job description

Role Overview

At SolarWinds, we are a people-first company on a mission to enrich lives by helping Federal agencies accelerate digital modernization and strengthen national security. As a Federal Outbound BDR, you are the frontline of our government growth strategy.

You will proactively identify and engage key stakeholders across the Federal landscape-including the DoD, Civilian agencies, and the Intelligence Community. You will be responsible for sparking interest in our powerful, secure-by-design solutions, acting with the high level of accountability and professional rigor required to support the U.S. Government mission.

Primary Responsibilities

  • Strategic Federal Prospecting: Execute outbound activities utilizing AI and advanced prospecting tactics to generate new opportunities within targeted Federal agencies. You will map complex agency hierarchies to identify key Program Managers, IT Directors, and System Administrators.
  • Mission-Aligned Qualification: Research and qualify prospects to ensure they meet technical and mission requirements. You will verify that opportunities align with current government IT mandates (e.g., Modernization, Cybersecurity Executive Orders) before handing them over to Federal Account Managers.
  • Federal Value Messaging: Understand agency-specific pain points-such as legacy migration, audit readiness, and cybersecurity posture-and effectively communicate how SolarWinds' Secure-by-Design approach provides the visibility needed for high-consequence environments.
  • First-Touch Demonstrations: Conduct high-impact, 5-minute online product demonstrations. You must be able to articulate the value of "single-pane-of-glass" monitoring in the context of Agency Missions and operational continuity.
  • Pipeline & Handover Management: Maintain meticulous records in Salesforce and manage "pipe create" commits. You will coordinate closely with our specialized Federal sales team to ensure alignment with Federal Fiscal Year (FYE) deadlines and procurement timelines.

Basic Qualifications

  • Federal Sales Experience: 1-2 years of experience in lead qualification or business development, specifically targeting the Federal Government (DoD or Civilian).
  • Procurement Literacy: Foundational understanding of the Federal procurement process, including familiarity with contract vehicles (e.g., SEWP, GSA) and the role of Federal Systems Integrators (FSIs).
  • Self-Starter Mentality: An enthusiastic approach to navigating the "long-game" of Federal prospecting and a passion for learning about SolarWinds' secure monitoring software.
  • Tech Literacy: Proficiency with Salesforce and the Microsoft Office suite.
  • Interpersonal Excellence: Exceptional communication skills with a refined, professional style suitable for engaging high-ranking government officials and military personnel.

Preferred Attributes

  • Compliance Readiness: Familiarity with security frameworks such as NIST, FIPS 140-2, and Section 508 accessibility standards.
  • Security-First Mindset: An understanding of the sensitivity and professional etiquette required when prospecting into secure agency environments.
  • Persistence: The resilience to navigate complex government phone trees and the patience to manage the extended lead times typical of the Federal sector.

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