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BILINGUAL FRONT OFFICE ASSISTANT

JOB DESCRIPTION  |  THE PATH SCHOOL

MISSION

The mission of The PATH School is to provide a purpose-driven, culturally responsive learning environment that challenges scholars academically while supporting their social and emotional growth in order to develop conscientious citizens who transform their communities.

VISION FOR POSITION

At The PATH School (TPS), we seek candidates who are committed to our vision, mission, and core beliefs. TPS staff members are passionate about serving urban scholars. They have the utmost respect for their scholars and their families and are absolutely committed to their scholars' academic and personal development and success. TPS staff members believe deeply in the importance of the social and emotional development of young people and are committed to demonstrating that belief daily.
The Front Office Assistant is a critical component of our school's culture and plays an integral role in administrative support. This position provides front office support including, but not limited to answering phones, taking messages, directing calls, coordinating general school office operations, and greeting and attending to school visitors, school staff, and student requests. TPS staff members are supportive, thoughtful, creative, relentless, and unbelievably motivated. They work together, learn from each other, and do whatever it takes, day in and day out, to make sure their scholars succeed.

ESSENTIAL FUNCTIONS

        Visitor Relations: Greet all incoming visitors in a professional, welcoming manner, determine the purpose of their visit, and manage the guest sign-in/out process.

        Communications: Operate a multi-line telephone system to answer, screen, and route calls, take detailed messages, and schedule administrative appointments.

        Bilingual Liaison: Serve as a primary bilingual contact, using English and Spanish fluency to assist Spanish-speaking families, visitors, and students.

        Office Logistics: Process, sort, and distribute incoming/outgoing mail, manage packages, and coordinate office vendor relations for equipment and supplies.

        Enrollment Support: Monitor and respond promptly to enrollment emails and requests for additional school information.

        Transportation Coordination: Oversee student transportation requests and collaborate with vendors to resolve route and logistical issues.

        Attendance & Records: Communicate daily attendance entries with staff and maintain strict confidentiality and integrity of student records.

        Inventory & Support: Monitor, manage, and distribute supply inventory, coordinate facilities requests with maintenance, and assist with special projects and other duties as assigned.

QUALIFICATIONS

        Education: High school diploma or GED required; Associate's degree preferred.

        Bilingual Skills: Fluency in both written and verbal English and Spanish (Required).

        Experience: 1 - 3 years of professional office or administrative support experience.

        Technical Skills: Proficient in Google Workspace, basic office equipment (copiers, scanners, multi-line phones), and adaptable to learning new school systems.

        Communication: Exceptional written and verbal communication skills, including spelling, grammar, punctuation, and high attention to detail.

        Interpersonal Skills: Ability to work with a wide range of individuals and interact cheerfully, supportively, and professionally with staff, students, and visitors.

        Background Check: Successful completion of a criminal background check (Required).

COMPENSATION & BENEFITS

        Position Type: Full-Time Staff

        Classification: Exempt

        Working Hours: 9:00 AM - 5:00 PM, Monday - Friday

        Report To: Front Office Manager

        Benefits Eligibility: Eligible for full benefits package including Health, Dental, and Vision insurance; HSA & FSA options; Employer-paid Life Insurance; 401(k) with matching; Employee Assistance Program; Employee Discount; PTO and 8 Paid Holidays.

PHYSICAL REQUIREMENTS & EXPECTATIONS

        Punctuality: Ability to report to work on a regular and punctual basis, Monday - Friday, from 9:00 AM - 5:00 PM.

        Multi-Tasking: Ability to manage and prioritize multiple tasks, work independently, and perform routine matters with minimal direction.

        Stress Management: Ability to think clearly in stressful situations, maintain a calm, cheerful, and welcoming demeanor, and perform under pressure.

        Physical Ability: Ability to stand for up to of the work day and lift up to 40 lbs.

        Work Environment: Comfort working in a dynamic school front office with an above-average level of noise.

        Flexibility: Willingness to work occasional late nights (especially during peak enrollment periods) and some weekends as required.