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Goodwill information

What are the key skills and qualifications needed to thrive as a Goodwill Retail Associate, and why are they important?

To thrive as a Goodwill Retail Associate, you need basic retail knowledge, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic cash handling is important. Excellent customer service, teamwork, and adaptability help associates stand out in a dynamic retail environment. These skills ensure efficient store operations, positive customer experiences, and successful achievement of Goodwill’s mission.

What does a Goodwill employee do?

Goodwill employees work for Goodwill Industries, a nonprofit organization that provides job training, employment placement services, and other community-based programs for people facing challenges to finding employment. Employees may work in retail stores, donation centers, warehouses, or administrative offices. Their roles can include sorting donations, assisting customers, running cash registers, managing inventory, or supporting job training programs. Goodwill aims to create employment opportunities and strengthen communities through the power of work.

What are typical career advancement opportunities for employees working at Goodwill stores?

Employees at Goodwill stores often have clear paths for career growth, starting with entry-level retail positions and progressing to supervisory or management roles. Goodwill is known for promoting from within and offers training programs to help employees develop leadership and operational skills. Many team members advance to roles such as shift leader, assistant manager, and store manager, while others may transition into specialized positions in logistics, human resources, or vocational training. The organization values dedication and a strong work ethic, making it a supportive environment for professional development.

What is the difference between Goodwill vs Retail Associate?

AspectGoodwillRetail Associate
Primary RoleNonprofit thrift store operator, focusing on donations and community servicesSales and customer service in retail stores
Required SkillsCustomer service, donation processing, basic merchandisingCustomer service, sales, inventory management
Work EnvironmentThrift stores, donation centers, community programsRetail stores, shopping floors
CertificationsNone typically requiredNone typically required

Goodwill and Retail Associate roles both involve customer service and retail work, but Goodwill operates as a nonprofit organization focusing on donations and community programs, while Retail Associates work in for-profit retail stores primarily handling sales and merchandising.

What are the most commonly searched types of Goodwill jobs in Utah?

The most popular types of Goodwill jobs in Utah are:

What are popular job titles related to Goodwill jobs in Utah?

For Goodwill jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Goodwill jobs in Utah look for?

The top searched job categories for Goodwill jobs in Utah are:

What cities in Utah are hiring for Goodwill jobs?

Cities in Utah with the most Goodwill job openings:

Goodwill jobs near you
Infographic showing various Goodwill job openings in Utah as of August 2026, with employment types broken down into 60% Full Time, 30% Part Time, and 10% Contract. Highlights an 97% Physical, and 3% Remote job distribution.

Goodwill Supervisor

Easterseals-Goodwill

West Jordan, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Apply at: www.esgw.org/jobs
Provides support to production, retail, and/or donation door, as needed. Will serve, at times, as "Supervisor in Charge" of entire facility. Responsible for assuring a high level of guest and donor service. Must ensure that Easterseals-Goodwill policies and procedures are uniformly enforced and followed. Cross-training required in all aspects of Goodwill. Performs duties according to the established Best Practices of ESGW.
Goodwill sites are subject to changing and unpredictable circumstances, especially regarding the ebb and flow of donations and the need to efficiently move a significant volume of goods through the processing and retail store system. This position is expected to be responsive to these needs; showing initiative to accomplish the tasks and being prepared to move between assignments as priorities change. As required or assigned, supervises Goodwill Donation Door activities. Must be cross-trained and assist in all aspects of retail, production, and/or Donation Door operations. Must be able to work flexible hours including evenings and weekends.
Requirements
  • Must be cross-trained and assist in all aspects of retail, production, and/or Donation Door operations.
  • Must be able to work flexible hours including evenings and weekends.
  • Develops a superior workforce (through the use of coaching conversations, feedback and by requesting Manager action with any staff that are failing to meet expectations
  • Ensures success by motivating and engaging the team; set the example.

Physical Requirements
  • Ability to move independently or with reasonable accommodation within the facility and community.
  • Applicant must be physically and mentally able to perform all job requirements.
  • Able to lift and carry 20-100 pounds with team lifting or mechanical assistance
  • Able to stand, stoop, bend, or carry for entire shift
  • Tolerance to extreme changes in temperature and humidity
  • Must be able to work flexible hours, evenings, and weekends or longer shifts if needed.
  • May be required to work more than 40 hours per week
  • All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.

Experience
  • 0-2 years
  • Previous supervisory experience preferred.

Easterseals-Goodwill offers a comprehensive & competitive benefits package including:
  • Medical, Vision, Dental, and Voluntary Products
  • Paid Time Off (PTO)
  • 401(k) Retirement Plan + up to 4% contribution
  • Tuition Assistance
  • Flexible Spending + Health Savings Accounts
  • 10% Discount on ESGW Services
  • Employee Wellness Program
  • 30% Discount at Goodwill Stores

Easterseals-Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness ("PSLF") program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.
Easterseals-Goodwill (ESGW) is an equal-opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone.
Our goal is to foster a workplace that values diverse perspectives and creates an environment where individuals from various backgrounds feel respected and supported.
We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws.
If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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