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Goodwill Jobs in Independence, IA (NOW HIRING)

National Express Corp

Bus Assistant

Waterloo, IA · On-site

$14 - $18.25/hr

Display the highest ethical and professional behavior in working with fellow employees, supervisors, parents, and school personnel; always promoting company goodwill. * Present a neat and ...

National Express Corp

Bus Assistant

Waterloo, IA · On-site

$14 - $18.25/hr

Display the highest ethical and professional behavior in working with fellow employees, supervisors, parents, and school personnel; always promoting company goodwill. * Present a neat and ...

All JobsGoodwill JobsGoodwill Jobs in Independence, IA

Goodwill information

See Independence, IA salary details

$41.2K

$81.5K

$116.4K

How much do goodwill jobs pay per year?

As of Aug 6, 2026, the average yearly pay for goodwill in Independence, IA is $81,526.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $98,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Goodwill Retail Associate, and why are they important?

To thrive as a Goodwill Retail Associate, you need basic retail knowledge, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic cash handling is important. Excellent customer service, teamwork, and adaptability help associates stand out in a dynamic retail environment. These skills ensure efficient store operations, positive customer experiences, and successful achievement of Goodwill’s mission.

What does a Goodwill employee do?

Goodwill employees work for Goodwill Industries, a nonprofit organization that provides job training, employment placement services, and other community-based programs for people facing challenges to finding employment. Employees may work in retail stores, donation centers, warehouses, or administrative offices. Their roles can include sorting donations, assisting customers, running cash registers, managing inventory, or supporting job training programs. Goodwill aims to create employment opportunities and strengthen communities through the power of work.

What are typical career advancement opportunities for employees working at Goodwill stores?

Employees at Goodwill stores often have clear paths for career growth, starting with entry-level retail positions and progressing to supervisory or management roles. Goodwill is known for promoting from within and offers training programs to help employees develop leadership and operational skills. Many team members advance to roles such as shift leader, assistant manager, and store manager, while others may transition into specialized positions in logistics, human resources, or vocational training. The organization values dedication and a strong work ethic, making it a supportive environment for professional development.

What is the difference between Goodwill vs Retail Associate?

AspectGoodwillRetail Associate
Primary RoleNonprofit thrift store operator, focusing on donations and community servicesSales and customer service in retail stores
Required SkillsCustomer service, donation processing, basic merchandisingCustomer service, sales, inventory management
Work EnvironmentThrift stores, donation centers, community programsRetail stores, shopping floors
CertificationsNone typically requiredNone typically required

Goodwill and Retail Associate roles both involve customer service and retail work, but Goodwill operates as a nonprofit organization focusing on donations and community programs, while Retail Associates work in for-profit retail stores primarily handling sales and merchandising.

What are the most commonly searched types of Goodwill jobs in Independence, IA? The most popular types of Goodwill jobs in Independence, IA are:
What are popular job titles related to Goodwill jobs in Independence, IA? For Goodwill jobs in Independence, IA, the most frequently searched job titles are:
What job categories do people searching Goodwill jobs in Independence, IA look for? The top searched job categories for Goodwill jobs in Independence, IA are:
What cities near Independence, IA are hiring for Goodwill jobs? Cities near Independence, IA with the most Goodwill job openings:
Goodwill jobs near you
Infographic showing various Goodwill job openings in Independence, IA as of July 2026, with employment types broken down into 73% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $81,526 per year, or $39.2 per hour.

COMPUTER SUPPORT SPECIALIST

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.

Waterloo, IA • On-site

$18 - $22/hr

Full-time

Re-posted 17 days ago

Job description

Job Summary:

This position reports to the Office of Support Services within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position maintains agency computer and communication systems and is responsible for inventory and maintenance of computer hardware/software, including troubleshooting and routine staff instruction. Ensures compliance with agency policies, procedures, practices, PCI, CARF standards and safety/security measures. The Computer Support Specialist provides exceptional customer service and support by way of communication and quality of work.

Duties and Responsibilities:

(Essential functions of the position are listed in bold print.)

  • Responsible for the administration, inventory, upgrades and maintenance of computer hardware, software, cabling, mobile devices, and communication systems including troubleshooting, vendor support, procurement of equipment, services and routine staff instruction.
  • Ensures compliance with agency polices procedures, practices, PCI, CARF standards and safety/security measures.
  • Processes, documents, and follows through with requests from Goodwill staff in a timely and efficient manner.
  • Prepares evaluations of hardware, software, and communication systems, and recommend improvements or upgrades.
  • Designs and implements projects based on business requirements.
  • Provides budget information regarding computer needs.
  • Assures cooperation and coordination of efforts of areas of responsibility with other departments, partners and vendors.
  • Works with the Officer of Support Services for system upgrades and network connectivity issues.
  • Maintains awareness of new and emerging technologies and products provided by IT.
  • Provides support via phone, email, and in-person for end-users of laptop and desktop PC’s.
  • Completes work order tickets, including ticket creation at the time of initial problem report/service request.
  • Completes status documentation of open order tickets and proactively informs users of ticket status.
  • Creates new user network and email accounts utilizing Active Directory and Microsoft Exchange.
  • Diagnosis and resolves all PC support issues including hardware failures, OS errors, software compatibility issues, printing issues, etc.
  • Assists with laptop and desktop PC support for on and off-site users with equipment running Windows OS in an Active Directory environment.
  • Installs and tests computer equipment including, but not limited to, desktops, laptops, monitors, memory chips, cabling, etc.
  • Provides conference room support, including troubleshooting A/V equipment and assistance with initial setup of meetings.
  • Assists with the relocation and implementation of user IT equipment.
  • Assists with meeting service requests SLA’s and project timelines.
  • Responds to all computer issues or questions and computer training needs including new hire set-up, ongoing changes, etc.
  • Provides support for other company issued equipment such as cell phones, tablets, etc.
  • Ensures that all records are completed and filed in an accurate and timely manner.
  • Positively represents agency to external and internal audiences. Works collaboratively within the department to maximize service opportunities and maintain a continuous improvement agenda.
  • Is available during nontraditional hours including some weekend and evening periods.
  • Serves as an emergency contact for agency locations in need of IT support outside regular business hours.
  • Completes all duties of the job and all work requirements.
  • Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)

Qualifications:

  • Associates or Bachelor’s degree in Computer Science, Computer Networking, or related IT field, or a minimum of 2 years of any combination of military service, secondary education, or related full-time employment.
  • Minimum of 1-year experience in the areas of end-user support and maintenance of PC hardware and software in a Windows environment.
  • Effective written and verbal communication skills.
  • Computer proficiency.
  • Ability to handle and maintain confidential information.
  • Possess a positive attitude and infect others with similar enthusiasm
  • Loyalty to the agency and its mission and policies.
  • Reliable transportation, valid driver’s license and automobile insurance.
  • Ability to use good judgment, discretion, and initiative.