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Role: Onsite General Manager

Location: Rancho Santa Fe, CA

Community: Fairbanks Ranch

Pay Range: $180,000 – $190,000 per year (depending on education and experience)

Job Type: Full Time

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities.  These community associations are of all sizes, from small communities to large, master-planned communities.  

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

Fairbanks Ranch is one of Rancho Santa Fe’s most family friendly luxury home neighborhoods with community amenities and 24 hour guard gated security. Fairbanks Ranch was originally owned by Douglas Fairbanks and Mary Pickford. The custom-built homes range from 3,500-16,000 square feet on well-manicured mostly 1 acre lots. Fairbanks Ranch features a clubhouse, lake, tennis courts and an equestrian center.

Just down the street is the Fairbanks Ranch Club which is a resort-style property that offers the ultimate in hospitality and healthy living—from championship golf and tennis, to our brand-new outdoor pool and “Field of Dreams” sports complex. Skip the indoor gym and discover this one-of-a-kind club that captures everything there is to love about life in sunny Southern California!

Role Summary

We are currently seeking an Onsite General Manager with a strong entrepreneurial drive, outstanding leadership and communication skills, strong business acumen, excellent planning, and organizational skills. The General Manager is responsible for providing strategic, financial, and operational leadership for the iconic community. The General Manager must cultivate and maintain many important relationships for the association including working related governing entities and provide service deliverables while managing effective and fiscally sound operations.

Responsibilities

• Manages timely and quarterly managers' performance evaluations and oversee and sign all employees' quarterly evaluations performed by the Fairbanks Ranch managers
• Oversee the complete operation of the association in accordance with the direction established by the board, applicable federal and state laws, governance, and statutory regulations
• Partner with the board to develop and successfully execute the association’s vision, mission, and overall direction
• Effectively liaise between multiple governing entities and community leadership to cultivate a cohesive working environment and relationship that leads to optimal business and community outcomes
• Provide strategic input and leadership on decision-making issues affecting the association, especially related to financial standing
• Set the strategic direction of the association and monitor progress and growth
• Support association initiatives and general operations
• Communicate effectively and establish credibility with the association and the board 
• Provide accurate analysis of budgets, reports, financial trends, and operational procedures
• Create, improve, implement, and enforce policies and procedures that will improve operational and financial effectiveness
• Serve as a liaison between the RealManage shared services, back-office, on-site staff, and the board of directors for operational effectiveness
• Represent the association through civic and professional responsibilities and activities in the local community
• Lead, mentor and interact with on-site staff at all levels to foster growth and encourage development 
• Recruit, select, train, and manage the performance of on-site leaders
• Assist with escalated requests as needed
• Lead and facilitate all annual and budget meetings, board meetings, and other meetings as required
• Review issues and look for solutions to obstacles or gaps in service
• Respond promptly to employee or community needs and step in to assist with difficult situations
• Solicit employee and board feedback to improve overall service

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

• HOA onsite management experience required
• 5-10 years of HOA industry experience preferred
• 5–10-years of leadership experience required
• LSM, PCAM/CCAM, AMS or CMCA certifications preferred
• Previous project management experience preferred

Physical Requirements

• Must be able to remain in a stationary position 50% of the time.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer, and printer.
• Constantly positions self to maintain files in file cabinets
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).
• Frequently moves boxes weighing up to 20lbs across office for various needs
• Works in outdoor weather conditions while onsite at various communities.
• Occasionally ascends/descends a ladder or stairs.

Pay and Benefits

$180,000 to $190,000, depending on education and experience

Benefits include

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

EEO & Values Statement

RealManage is a valuesbased, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.