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Goodwill Jobs in Chelsea, MA (NOW HIRING)

Goodwill

Assistant Store Manager

Melrose, MA · On-site

$47K/yr

Serves as a Goodwill ambassador to the community. * Leads the day-to-day operations of the sales floor. * Ensures that Retail Store Associates and Customer Service Manager are well-trained and ...

mmgoodwill

Waltham - ADC Attendant (weekends)

Waltham, MA

$16.25 - $20/hr

Join the team at Goodwill, a community based non-profit that operates retail stores across Massachusetts. The Retail Donation Attendant staffs donation centers and is the face of Goodwill in the ...

mmgoodwill

Newton ADC Attendant (full time)

Newton, MA

$16.50 - $20.25/hr

Join the team at Goodwill, a community based non-profit that operates retail stores across Massachusetts. The Retail Donation Attendant staffs donation centers and is the face of Goodwill in the ...

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All JobsGoodwill JobsGoodwill Jobs in Chelsea, MA

Goodwill information

See Chelsea, MA salary details

$47.3K

$93.6K

$133.7K

How much do goodwill jobs pay per year?

As of Aug 7, 2026, the average yearly pay for goodwill in Chelsea, MA is $93,578.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,700.00 and $112,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Goodwill Retail Associate, and why are they important?

To thrive as a Goodwill Retail Associate, you need basic retail knowledge, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic cash handling is important. Excellent customer service, teamwork, and adaptability help associates stand out in a dynamic retail environment. These skills ensure efficient store operations, positive customer experiences, and successful achievement of Goodwill’s mission.

What does a Goodwill employee do?

Goodwill employees work for Goodwill Industries, a nonprofit organization that provides job training, employment placement services, and other community-based programs for people facing challenges to finding employment. Employees may work in retail stores, donation centers, warehouses, or administrative offices. Their roles can include sorting donations, assisting customers, running cash registers, managing inventory, or supporting job training programs. Goodwill aims to create employment opportunities and strengthen communities through the power of work.

What are typical career advancement opportunities for employees working at Goodwill stores?

Employees at Goodwill stores often have clear paths for career growth, starting with entry-level retail positions and progressing to supervisory or management roles. Goodwill is known for promoting from within and offers training programs to help employees develop leadership and operational skills. Many team members advance to roles such as shift leader, assistant manager, and store manager, while others may transition into specialized positions in logistics, human resources, or vocational training. The organization values dedication and a strong work ethic, making it a supportive environment for professional development.

What is the difference between Goodwill vs Retail Associate?

AspectGoodwillRetail Associate
Primary RoleNonprofit thrift store operator, focusing on donations and community servicesSales and customer service in retail stores
Required SkillsCustomer service, donation processing, basic merchandisingCustomer service, sales, inventory management
Work EnvironmentThrift stores, donation centers, community programsRetail stores, shopping floors
CertificationsNone typically requiredNone typically required

Goodwill and Retail Associate roles both involve customer service and retail work, but Goodwill operates as a nonprofit organization focusing on donations and community programs, while Retail Associates work in for-profit retail stores primarily handling sales and merchandising.

What job categories do people searching Goodwill jobs in Chelsea, MA look for? The top searched job categories for Goodwill jobs in Chelsea, MA are:
What cities near Chelsea, MA are hiring for Goodwill jobs? Cities near Chelsea, MA with the most Goodwill job openings:
Goodwill jobs near you
Infographic showing various Goodwill job openings in Chelsea, MA as of August 2026, with employment types broken down into 76% Full Time, 23% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $93,578 per year, or $45 per hour.

Program Manager - Goodwill Boston Career Center

Morgan Memorial Goodwill Industries

Boston, MA • On-site

$63K - $73K/yr

Full-time

Posted 7 days ago

Job description

Morgan Memorial Goodwill Industries' mission is to help individuals with barriers to self-sufficiency to achieve independence and dignity through work. Not charity, but a chance.
SUMMARY:
The Program Manager is responsible for managing the daily operations of a designated mission services program area (Program Area). Manages staff, coordinates with funders and community partners, and ensures the delivery of high-quality services to program participants. Works closely with stakeholders to design, implement and evaluate program initiatives that align with the mission and goals of the organization overall and the specific Program Area.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The requirements listed below are representative of the essential duties required of the Program Manager:
  • Ensures that the Program Area operates in compliance with Goodwill policies and procedures and relevant funder requirements.
  • Remains current with developments in the field, regulatory and accreditation requirements, and expectations set within Goodwill.
  • Establishes strong working relationships with relevant funders, referral agencies, community partners and employers.
  • Develops and maintains a welcoming and supportive environment for all program participants.
  • Oversees and coordinates intakes and referral process for program participants. As appropriate, schedules and performs tours for referred individuals and/or referral organizations.
  • As appropriate, screens participants for services based on Goodwill and funder regulations and policies.
  • Ensures that the Program Area maintains accurate on-line records to meet requirements and track participant progress.
  • Monitors and reports program performance against goals.
  • Prepares annual contracts with funding sources, as appropriate.
  • As appropriate, supervises billing process to ensure correct and timely submission of billing data including tracking the payment process with the referral sources, and working collaboratively with the Accounting Department.
  • Drives innovation in service delivery by implementing new tools, resources, and technologies as appropriate.
  • Ensures Program Area staff remain current in the field and complete all required trainings.
  • Exercises discretion, confidentiality, and sensitivity.

The following responsibilities below are representative of the essential duties and expectations of all Goodwill Managers:
  • Supervises and supports team members to meet daily and weekly performance targets.
  • Leads hands-on, engaging in daily operations and aligning tasks with evolving department needs.
  • Manages scheduling, task delegation, and ensures smooth daily operations.
  • Coordinates payroll, staffing schedules, and ensures administrative compliance.
  • Reviews performance data for reporting to Director.
  • Coordinates with peers and other teams to support department goals.
  • Participates in job-related training and facilitates skill development for the team.
  • Assists in budget monitoring by tracking expenses.
  • Supports hiring processes by conducting interviews and onboarding new staff.
  • Provides coaching, gives feedback, conducts performance reviews, and develops training plans for direct reports.
  • Sets clear individual work objectives aligned with team goals.
  • Ensures adherence to policies, confidentiality, and safety standards.
  • Handles additional responsibilities as assigned by supervisor.
  • Performs other duties as assigned.
  • Positions located in locations other than the headquarters require involvement in operational activities such as opening and closing.

LEVEL OF RESPONSIBILITY
  • Employee requires little supervision. Work is not regularly reviewed by a supervisor.
  • Employee exercises discretion within area of responsibility.
  • Employee advises others within the organization on matters within area of expertise.

SUPERVISORY RESPONSIBILITIES
  • Oversees the work of others within area of responsibility.
  • Manages performance of staff.
  • Recommends hires/terminations.

QUALIFICATION REQUIREMENTS:
  • Bachelor's Degree required; Human Services or related field preferred.
  • Three (3) to five (5) years of experience with at least two (2) years supervising staff.
  • Strong analytical and problem-solving skills.
  • Outstanding oral and written communication skills. Bilingual a plus.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Proficiency in Microsoft Office.
  • Satisfactory results of all required background checks.

WORKING CONDITIONS AND PHYSICAL EFFORT
The work environment characteristics described here are representative of those a Program Manager encounters while performing essential functions of this job.
Physical Demands/Efforts
  • Must be able to sit for periods of time working on a computer.
  • The employee is occasionally required to stand and walk.
  • May require stooping, kneeling, crouching, reaching, and crawling.
  • Utilizes finger dexterity to perform computer operations, handle or feel objects, tools, or controls.
  • May be required to lift or move up to twenty (20) pounds at times.

Mental & Visual Demands
  • Significant mental concentration required to manage multiple complex tasks.
  • Work requires frequent visual effort for extended periods of time.
  • Specific vision abilities required by this job include close, distance, and peripheral vision, color vision, depth perception and ability to adjust focus.

Work Environment and Hazards
  • Normal office or classroom environment where noise is typically moderate.

AMERICANS WITH DISABILITIES ACT
Morgan Memorial Goodwill Industries, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

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