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Government Helpdesk Support Jobs (NOW HIRING)

One Federal Solution

$15 - $20.75/hr

One Federal Solution is seeking an experienced Functional Analyst / Tier 2 Helpdesk to support a Government Client in Arlington, VA. The successful candidate will provide Tier 2 Helpdesk support for ...

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Government Helpdesk Support information

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How much do government helpdesk support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for government helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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For Government Helpdesk Support jobs, the most frequently searched job titles are:

Infographic showing various Government Helpdesk Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Client Systems Admin/Helpdesk Support

Colorado Springs, CO

AMERICAN SYSTEMS
See more jobs at AMERICAN SYSTEMSexternal

$100K - $110K/yr

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Engineering & Analysis, Test & Evaluation, and Training.


  • Provide Tier I/II system administration and help desk support for classified and mission systems, including troubleshooting hardware, software, account access, and connectivity issues.
  • Install, configure, maintain, and update servers, workstations, operating systems, and mission applications in accordance with Government security and operational requirements.
  • Respond to user requests through phone, email, portal, and walk-in support, ensuring timely resolution, accurate ticket tracking, and strong customer service.
  • Monitor system health, performance, backups, and availability; identify issues proactively and implement corrective actions to minimize downtime and mission impact.
  • Maintain and update technical documentation, SOPs, system inventories, audit logs, and configuration records to support continuity, compliance, and operational readiness.
  • Support cybersecurity and compliance activities by applying patches, assisting with vulnerability remediation, following RMF/JSIG/ATO procedures, and escalating security incidents as required.

  • Bachelor's degree and 5-7 years of related experience
  • TS/SCI clearance
  • Security+/A+/Net+ certification
  • U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $93,900.00/Yr. - USD $156,800.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
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