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Goodwill Jobs in Scranton, PA (NOW HIRING)

Redners Markets

Customer Service Representative

Scranton, PA

$15.75 - $21.50/hr

ESSENTIAL JOB FUNCTIONS: 1) Promote customer goodwill by providing high standards of customer service. 2) Supervise and schedule activities of front-end personnel to ensure consistent application of ...

Redners Markets

Customer Service Representative

Scranton, PA

$15.75 - $21.50/hr

ESSENTIAL JOB FUNCTIONS: 1) Promote customer goodwill by providing high standards of customer service. 2) Supervise and schedule activities of front-end personnel to ensure consistent application of ...

Redner's

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

ESSENTIAL JOB FUNCTIONS: 1) Promote customer goodwill by providing high standards of customer service. 2) Supervise and schedule activities of front-end personnel to ensure consistent application of ...

Redner's

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

ESSENTIAL JOB FUNCTIONS: 1) Promote customer goodwill by providing high standards of customer service. 2) Supervise and schedule activities of front-end personnel to ensure consistent application of ...

The Lion Brewery, Inc

Senior Accountant

Pittston, PA

$75K - $85K/yr

Maintain goodwill schedules and support periodic impairment assessments. * Manage all prepaid accounts, including supplies, real estate taxes, workers' compensation, and insurance; ensure timely ...

Vestis

CDL Driver

Throop, PA · On-site

As advocates for the organization, RSRs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. Responsibilities/Essential ...

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All JobsGoodwill JobsGoodwill Jobs in Scranton, PA

Goodwill information

See Scranton, PA salary details

$43.1K

$85.2K

$121.8K

How much do goodwill jobs pay per year?

As of Aug 1, 2026, the average yearly pay for goodwill in Scranton, PA is $85,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,300.00 and $102,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Goodwill Retail Associate, and why are they important?

To thrive as a Goodwill Retail Associate, you need basic retail knowledge, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic cash handling is important. Excellent customer service, teamwork, and adaptability help associates stand out in a dynamic retail environment. These skills ensure efficient store operations, positive customer experiences, and successful achievement of Goodwill’s mission.

What does Goodwill not take for donations?

Goodwill typically does not accept hazardous materials, large appliances, furniture with stains or damage, or items that are broken or unsafe. They also do not accept used mattresses, car seats, or items that do not meet safety standards. Donors should ensure items are clean and in good condition before donating.

Does Goodwill wash clothes before putting them out?

Goodwill employees typically do not wash clothing before putting it out for sale. Items are usually sorted, inspected, and priced, but washing is generally not part of the process unless specified or requested. Workers may clean or spot-treat items if necessary, depending on store policies and available resources.

What are Goodwill employees and what do they do?

Goodwill employees work for Goodwill Industries, a nonprofit organization that provides job training, employment placement services, and other community-based programs for people facing challenges to finding employment. Employees may work in retail stores, donation centers, warehouses, or administrative offices. Their roles can include sorting donations, assisting customers, running cash registers, managing inventory, or supporting job training programs. Goodwill aims to create employment opportunities and strengthen communities through the power of work.

What are typical career advancement opportunities for employees working at Goodwill stores?

Employees at Goodwill stores often have clear paths for career growth, starting with entry-level retail positions and progressing to supervisory or management roles. Goodwill is known for promoting from within and offers training programs to help employees develop leadership and operational skills. Many team members advance to roles such as shift leader, assistant manager, and store manager, while others may transition into specialized positions in logistics, human resources, or vocational training. The organization values dedication and a strong work ethic, making it a supportive environment for professional development.

What do they mean by Goodwill?

In a job context, Goodwill typically refers to the nonprofit organization that operates thrift stores and provides job training and employment services. Working for Goodwill may involve retail, customer service, or warehouse tasks, often requiring teamwork and basic skills. The term can also refer to the positive reputation or value a company has beyond its tangible assets, but in employment, it most commonly relates to the organization itself.

Is Goodwill a good place to donate books?

Goodwill is a reputable organization that accepts book donations to support its job training and community programs. Donating books to Goodwill helps fund their services and provides affordable items to the community. It is a common and convenient option for donating used books.

What is the difference between Goodwill vs Retail Associate?

AspectGoodwillRetail Associate
Primary RoleNonprofit thrift store operator, focusing on donations and community servicesSales and customer service in retail stores
Required SkillsCustomer service, donation processing, basic merchandisingCustomer service, sales, inventory management
Work EnvironmentThrift stores, donation centers, community programsRetail stores, shopping floors
CertificationsNone typically requiredNone typically required

Goodwill and Retail Associate roles both involve customer service and retail work, but Goodwill operates as a nonprofit organization focusing on donations and community programs, while Retail Associates work in for-profit retail stores primarily handling sales and merchandising.

What are the most commonly searched types of Goodwill jobs in Scranton, PA? The most popular types of Goodwill jobs in Scranton, PA are:
What are popular job titles related to Goodwill jobs in Scranton, PA? For Goodwill jobs in Scranton, PA, the most frequently searched job titles are:
What job categories do people searching Goodwill jobs in Scranton, PA look for? The top searched job categories for Goodwill jobs in Scranton, PA are:
What cities near Scranton, PA are hiring for Goodwill jobs? Cities near Scranton, PA with the most Goodwill job openings:
Goodwill jobs near you
Infographic showing various Goodwill job openings in Scranton, PA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $85,248 per year, or $41 per hour.

Customer Service Representative

Redners Markets

Scranton, PA

$15.75 - $21.50/hr

Full-time

Re-posted 6 days ago

Redner's Markets rating

5.9

Company rating: 5.9 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

62nd of 122 rated grocery stores

Job description

POSITION TITLE:  Customer Service Manager

DEPARTMENT:      Front End     

REPORTS TO:         Store Director/Bookkeeper

FLSA STATUS:        Non-Exempt

 

 

 

JOB SUMMARY:

To provide and maintain high standards of customer service throughout the front end operations.  To supervise and direct all front end personnel and activities.

ESSENTIAL JOB FUNCTIONS:

1)         Promote customer goodwill by providing high standards of customer service.

2)         Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.

3)         Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.

4)         Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.

5)         Delegate responsibilities to cashiers as prescribed by store management.

6)         Conduct training programs for new associates, as well as associates already on board.

7)         Assist cashiers with price checks.

8)         Keep store management and scan coordinator informed of all pricing problems.

9)         Assist customers with returned merchandise, over rings, and overcharges.

10)       Approve customer checks and enforce check cashing policies.

11)       Maintain a regular cleaning schedule and overall good housekeeping of the front end.

12)       Order and control front end supplies (register paper, ribbons, etc.)

13)       Greet and customers and be observant of people in the store.

14)       Abide by all company policies as stated in the Employee Handbook.

SUPPLEMENTAL JOB FUNCTIONS:

 

1)         Provide for proper staffing of Service Center and provide proper training for Acting          Customer Service Supervisor.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

 

1)         Strong oral and written communication skills for dealing with customers, employees, and Vendors.

2)         Strong analytical and mathematics skills for conducting accurate audits.

3)         Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

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