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Google Apps Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do google apps service delivery manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for google apps service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is a Google Apps Service Delivery Manager?

A Google Apps Service Delivery Manager is a professional responsible for overseeing the implementation, support, and ongoing management of Google Workspace (formerly G Suite) services within an organization. Their role involves ensuring that Google Apps solutions meet business needs, coordinating between technical teams and clients, and resolving any issues related to service delivery. They also focus on optimizing processes, ensuring service quality, and maintaining customer satisfaction. This position requires both technical knowledge of Google Workspace products and strong project management skills.

What are the key skills and qualifications needed to thrive as a Google Apps Service Delivery Manager?

To thrive as a Google Apps Service Delivery Manager, you need expertise in IT service management, cloud technology (especially Google Workspace), and a relevant degree or certifications like ITIL or Google Professional Collaboration Engineer. Familiarity with service management tools (such as ServiceNow), Google Admin Console, and workflow automation platforms is typically required. Strong communication, problem-solving, and stakeholder management skills help foster collaboration and ensure client satisfaction. These skills are crucial for delivering seamless Google Apps solutions, maintaining high service standards, and driving continuous improvement for clients.

What are the main challenges a Google Apps Service Delivery Manager faces when coordinating between IT teams and business stakeholders?

A Google Apps Service Delivery Manager often encounters challenges in aligning the technical capabilities of Google Workspace with the diverse needs of various business units. Balancing priorities, managing expectations, and ensuring seamless communication between IT teams and stakeholders are common hurdles. The role requires proactive problem-solving, strong project management skills, and the ability to translate technical solutions into business value. Regularly, you'll need to mediate between competing requests and ensure changes or updates do not disrupt end-user productivity.

What are popular job titles related to Google Apps Service Delivery Manager jobs?

For Google Apps Service Delivery Manager jobs, the most frequently searched job titles are:

Infographic showing various Google Apps Service Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Global Service Delivery Manager

Overland Park, KS • On-site

Stefanini Group
IT Services • 10K+ employees
Learn more about Stefanini Groupexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Key responsibilities

  • Oversee the global delivery of IT services including Service Desk, Deskside, and Infrastructure Services.

  • Act as the Global Single Point of Contact (SPOC) for the client and manage relationships with client representatives.

  • Drive strategy, implement process improvements, and ensure operational and financial results of the delivery teams.

Job description

Who we are
For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
                              
What will you do?
You will oversee a number of teams across the globe providing outsourced IT services to a key client.  This position will work closely with client representatives and requires someone with strong attention to detail, as well as excellent interpersonal skills.  You will be responsible for driving strategy within your assigned delivery programs in partnership with the Business Unit Lead and Client Success Director.  You"ll be accountable for the financial and operational results of your teams and will be expected to drive continuous improvement activities.  You will also enjoy working with an energetic and dynamic team, engaging at many levels with the client to improve the service delivered to their users.
  • Act as Global Single Point of Contact (SPOC) for client(s)
  • Responsible for day today Global delivery of Service Desk, Deskside, and Infrastructure Services
  • Provide leadership, direction and coach/mentor team
  • Implement, monitor and adhere to Best Practices for Global delivery locations
  • Implement process improvements
  • Manage to Scope of Work and Change of Scopes
  • Assist with new launches or new business with client (s)
  • Assist with invoicing
  • Delivers to Expectations
  • Provides Executive Management Presentations on Services
  • Participates in on-going Service Delivery Meetings
  • Global Expense Management
  • Drive Continuous Improvement

What do you need to succeed?
  • Bachelor's degree required, Master's or graduate certifications preferred. Typically requires more than 2 years of Global Management experience.
  • Global experience
  • Financial Management Experience on a Global level
  • In-depth understanding of IT industry dynamics
  • Critical thinking and problem solving skills
  • High tolerance/evolved ability to lead and manage ambiguous situations
  • Excellent relationship skills
  • Superior verbal, written, facility and presentation skills
  • Collaboration and team leadership abilities
  • Effective time and project management skills
  • Ability to manage strategically as well as at a more detailed level as needed
  • Experience with ServiceNow is a plus

What you'll get
  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
 
Why we're different
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;
 
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Education:Bachelor (BA, BS...)Employment Type: FULL_TIME

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