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If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As the Grand Experiences Supervisor at the Grand Geneva Resort & Spa, you’ll serve as a liaison between the Grand Experiences Manager and the Activities Representative & Coordinator, Concierge, and Geneva Club Teams by observing and stepping in when necessary to provide consistently high-quality experiences to our guests.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

·       Oversee and ensure the quality of programming.

·       Developing new programming and the implementation of such.

·       Assisting the Grand Experiences Manager in maintaining the daily responsibilities sheets and weekly schedules, to include Geneva Club Administrative duties.

·       Assist in purchasing through Birchstreet.

·       Reserving, billing, creating and modifying classes in SMS Host.

·       Supervise Coordinators to insure daily tasks are completed.

·       Supervise Activities Representatives to insure daily tasks are completed.

·       Ensure all food and beverage standards are being followed

·       Act as Liaison between Culinary staff and Geneva Club Butlers.

·       Be aware of scheduling needs and make adjustments as needed on a daily basis.

·       Special projects as assigned

What do you bring to the role?

·       Two- or Four-year college degree preferred

·       High school diploma or equivalent required.

·       Previous experiences in event planning, catering or recreation preferred.

·       Previous Supervisory Experience preferred.

·       High energy and positive attitude.

·       Strong organizational skills.

·       Highly creative, self-starter.

·       Able to work a varied schedule to include nights, weekends and holidays.

·       Able to stand for long periods of time.

·       Excellent communication skills, both written and oral.

·       Ability to make decisions and work independently.

·       Multi-tasker.

·       Able to fully develop and implement plans from beginning to end.

·       Highly detail-oriented.

·       Ability to recognize and adjust to varying business needs.

·       Excellent follow-through and focus.

·       Flexible and highly adaptable.

What’s in it for you?

·       A free, well-balanced meal every shift

·       Discounted gym membership

·       Room discounts at Marcus Hotels & Resorts

·       Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

·       Free parking

·       “Two for one” movie theater coupons at Marcus Theatres

·       Ability to grow your career and transfer from one property to another

·       Early wage access

·       Paid time off

·       Flexible scheduling

·       Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

·       And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer